First-Line Supervisors of Office and Administrative Support Workers

Office and Administrative Support Occupations

O*NET-SOC कोड: 43-1011.00

Directly supervise and coordinate the activities of clerical and administrative support workers.

AI एक्सपोजर

डेटा स्रोत: BLSप्रकाशन: 2026-08
बहुत उच्च· सापेक्ष
कमचार सापेक्ष श्रेणियाँबहुत उच्च
व्यवसाय-समूह स्तर का मान
मापक्रम, आधार और स्रोत
चार सापेक्ष बैंड (कम / मध्यम / उच्च / बहुत उच्च)
BLS रोज़गार पूर्वानुमान तालिका के 831 विस्तृत व्यवसायों के आधार पर। मान NEM (नेशनल एम्प्लॉयमेंट मैट्रिक्स) कोड के स्तर पर दिया जाता है, इसलिए एक ही NEM कोड वाले व्यवसायों को वही बैंड मिलता है
स्रोत डेटासेट (XLSX फ़ाइल डाउनलोड)
डेटा स्रोत: Anthropicप्रकाशन: 2026-03
0.186
0.000यहाँ दिए गए मानों की सीमा0.745
मापक्रम, आधार और स्रोत
प्रेक्षित एक्सपोजर सूचकांक, प्रकाशित रूप में 0–1
O*NET कार्यों पर मैप किया गया
SOC 2018 व्यवसाय के स्तर पर प्रकाशित; समान SOC 2018 कोड वाले हर O*NET व्यवसाय को यही मान मिलता है
स्रोत डेटासेट (CSV फ़ाइल डाउनलोड)
डेटा स्रोत: ILOप्रकाशन: 2025
0.43
0.09यहाँ दिए गए मानों की सीमा0.70
व्यवसाय-समूह स्तर का मान
मापक्रम, आधार और स्रोत
जेनरेटिव AI एक्सपोजर सूचकांक, प्रकाशित रूप में 0–1
ISCO-08 इकाई समूह के स्तर पर प्रकाशित मान। अमेरिकी श्रम सांख्यिकी ब्यूरो (BLS) की आधिकारिक क्रॉसवॉक तालिकाओं (ISCO-08 से 2010 SOC, 2010 SOC से 2018 SOC) को प्रकाशित रूप में लागू करके इस व्यवसाय से जोड़ा गया है; यह मिलान पूर्ण या आंशिक है
स्रोत डेटासेट (PDF फ़ाइल डाउनलोड)

यह स्रोत किस प्रकार का आँकड़ा प्रकाशित करता है

BLS की श्रेणी सापेक्ष रैंक है, निरपेक्ष स्तर नहीं, और यह प्रथम-हस्त माप भी नहीं है: यह कई प्रकाशित अध्ययनों में व्यवसाय की पर्सेंटाइल रैंकों को चार बैंडों में बांटती है। यह रोज़गार या वेतन का पूर्वानुमान नहीं है, न अपनाए जाने की संभावना, और यह स्वचालन और संवर्धन में अंतर नहीं करती।

Task-level exposure

केवल एक्सपोज़र वाले कार्य

29 मूल्यांकित कार्य · β ≥ 0.5 वाले 26 कार्य (89.7%)

β = प्रत्यक्ष एक्सपोजर (E1) + 0.5 × उपकरण उपलब्ध होने पर एक्सपोजर (E2), स्रोत रिपॉजिटरी की परिभाषा के अनुसार।

स्रोत इकाई: O*NET 27.2 के कार्य → O*NET 31.0 का पेशा कोड
1 मूल्यांकित कार्य O*NET 31.0 की कार्य-सूची में नहीं है; उसका स्कोर O*NET 27.2 के लिए प्रकाशित रूप में रखा गया है।

स्रोत: OpenAI "GPTs are GPTs" exposure rubric
संस्करण: gh-main-0471612
लाइसेंस: MIT License, Copyright (c) 2024 OpenAI

