Bill and Account Collectors

Office and Administrative Support Occupations

O*NET-SOC コード: 43-3011.00

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

データ出典: BLS公表時点: 2026-08
非常に高い· 相対
低い4段階の相対区分非常に高い
職業群単位の値
尺度・母数・出典
4段階の相対区分（低い / 中程度 / 高い / 非常に高い）
BLS雇用見通し表の詳細職業831件が母数。値は NEM(全国雇用マトリクス)コード単位で付与されるため、同じ NEM コードの職業は同じバンドになります
出典データセット（XLSX ファイルのダウンロード）
データ出典: Anthropic公表時点: 2026-03
0.299
0.000ここに掲載された値の範囲0.745
尺度・母数・出典
観測エクスポージャー指数、公開されたまま0–1
O*NETタスクへの対応づけが基準
SOC 2018の職業単位で公表された値で、同じSOC 2018コードを持つO*NET職業はすべてこの値になります
出典データセット（CSV ファイルのダウンロード）
データ出典: ILO公表時点: 2025
0.43
0.09ここに掲載された値の範囲0.70
職業群単位の値
尺度・母数・出典
生成AI露出度指数、公開されたまま0–1
ISCO-08の細分類（4桁）単位で公表された値です。米国労働統計局（BLS）の公式対応表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）を公表どおり適用してこの職業に結び付けており、対応は全部または一部です
出典データセット（PDF ファイルのダウンロード）

この出典がどのような性格の値か

BLSの区分は絶対水準ではなく相対順位であり、一次測定でもありません。複数の既存研究が付けた職業別パーセンタイル順位を4段階にまとめた値です。雇用や賃金の予測でもなく、導入確率でもなく、自動化と増強を区別しません。

Task-level exposure

露出のある作業のみ

評価済みタスク 15 件 · β ≥ 0.5 のタスク 15 件（100.0%）

β = 直接的な露出（E1）+ 0.5 × ツール利用時の露出（E2）。原典リポジトリの定義に従います。

原典の単位：O*NET 27.2 のタスク → O*NET 31.0 の職業コード
評価済みタスクはすべて O*NET 31.0 のタスク一覧にあります。

出典: OpenAI "GPTs are GPTs" exposure rubric
版: gh-main-0471612
ライセンス: MIT License, Copyright (c) 2024 OpenAI

Task (O*NET 20.1)	Claude.aiRaw / share %	APIRaw / share %
Advise customers of necessary actions and strategies for debt repayment. 43-3011.00	0.015452.4	0.00507.3
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. 43-3011.00	0.004816.3	0.039457.4
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. 43-3011.00	0.003712.6	0.00253.6
Record information about financial status of customers and status of collection efforts. 43-3011.00	0.003411.6	0.014821.6
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. 43-3011.00	0.00217.1	0.00446.4
Locate and monitor overdue accounts, using computers and a variety of automated systems.	—0	0.00253.6
Not observed on any surface — 9 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.	—0	—0
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.	—0	—0
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.	—0	—0
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.	—0	—0
Answer customer questions regarding problems with their accounts.	—0	—0
Receive payments and post amounts paid to customer accounts.	—0	—0
Negotiate credit extensions when necessary.	—0	—0
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.	—0	—0
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.	—0	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)	βE1 + 0.5 × E2
Receive payments and post amounts paid to customer accounts. O*NET Task ID 2472	1.0
Record information about financial status of customers and status of collection efforts. O*NET Task ID 2474	1.0
Advise customers of necessary actions and strategies for debt repayment. O*NET Task ID 2477	1.0
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports. O*NET Task ID 2479	1.0
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. O*NET Task ID 2480	1.0
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims. O*NET Task ID 18560	1.0
Locate and monitor overdue accounts, using computers and a variety of automated systems. O*NET Task ID 2473	0.5
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. O*NET Task ID 2475	0.5
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. O*NET Task ID 2476	0.5
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. O*NET Task ID 2478	0.5
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. O*NET Task ID 2481	0.5
Negotiate credit extensions when necessary. O*NET Task ID 2482	0.5
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. O*NET Task ID 2483	0.5
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. O*NET Task ID 2484	0.5
Answer customer questions regarding problems with their accounts. O*NET Task ID 18559	0.5
他 5 件の作業を表示 ▾折りたたむ ▴

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

O*NET 31.0 のタスク全件（15件）

この職業の O*NET 31.0 のタスク全件（英語原文、種別はコア・補足）。露出値はこの一覧には載せず、上の表で各出典が用いた O*NET 版の文言の横にあります。

タスク（O*NET 31.0）	種類
Receive payments and post amounts paid to customer accounts.	コア
Locate and monitor overdue accounts, using computers and a variety of automated systems.	コア
Record information about financial status of customers and status of collection efforts.	コア
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.	コア
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.	コア
Advise customers of necessary actions and strategies for debt repayment.	コア
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.	コア
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.	コア
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.	コア
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.	コア
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.	コア
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.	コア
Answer customer questions regarding problems with their accounts.	コア
Negotiate credit extensions when necessary.	補足
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.	補足

雇用見通し（BLS）

雇用者数、2025: 160K
雇用者数見通し、2035: 143K
変化率 (2025–35): -10.4%
年間賃金の中央値、2025: $47,030
入職時に通常必要な学歴: High school diploma or equivalent

