First-Line Supervisors of Office and Administrative Support Workers

Office and Administrative Support Occupations

O*NET-SOC コード: 43-1011.00

Directly supervise and coordinate the activities of clerical and administrative support workers.

データ出典: BLS公表時点: 2026-08
非常に高い· 相対
低い4段階の相対区分非常に高い
職業群単位の値
尺度・母数・出典
4段階の相対区分（低い / 中程度 / 高い / 非常に高い）
BLS雇用見通し表の詳細職業831件が母数。値は NEM(全国雇用マトリクス)コード単位で付与されるため、同じ NEM コードの職業は同じバンドになります
出典データセット（XLSX ファイルのダウンロード）
データ出典: Anthropic公表時点: 2026-03
0.186
0.000ここに掲載された値の範囲0.745
尺度・母数・出典
観測エクスポージャー指数、公開されたまま0–1
O*NETタスクへの対応づけが基準
SOC 2018の職業単位で公表された値で、同じSOC 2018コードを持つO*NET職業はすべてこの値になります
出典データセット（CSV ファイルのダウンロード）
データ出典: ILO公表時点: 2025
0.43
0.09ここに掲載された値の範囲0.70
職業群単位の値
尺度・母数・出典
生成AI露出度指数、公開されたまま0–1
ISCO-08の細分類（4桁）単位で公表された値です。米国労働統計局（BLS）の公式対応表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）を公表どおり適用してこの職業に結び付けており、対応は全部または一部です
出典データセット（PDF ファイルのダウンロード）

この出典がどのような性格の値か

BLSの区分は絶対水準ではなく相対順位であり、一次測定でもありません。複数の既存研究が付けた職業別パーセンタイル順位を4段階にまとめた値です。雇用や賃金の予測でもなく、導入確率でもなく、自動化と増強を区別しません。

Task-level exposure

露出のある作業のみ

評価済みタスク 29 件 · β ≥ 0.5 のタスク 26 件（89.7%）

β = 直接的な露出（E1）+ 0.5 × ツール利用時の露出（E2）。原典リポジトリの定義に従います。

原典の単位：O*NET 27.2 のタスク → O*NET 31.0 の職業コード
評価済みタスクのうち 1 件は O*NET 31.0 のタスク一覧になく、O*NET 27.2 基準で公表されたスコアをそのまま残しています。

出典: OpenAI "GPTs are GPTs" exposure rubric
版: gh-main-0471612
ライセンス: MIT License, Copyright (c) 2024 OpenAI

Task (O*NET 20.1)	Claude.aiRaw / share %	APIRaw / share %
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. 43-1011.00	0.182464.3	0.024127.2
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 43-1011.00	0.036512.9	0.014316.2
Resolve customer complaints or answer customers' questions regarding policies and procedures. 43-1011.00	0.01224.3	0.023426.4
Compute figures such as balances, totals, or commissions. 43-1011.00	0.00933.3	—0
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. 43-1011.00	0.00812.9	—0
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. 43-1011.00	0.00742.6	0.00172.0
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. 43-1011.00	0.00431.5	0.00303.4
Recruit, interview, and select employees. 43-1011.00	0.00351.2	0.00404.5
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. 43-1011.00	0.00341.2	—0
Train or instruct employees in job duties or company policies or arrange for training to be provided. 43-1011.00	0.00331.2	0.00222.4
Interpret and communicate work procedures and company policies to staff. 43-1011.00	0.00301.1	—0
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. 43-1011.00	0.00271.0	0.015717.8
Develop or update procedures, policies, or standards. 43-1011.00	0.00220.8	—0
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. 43-1011.00	0.00190.7	—0
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. 43-1011.00	0.00180.6	—0
Develop work schedules according to budgets and workloads. 43-1011.00	0.00180.6	—0
他 6 件の作業を表示 ▾折りたたむ ▴
Not observed on any surface — 13 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.	—0	—0
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.	—0	—0
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.	—0	—0
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.	—0	—0
Coordinate activities with other supervisory personnel or with other work units or departments.	—0	—0
Make recommendations to management concerning such issues as staffing decisions or procedural changes.	—0	—0
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.	—0	—0
Monitor inventory levels and requisition or purchase supplies as needed.	—0	—0
Discuss work problems or grievances with union representatives.	—0	—0
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.	—0	—0
Arrange for necessary maintenance or repair work.	—0	—0
Keep informed of provisions of labor-management agreements and their effects on departmental operations.	—0	—0
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.	—0	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)	βE1 + 0.5 × E2
Interpret and communicate work procedures and company policies to staff. O*NET Task ID 9712	1.0
Compute figures such as balances, totals, or commissions. O*NET Task ID 9715	1.0
Resolve customer complaints or answer customers' questions regarding policies and procedures. O*NET Task ID 9703	0.5
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. O*NET Task ID 9704	0.5
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. O*NET Task ID 9705	0.5
Implement corporate or departmental policies, procedures, and service standards in conjunction with management. O*NET Task ID 9706	0.5
Train or instruct employees in job duties or company policies or arrange for training to be provided. O*NET Task ID 9708	0.5
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. O*NET Task ID 9709	0.5
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. O*NET Task ID 9710	0.5
Recruit, interview, and select employees. O*NET Task ID 9711	0.5
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. O*NET Task ID 9713	0.5
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. O*NET Task ID 9714	0.5
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. O*NET Task ID 9716	0.5
Coordinate activities with other supervisory personnel or with other work units or departments. O*NET Task ID 9717	0.5
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. O*NET Task ID 9718	0.5
Develop or update procedures, policies, or standards. O*NET Task ID 9719	0.5
Make recommendations to management concerning such issues as staffing decisions or procedural changes. O*NET Task ID 9720	0.5
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. O*NET Task ID 9721	0.5
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. O*NET Task ID 9723	0.5
Develop work schedules according to budgets and workloads. O*NET Task ID 9724	0.5
Monitor inventory levels and requisition or purchase supplies as needed. O*NET Task ID 9725	0.5
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. O*NET Task ID 9727	0.5
Arrange for necessary maintenance or repair work. O*NET Task ID 9728	0.5
Keep informed of provisions of labor-management agreements and their effects on departmental operations. O*NET Task ID 9729	0.5
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. O*NET Task ID 9730	0.5
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored. O*NET Task ID 9731	0.5
他 16 件の作業を表示 ▾折りたたむ ▴
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. O*NET Task ID 9707	0.0
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. O*NET Task ID 9722	0.0
Discuss work problems or grievances with union representatives. O*NET Task ID 9726	0.0