Task	Claude.aiRaw / share %	APIRaw / share %
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. 43-1011.00	0.175564.1	0.032835.3
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 43-1011.00	0.031311.4	0.010311.1
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. 43-1011.00	0.01174.3	0.00545.8
Resolve customer complaints or answer customers' questions regarding policies and procedures. 43-1011.00	0.01063.9	0.015716.9
Compute figures such as balances, totals, or commissions. 43-1011.00	0.01013.7	—0
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. 43-1011.00	0.00582.1	0.00343.7
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. 43-1011.00	0.00401.5	0.00353.8
Interpret and communicate work procedures and company policies to staff. 43-1011.00	0.00401.5	—0
Recruit, interview, and select employees. 43-1011.00	0.00361.3	0.00434.6
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. 43-1011.00	0.00311.1	0.014315.4
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. 43-1011.00	0.00281.0	—0
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. 43-1011.00	0.00260.9	—0
Develop or update procedures, policies, or standards. 43-1011.00	0.00260.9	—0
Develop work schedules according to budgets and workloads. 43-1011.00	0.00220.8	—0
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. 43-1011.00	0.00210.8	—0
Train or instruct employees in job duties or company policies or arrange for training to be provided. 43-1011.00	0.00180.7	0.00171.8
Coordinate activities with other supervisory personnel or with other work units or departments.	—0	0.00151.6
7 और कार्य दिखाएँ ▾कम दिखाएँ ▴
Not observed on any surface — 12 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.	—0	—0
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.	—0	—0
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.	—0	—0
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.	—0	—0
Make recommendations to management concerning such issues as staffing decisions or procedural changes.	—0	—0
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.	—0	—0
Monitor inventory levels and requisition or purchase supplies as needed.	—0	—0
Discuss work problems or grievances with union representatives.	—0	—0
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.	—0	—0
Arrange for necessary maintenance or repair work.	—0	—0
Keep informed of provisions of labor-management agreements and their effects on departmental operations.	—0	—0
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.	—0	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task	βE1 + 0.5 × E2
Interpret and communicate work procedures and company policies to staff. O*NET Task ID 9712	1.0
Compute figures such as balances, totals, or commissions. O*NET Task ID 9715	1.0
Resolve customer complaints or answer customers' questions regarding policies and procedures. O*NET Task ID 9703	0.5
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. O*NET Task ID 9704	0.5
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. O*NET Task ID 9705	0.5
Implement corporate or departmental policies, procedures, and service standards in conjunction with management. O*NET Task ID 9706	0.5
Train or instruct employees in job duties or company policies or arrange for training to be provided. O*NET Task ID 9708	0.5
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. O*NET Task ID 9709	0.5
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. O*NET Task ID 9710	0.5
Recruit, interview, and select employees. O*NET Task ID 9711	0.5
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. O*NET Task ID 9713	0.5
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. O*NET Task ID 9714	0.5
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. O*NET Task ID 9716	0.5
Coordinate activities with other supervisory personnel or with other work units or departments. O*NET Task ID 9717	0.5
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. O*NET Task ID 9718	0.5
Develop or update procedures, policies, or standards. O*NET Task ID 9719	0.5
Make recommendations to management concerning such issues as staffing decisions or procedural changes. O*NET Task ID 9720	0.5
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. O*NET Task ID 9721	0.5
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. O*NET Task ID 9723	0.5
Develop work schedules according to budgets and workloads. O*NET Task ID 9724	0.5
Monitor inventory levels and requisition or purchase supplies as needed. O*NET Task ID 9725	0.5
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. O*NET Task ID 9727	0.5
Arrange for necessary maintenance or repair work. O*NET Task ID 9728	0.5
Keep informed of provisions of labor-management agreements and their effects on departmental operations. O*NET Task ID 9729	0.5
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. O*NET Task ID 9730	0.5
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored. O*NET Task ID 9731	0.5
16 और कार्य दिखाएँ ▾कम दिखाएँ ▴
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. O*NET Task ID 9707	0.0
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. O*NET Task ID 9722	0.0
Discuss work problems or grievances with union representatives. O*NET Task ID 9726	0.0

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

O*NET 31.0 के सभी कार्य (28)

इस पेशे के O*NET 31.0 के सभी कार्य (अंग्रेज़ी, जैसे प्रकाशित; कार्य-प्रकार मुख्य या पूरक)। एक्सपोज़र मान इस सूची में नहीं हैं; वे ऊपर की तालिका में, हर कार्य के उस पाठ के पास हैं जो प्रत्येक स्रोत द्वारा उपयोग किए गए O*NET संस्करण में है।

