Order Clerks

Office and Administrative Support Occupations

O*NET-SOC コード: 43-4151.00

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

データ出典: BLS公表時点: 2026-08
非常に高い· 相対
低い4段階の相対区分非常に高い
職業群単位の値
尺度・母数・出典
4段階の相対区分（低い / 中程度 / 高い / 非常に高い）
BLS雇用見通し表の詳細職業831件が母数。値は NEM(全国雇用マトリクス)コード単位で付与されるため、同じ NEM コードの職業は同じバンドになります
出典データセット（XLSX ファイルのダウンロード）
データ出典: Anthropic公表時点: 2026-03
0.075
0.000ここに掲載された値の範囲0.745
尺度・母数・出典
観測エクスポージャー指数、公開されたまま0–1
O*NETタスクへの対応づけが基準
SOC 2018の職業単位で公表された値で、同じSOC 2018コードを持つO*NET職業はすべてこの値になります
出典データセット（CSV ファイルのダウンロード）
データ出典: ILO公表時点: 2025
0.63
0.09ここに掲載された値の範囲0.70
職業群単位の値
尺度・母数・出典
生成AI露出度指数、公開されたまま0–1
ISCO-08の細分類（4桁）単位で公表された値です。米国労働統計局（BLS）の公式対応表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）を公表どおり適用してこの職業に結び付けており、対応は全部または一部です
出典データセット（PDF ファイルのダウンロード）

この出典がどのような性格の値か

BLSの区分は絶対水準ではなく相対順位であり、一次測定でもありません。複数の既存研究が付けた職業別パーセンタイル順位を4段階にまとめた値です。雇用や賃金の予測でもなく、導入確率でもなく、自動化と増強を区別しません。

Task-level exposure

露出のある作業のみ

評価済みタスク 19 件 · β ≥ 0.5 のタスク 19 件（100.0%）

β = 直接的な露出（E1）+ 0.5 × ツール利用時の露出（E2）。原典リポジトリの定義に従います。

原典の単位：O*NET 27.2 のタスク → O*NET 31.0 の職業コード
評価済みタスクはすべて O*NET 31.0 のタスク一覧にあります。

出典: OpenAI "GPTs are GPTs" exposure rubric
版: gh-main-0471612
ライセンス: MIT License, Copyright (c) 2024 OpenAI

Task (O*NET 20.1)	Claude.aiRaw / share %	APIRaw / share %
Recommend merchandise or services that will meet customers' needs. 43-4151.00	0.010361.3	0.012726.3
Prepare invoices, shipping documents, and contracts. 43-4151.00	0.003822.6	0.005210.9
Receive and respond to customer complaints. 43-4151.00	0.002716.1	0.010421.6
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.	—0	0.006413.3
Verify customer and order information for correctness, checking it against previously obtained information as necessary.	—0	0.006112.6
Compute total charges for merchandise or services and shipping charges.	—0	0.00377.7
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.	—0	0.00367.5
Not observed on any surface — 12 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Direct specified departments or units to prepare and ship orders to designated locations.	—0	—0
Check inventory records to determine availability of requested merchandise.	—0	—0
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.	—0	—0
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.	—0	—0
File copies of orders received, or post orders on records.	—0	—0
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.	—0	—0
Adjust inventory records to reflect product movement.	—0	—0
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.	—0	—0
Inspect outgoing work for compliance with customers' specifications.	—0	—0
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.	—0	—0
Recommend type of packing or labeling needed on order.	—0	—0
Calculate and compile order-related statistics, and prepare reports for management.	—0	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)	βE1 + 0.5 × E2
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. O*NET Task ID 2668	1.0
Prepare invoices, shipping documents, and contracts. O*NET Task ID 2669	1.0
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. O*NET Task ID 2670	1.0
Verify customer and order information for correctness, checking it against previously obtained information as necessary. O*NET Task ID 2672	1.0
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. O*NET Task ID 2675	1.0
File copies of orders received, or post orders on records. O*NET Task ID 2677	1.0
Compute total charges for merchandise or services and shipping charges. O*NET Task ID 2678	1.0
Recommend type of packing or labeling needed on order. O*NET Task ID 2685	1.0
Receive and respond to customer complaints. O*NET Task ID 2671	0.5
Direct specified departments or units to prepare and ship orders to designated locations. O*NET Task ID 2673	0.5
Check inventory records to determine availability of requested merchandise. O*NET Task ID 2674	0.5
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits. O*NET Task ID 2676	0.5
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. O*NET Task ID 2679	0.5
Recommend merchandise or services that will meet customers' needs. O*NET Task ID 2680	0.5
Adjust inventory records to reflect product movement. O*NET Task ID 2681	0.5
Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing. O*NET Task ID 2682	0.5
Inspect outgoing work for compliance with customers' specifications. O*NET Task ID 2683	0.5
Notify departments when supplies of specific items are low, or when orders would deplete available supplies. O*NET Task ID 2684	0.5
Calculate and compile order-related statistics, and prepare reports for management. O*NET Task ID 2686	0.5
他 9 件の作業を表示 ▾折りたたむ ▴