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

O*NET 31.0 のタスク全件（28件）

この職業の O*NET 31.0 のタスク全件（英語原文、種別はコア・補足）。露出値はこの一覧には載せず、上の表で各出典が用いた O*NET 版の文言の横にあります。

タスク（O*NET 31.0）	種類
Resolve customer complaints or answer customers' questions regarding policies and procedures.	コア
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.	コア
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.	コア
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.	コア
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.	コア
Train or instruct employees in job duties or company policies or arrange for training to be provided.	コア
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.	コア
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.	コア
Recruit, interview, and select employees.	コア
Interpret and communicate work procedures and company policies to staff.	コア
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.	コア
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.	コア
Compute figures such as balances, totals, or commissions.	コア
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.	コア
Coordinate activities with other supervisory personnel or with other work units or departments.	コア
Develop or update procedures, policies, or standards.	コア
Make recommendations to management concerning such issues as staffing decisions or procedural changes.	コア
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.	コア
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.	コア
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.	補足
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.	補足
Develop work schedules according to budgets and workloads.	補足
Monitor inventory levels and requisition or purchase supplies as needed.	補足
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.	補足
Arrange for necessary maintenance or repair work.	補足
Keep informed of provisions of labor-management agreements and their effects on departmental operations.	補足
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.	補足
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.	補足

雇用見通し（BLS）

雇用者数、2025: 1.5M
雇用者数見通し、2035: 1.5M
変化率 (2025–35): +0.1%
年間賃金の中央値、2025: $69,500
入職時に通常必要な学歴: High school diploma or equivalent

最低 $30,890BLS EP 2025–35 の詳細職業825件の賃金中央値の範囲最高 $559,030

出典: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

韓国職業分類との対応（KSCO）

AI Changing Work が作成した Korea Occupation Direct Crosswalk v1.1 現行版の対応です。関係の値は O*NET-SOC 職業の側から読みます。

KSCO コード	KSCO 名称	関係	状態
37101	총무 사무원	関連（対応ではない）	確定

関係と状態の定義(kr-direct v1.1)

ILO（国際労働機関）の職業説明

以下のISCO-08職業群は、AI Changing Workが米国労働統計局（BLS）の発行するクロスウォーク（2018 SOC→2010 SOC、2010 SOC→ISCO-08）を個別の選択なしにそのまま適用して、この職業に結び付けたものです。結び付きは全体的な対応の場合も部分的な対応の場合もあります。

ISCO-08 3341Office Supervisors
事務所監督員

出典: 総務省「国際標準職業分類（ISCO）2008年改定版（仮訳）分類項目名一覧（和英対照）」— 原著：ILO ISCO-08 © International Labour Organization（日本語訳は総務省がILOの許可を得て作成）

原文を見る

以下の定義・作業・職業例は、この職業ではなく、当該ISCO-08職業群についてのILOによる説明です。

Office supervisors supervise and coordinate the activities of workers in Major Group 4: Clerical Support Workers.