कार्य	प्रकार
Resolve customer complaints or answer customers' questions regarding policies and procedures.	मुख्य
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.	मुख्य
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.	मुख्य
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.	मुख्य
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.	मुख्य
Train or instruct employees in job duties or company policies or arrange for training to be provided.	मुख्य
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.	मुख्य
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.	मुख्य
Recruit, interview, and select employees.	मुख्य
Interpret and communicate work procedures and company policies to staff.	मुख्य
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.	मुख्य
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.	मुख्य
Compute figures such as balances, totals, or commissions.	मुख्य
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.	मुख्य
Coordinate activities with other supervisory personnel or with other work units or departments.	मुख्य
Develop or update procedures, policies, or standards.	मुख्य
Make recommendations to management concerning such issues as staffing decisions or procedural changes.	मुख्य
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.	मुख्य
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.	मुख्य
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.	पूरक
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.	पूरक
Develop work schedules according to budgets and workloads.	पूरक
Monitor inventory levels and requisition or purchase supplies as needed.	पूरक
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.	पूरक
Arrange for necessary maintenance or repair work.	पूरक
Keep informed of provisions of labor-management agreements and their effects on departmental operations.	पूरक
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.	पूरक
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.	पूरक

रोबोट एक्सपोज़र सूचकांक

Anthropic, "What work can robots do?" (2026)

0.00/ 3

0 कोई नहीं3 असंरचित परिवेश

इस पेशे के O*NET 29.3 कार्यों में से हर शारीरिक कार्य को इस आधार पर 0–3 ग्रेड दिया गया है कि पहले से तैनात, बेचे गए या प्रदर्शित किए गए रोबोट उसे किस परिवेश में कर सकते हैं (0 कोई नहीं · 1 रोबोट के लिए बने परिवेश, जैसे बाड़ से घिरा मशीन सेल या बॉटलिंग लाइन · 2 संरचित सुविधाएँ, जैसे अस्पताल की फ़ार्मेसी या कंटेनर बंदरगाह · 3 असंरचित परिवेश, जैसे निजी घर या निर्माण स्थल), और इन ग्रेडों का औसत कार्य-समय में हिस्से के अनुसार निकाला गया है। ग्रेड और समय-हिस्से का अनुमान Anthropic ने Claude Opus 5 (वेब खोज) से लगाया है (2026 की स्थिति)। यह सूचकांक वास्तविक अपनाने या लागत को नहीं मापता, और 0 में वे पेशे भी शामिल हैं जिनमें कोई शारीरिक कार्य नहीं है। यह इस साइट के AI एक्सपोज़र आँकड़ों से अलग माप है, इसलिए इसे उनमें जोड़ा या उनसे तुलना नहीं की जा सकती।

हर शारीरिक कार्य का ग्रेड (O*NET 29.3 में लिखे कार्य-विवरण)

इस पेशे के O*NET 29.3 कार्यों में से कोई भी कार्य शारीरिक कार्य के रूप में वर्गीकृत नहीं है।

कोरियाई वर्गीकरण से संबंध (KSCO)

AI Changing Work द्वारा बनाए गए Korea Occupation Direct Crosswalk v1.1 के वर्तमान संस्करण के संबंध। संबंध-मान O*NET-SOC पेशे की ओर से पढ़े जाते हैं।

KSCO कोड	KSCO नाम	संबंध	स्थिति
37101	총무 사무원	संबंधित, समकक्ष नहीं	पुष्ट

संबंध और स्थिति की परिभाषाएँ(kr-direct v1.1)

आईएलओ व्यावसायिक विवरण

नीचे दिए गए ISCO-08 इकाई समूहों को AI Changing Work ने अमेरिकी श्रम सांख्यिकी ब्यूरो (BLS) द्वारा प्रकाशित क्रॉसवॉक (2018 SOC से 2010 SOC, 2010 SOC से ISCO-08) को बिना मामला-दर-मामला चयन के, जैसे प्रकाशित हैं वैसे ही लागू करके इस व्यवसाय से जोड़ा है; प्रत्येक जुड़ाव पूर्ण या आंशिक हो सकता है।

ISCO-08 3341Office Supervisors
कार्यालय पर्यवेक्षक

स्वयं अनूदित

स्वयं अनूदित — यह आधिकारिक ISCO शब्दावली नहीं है (ILO द्वारा समीक्षित नहीं)।

नीचे दी गई परिभाषा, कार्य और उदाहरण उस इकाई समूह के बारे में ILO का विवरण हैं, इस व्यवसाय के बारे में नहीं।

Office supervisors supervise and coordinate the activities of workers in Major Group 4: Clerical Support Workers.