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

O*NET 31.0 のタスク全件（19件）

この職業の O*NET 31.0 のタスク全件（英語原文、種別はコア・補足）。露出値はこの一覧には載せず、上の表で各出典が用いた O*NET 版の文言の横にあります。

タスク（O*NET 31.0）	種類
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.	コア
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.	コア
Receive and respond to customer complaints.	コア
Verify customer and order information for correctness, checking it against previously obtained information as necessary.	コア
Check inventory records to determine availability of requested merchandise.	コア
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.	コア
File copies of orders received, or post orders on records.	コア
Compute total charges for merchandise or services and shipping charges.	コア
Recommend merchandise or services that will meet customers' needs.	コア
Inspect outgoing work for compliance with customers' specifications.	コア
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.	コア
Prepare invoices, shipping documents, and contracts.	補足
Direct specified departments or units to prepare and ship orders to designated locations.	補足
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.	補足
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.	補足
Adjust inventory records to reflect product movement.	補足
Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.	補足
Recommend type of packing or labeling needed on order.	補足
Calculate and compile order-related statistics, and prepare reports for management.	補足

雇用見通し（BLS）

雇用者数、2025: 79K
雇用者数見通し、2035: 65K
変化率 (2025–35): -17.5%
年間賃金の中央値、2025: $46,170
入職時に通常必要な学歴: Some college, no degree

最低 $30,890BLS EP 2025–35 の詳細職業825件の賃金中央値の範囲最高 $559,030

出典: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

韓国職業分類との対応（KSCO）

AI Changing Work が作成した Korea Occupation Direct Crosswalk v1.1 現行版の対応です。関係の値は O*NET-SOC 職業の側から読みます。

KSCO コード	KSCO 名称	関係	状態
31121	영업 관리 사무원	関連（対応ではない）	確定
31124	판매 사무원	関連（対応ではない）	確定

関係と状態の定義(kr-direct v1.1)

ILO（国際労働機関）の職業説明

以下のISCO-08職業群は、AI Changing Workが米国労働統計局（BLS）の発行するクロスウォーク（2018 SOC→2010 SOC、2010 SOC→ISCO-08）を個別の選択なしにそのまま適用して、この職業に結び付けたものです。結び付きは全体的な対応の場合も部分的な対応の場合もあります。

ISCO-08 4419Clerical Support Workers Not Elsewhere Classified
他に分類されない事務補助員

出典: 総務省「国際標準職業分類（ISCO）2008年改定版（仮訳）分類項目名一覧（和英対照）」— 原著：ILO ISCO-08 © International Labour Organization（日本語訳は総務省がILOの許可を得て作成）

原文を見る

以下の定義・作業・職業例は、この職業ではなく、当該ISCO-08職業群についてのILOによる説明です。

This unit group covers clerical support workers not classified elsewhere in Major Group 4: Clerical Support Workers. For instance, the group includes, correspondence clerks, press clippers and publication clerks.