作業

(a) coordinating, assigning and reviewing the work of clerks engaged in the following duties: word processing, record keeping and filing, operating telephones and switchboards; data entry, desktop publishing and other activities involving general office and administrative skills;
(b) establishing work schedules and procedures and co-coordinating activities with other work units or departments;
(c) resolving work-related problems and preparing and submitting progress and other reports;
(d) training and instructing employees in job duties, safety procedures and company policies, or arranging for training to be provided;
(e) evaluating employees’ job performance and conformity with regulations, and recommending appropriate personnel action;
(f) assisting in recruitment, interviewing and selection of employees.

職業例

Clerical supervisor · Data entry supervisor · Filing clerks supervisor · Personnel clerks supervisor

Sources: ILO ISCO-08 — details: Credits

ESCO 職業語彙

以下の各項目は、公開されているESCO-O*NET Crosswalk（バージョン1、2022年）で、この職業と一つずつ対応付けられたものです。対応の種類はそのクロスウォークによるもので、表現はAI Changing Workによるものです。

office managerESCO 3341.8範囲が同じ
\ Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
call centre analystESCO 3341.1この職業のほうが広い
Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.
call centre supervisorESCO 3341.4この職業のほうが広い
Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
contact centre supervisorESCO 3341.5この職業のほうが広い
Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
business service managerESCO 1219.1重なるが同じではない
Business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties.
call centre managerESCO 3341.2重なるが同じではない
Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
contact centre managerESCO 1439.2重なるが同じではない
Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
data entry supervisorESCO 3341.6重なるが同じではない
Data entry supervisors manage the day-to-day operations of data entry staff. They organise the workflow and tasks.
medical practice managerESCO 3344.3重なるが同じではない
Medical practice managers manage the day-to-day operations of a medical practice. They oversee the staff and business side of the practice.

出典: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

ライセンス: CC BY 4.0 (EU Reuse Notice)

原文を見る

ESCO reuse terms and the modification notice are in Credits.

フランス職業分類との対応（ROME）

この職業と ROME 4.0 の職業票（fiche）との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。「暫定」と表示した対応は、同じモデル系列（Claude）の二人の判定者による判定のみ、またはその判定に運営者の規則を適用して採用したものであり、確定した対応より根拠が弱くなります。

ROME コード	ROME 名称（フランス語）	関係
D1428	Superviseur / Superviseuse technique et logistique en assistance de régulation médicale	この職業のほうが広い暫定
D1435	Responsable de plateau de centre d'appels	この職業のほうが広い暫定
M1432	Office manager	重なるが同じではない暫定
C1123	Chef / Cheffe de service de la sécurité sociale	関連（対応ではない）
M1506	Manager de proximité	関連（対応ではない）
M1701	Responsable de l'administration des ventes	関連（対応ではない）
I1406	Superviseur / Superviseuse hot line en informatique	関連（対応ではない）暫定
M1704	Responsable service clients	関連（対応ではない）暫定

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

スペイン職業分類との対応（CNO-11）

この職業と CNO-11 の職業との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。

CNO-11 コード	CNO-11 名称（スペイン語）	関係
3611	Supervisores de secretaría	範囲が同じ暫定

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

ドイツ職業分類との対応（KldB）

この職業と KldB の職業との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。

KldB コード	KldB 名称（ドイツ語）	関係
71493	Aufsichtskräfte - Büro und Sekretariat	この職業のほうが広い
73293	Aufsichtskräfte - Verwaltung	この職業のほうが広い暫定
71393	Aufsichtskräfte - Unternehmensorganisation und -strategie	関連（対応ではない）
92123	Berufe im Dialogmarketing - komplexe Spezialistentätigkeiten	関連（対応ではない）暫定

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

日本職業分類との対応（JSCO）

この職業と JSCO の職業との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。

JSCO コード	JSCO 名称（日本語）	関係
257	総合事務員	関連（対応ではない）
263	経理事務員	関連（対応ではない）
251	庶務事務員	関連（対応ではない）暫定

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

このページのデータの出典・ライセンスと AI Changing Work による改変・翻訳の告知：クレジットと出典