कार्य

(a) coordinating, assigning and reviewing the work of clerks engaged in the following duties: word processing, record keeping and filing, operating telephones and switchboards; data entry, desktop publishing and other activities involving general office and administrative skills;
(b) establishing work schedules and procedures and co-coordinating activities with other work units or departments;
(c) resolving work-related problems and preparing and submitting progress and other reports;
(d) training and instructing employees in job duties, safety procedures and company policies, or arranging for training to be provided;
(e) evaluating employees’ job performance and conformity with regulations, and recommending appropriate personnel action;
(f) assisting in recruitment, interviewing and selection of employees.

उदाहरण व्यवसाय

Clerical supervisor · Data entry supervisor · Filing clerks supervisor · Personnel clerks supervisor

Sources: ILO ISCO-08 — details: Credits

ESCO व्यावसायिक शब्दावली

नीचे की प्रत्येक प्रविष्टि प्रकाशित ESCO-O*NET Crosswalk (संस्करण 1, 2022) में इस व्यवसाय से एक-एक करके मिलाई गई है। मिलान के प्रकार उसी क्रॉसवॉक के हैं; शब्दावली AI Changing Work की है।

office managerESCO 3341.8दायरा समान
\ Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
call centre analystESCO 3341.1यह व्यवसाय अधिक व्यापक है
Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.
call centre supervisorESCO 3341.4यह व्यवसाय अधिक व्यापक है
Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
contact centre supervisorESCO 3341.5यह व्यवसाय अधिक व्यापक है
Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
business service managerESCO 1219.1आंशिक रूप से मेल, समान नहीं
Business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties.
call centre managerESCO 3341.2आंशिक रूप से मेल, समान नहीं
Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
contact centre managerESCO 1439.2आंशिक रूप से मेल, समान नहीं
Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
data entry supervisorESCO 3341.6आंशिक रूप से मेल, समान नहीं
Data entry supervisors manage the day-to-day operations of data entry staff. They organise the workflow and tasks.
medical practice managerESCO 3344.3आंशिक रूप से मेल, समान नहीं
Medical practice managers manage the day-to-day operations of a medical practice. They oversee the staff and business side of the practice.

स्रोत: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

लाइसेंस: CC BY 4.0 (EU Reuse Notice)

मूल देखें

ESCO reuse terms and the modification notice are in Credits.

फ़्रांसीसी वर्गीकरण से संबंध (ROME)

इस पेशे और ROME 4.0 पेशा-प्रोफ़ाइलों के बीच संबंध, जिन्हें AI Changing Work ने AI मॉडलों की मदद से तय किया है। संबंध इस पेशे की ओर से पढ़े जाते हैं। ‘अस्थायी’ चिह्नित संबंधों की किसी तीसरे निर्णायक ने जाँच नहीं की है।

ROME कोड	ROME नाम (फ़्रांसीसी)	संबंध
D1428	Superviseur / Superviseuse technique et logistique en assistance de régulation médicale	यह व्यवसाय अधिक व्यापक हैअस्थायी
D1435	Responsable de plateau de centre d'appels	यह व्यवसाय अधिक व्यापक हैअस्थायी
M1432	Office manager	आंशिक रूप से मेल, समान नहींअस्थायी
C1123	Chef / Cheffe de service de la sécurité sociale	संबंधित, समकक्ष नहीं
M1506	Manager de proximité	संबंधित, समकक्ष नहीं
M1701	Responsable de l'administration des ventes	संबंधित, समकक्ष नहीं
I1406	Superviseur / Superviseuse hot line en informatique	संबंधित, समकक्ष नहींअस्थायी
M1704	Responsable service clients	संबंधित, समकक्ष नहींअस्थायी

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

इस पेज के डेटा स्रोत व लाइसेंस, और AI Changing Work की संशोधन व अनुवाद सूचनाएँ: Credits और Sources