最低 $30,890BLS EP 2025–35 の詳細職業825件の賃金中央値の範囲最高 $559,030

出典: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

韓国職業分類との対応（KSCO）

AI Changing Work が作成した Korea Occupation Direct Crosswalk v1.1 現行版の対応です。関係の値は O*NET-SOC 職業の側から読みます。

KSCO コード	KSCO 名称	関係	状態
34051	수금원	この職業のほうが広い	確定
34052	신용 추심원	この職業のほうが広い	確定

関係と状態の定義(kr-direct v1.1)

ILO（国際労働機関）の職業説明

以下のISCO-08職業群は、AI Changing Workが米国労働統計局（BLS）の発行するクロスウォーク（2018 SOC→2010 SOC、2010 SOC→ISCO-08）を個別の選択なしにそのまま適用して、この職業に結び付けたものです。結び付きは全体的な対応の場合も部分的な対応の場合もあります。

ISCO-08 4214Debt Collectors and Related Workers
債権回収業及び関連職業の従事者

出典: 総務省「国際標準職業分類（ISCO）2008年改定版（仮訳）分類項目名一覧（和英対照）」— 原著：ILO ISCO-08 © International Labour Organization（日本語訳は総務省がILOの許可を得て作成）

原文を見る

以下の定義・作業・職業例は、この職業ではなく、当該ISCO-08職業群についてのILOによる説明です。

Debt collectors and related workers collect payments on overdue accounts and bad cheques and collect charity payments.

作業

(a) tracing and locating debtors;
(b) telephoning, visiting, or writing to customers to collect money or arrange for later payments;
(c) preparing reports including amounts collected, and maintain records and files related to collection work;
(d) recommending legal action or discontinuation of service when payment cannot be otherwise obtained;
(e) asking for and collecting charity payments.

職業例

Bill and account collector · Charity collector · Debt collector

Sources: ILO ISCO-08 — details: Credits

ESCO 職業語彙

以下の各項目は、公開されているESCO-O*NET Crosswalk（バージョン1、2022年）で、この職業と一つずつ対応付けられたものです。対応の種類はそのクロスウォークによるもので、表現はAI Changing Workによるものです。

debt collectorESCO 4214.1範囲が同じ
Debt collectors compile debt owned to the organisation or third parties, mostly in cases when the debt is past its due date.
billing clerkESCO 4311.1重なるが同じではない
Billing clerks create invoices and credit memos, issuing them to customers by all necessary means, and updating customer files. They issue invoices to customers and monthly customer statements, update customer files, process credit memos, enter and submit invoices, etc.
collection managerESCO 2621.3重なるが同じではない
Collection managers ensure the care and preservation of objects within cultural institutions, like museums, libraries, and archives. Collection managers, along with exhibition curators, and conservators, play a very important role in collections care. They can be found in most large museums.
credit analystESCO 3312.2.1重なるが同じではない
Credit analysts investigate credit applications from customers and evaluate if the applications comply with regulations and guidelines of the financial loan-granting institution. On the basis of credit analyses they advise financial institutions whether customers are loan worthy. They perform tasks such as collecting data on the loan applicant, aquire additional information from other departments or institutions and indicating what sort of agreements the financial institution should reach with the credit applicant. Credit analysts also follow up on the development of the credit portfolio of clients.
insurance collectorESCO 4214.2重なるが同じではない
Insurance collectors collect payment for an overdue insurance bill. They specialise in all areas of insurance such as medical, life, car, travel, etc and recurrently contact individuals to offer payment assistance or to facilitate payment plans according to individual's financial situation.

出典: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

ライセンス: CC BY 4.0 (EU Reuse Notice)

原文を見る

ESCO reuse terms and the modification notice are in Credits.

フランス職業分類との対応（ROME）

この職業と ROME 4.0 の職業票（fiche）との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。「暫定」と表示した対応は、同じモデル系列（Claude）の二人の判定者による判定のみ、またはその判定に運営者の規則を適用して採用したものであり、確定した対応より根拠が弱くなります。

ROME コード	ROME 名称（フランス語）	関係
D1422	Chargé / Chargée de recouvrement de créances	範囲が同じ暫定
C1507	Chargé / Chargée de recouvrement immobilier	関連（対応ではない）暫定
K1908	Responsable de service contentieux et recouvrement	関連（対応ではない）暫定
M1611	Secrétaire Facturier / Facturière	関連（対応ではない）暫定

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

スペイン職業分類との対応（CNO-11）

この職業と CNO-11 の職業との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。

CNO-11 コード	CNO-11 名称（スペイン語）	関係
4445	Cobradores de facturas, deudas y empleados afines	範囲が同じ暫定

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

ドイツ職業分類との対応（KldB）

この職業と KldB の職業との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。

KldB コード	KldB 名称（ドイツ語）	関係
53162	Inkassobeauftragte - fachlich ausgerichtete Tätigkeiten	この職業のほうが広い
72213	Berufe in der Buchhaltung - komplexe Spezialistentätigkeiten	関連（対応ではない）
53232	Berufe im Gerichtsvollzug - fachlich ausgerichtete Tätigkeiten	関連（対応ではない）暫定

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

日本職業分類との対応（JSCO）

この職業と JSCO の職業との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。

JSCO コード	JSCO 名称（日本語）	関係
291	集金人	重なるが同じではない
256	電話応接事務員	関連（対応ではない）

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

このページのデータの出典・ライセンスと AI Changing Work による改変・翻訳の告知：クレジットと出典