作業

In such cases tasks would include -
(a) receiving customers' orders for classified advertising, writing and editing copy, calculating advertising rates and billing customers;
(b) writing business and government correspondence such as replies to requests for information and assistance, damage claims, credit and billing enquiries and service complaints;
(c) assisting in the preparation of periodicals, advertisements, catalogues, directories and other material for publication;
(d) reading newspapers, magazines, press releases and other publications to locate and file articles of interest to staff and clients.

職業例

Advertising clerk · Correspondence clerk · Directory compiler · Press clipper · Publication clerk

Sources: ILO ISCO-08 — details: Credits

ESCO 職業語彙

以下の各項目は、公開されているESCO-O*NET Crosswalk（バージョン1、2022年）で、この職業と一つずつ対応付けられたものです。対応の種類はそのクロスウォークによるもので、表現はAI Changing Workによるものです。

sales processorESCO 5223.5この職業のほうが広い
Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.
sales support assistantESCO 4311.2重なるが同じではない
Sales support assistants perform a variety of general sales support tasks, such as supporting the development of sales plans, managing clerical activities of sales efforts, verifying client invoices and other accounting documents or records, compiling data, and preparing reports for other company departments.
warehouse order pickerESCO 9333.8.1重なるが同じではない
Warehouse order pickers prepare orders manually. They pick up orders and bring them to the delivery platform for processing, or in the trade sector to allow customers to pick them up. They are expected to complete orders for shipment, keeping in mind the quantity and type of goods specified and meeting quality criteria established by the company. They also assemble various types of merchandise for shipment and transport orders to shipping locations as specified by a supervisor. They typically stack bundled articles on pallet by hand, are responsible for wrapping articles on the pallet to secure them while moving, and for ensuring the integrity of the pallet.

出典: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

ライセンス: CC BY 4.0 (EU Reuse Notice)

原文を見る

ESCO reuse terms and the modification notice are in Credits.

フランス職業分類との対応（ROME）

この職業と ROME 4.0 の職業票（fiche）との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。「暫定」と表示した対応は、同じモデル系列（Claude）の二人の判定者による判定のみ、またはその判定に運営者の規則を適用して採用したものであり、確定した対応より根拠が弱くなります。

ROME コード	ROME 名称（フランス語）	関係
D1409	Assistant / Assistante administration des ventes	この職業のほうが狭い暫定
D1429	Assistant / Assistante import-export	関連（対応ではない）
M1701	Responsable de l'administration des ventes	関連（対応ではない）
D1401	Assistant commercial / Assistante commerciale	関連（対応ではない）暫定
N1110	Magasinier / Magasinière	関連（対応ではない）暫定

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

スペイン職業分類との対応（CNO-11）

この職業と CNO-11 の職業との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。

CNO-11 コード	CNO-11 名称（スペイン語）	関係
4121	Empleados de control de abastecimientos e inventario	関連（対応ではない）
4309	Empleados administrativos sin tareas de atención al público no clasificados bajo otros epígrafes	関連（対応ではない）暫定

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

ドイツ職業分類との対応（KldB）

この職業と KldB の職業との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。

KldB コード	KldB 名称（ドイツ語）	関係
61122	Berufe im Vertrieb (außer Informations- und Kommunikationstechnologien) - fachlich ausgerichtete Tätigkeiten	この職業のほうが狭い
61212	Kaufleute im Groß- und Außenhandel - fachlich ausgerichtete Tätigkeiten	関連（対応ではない）

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

日本職業分類との対応（JSCO）

この職業と JSCO の職業との対応で、AI Changing Work が AI モデルを用いて判定したものです。関係はこの職業の側から読みます。

JSCO コード	JSCO 名称（日本語）	関係
281	営業・販売事務員	重なるが同じではない
256	電話応接事務員	関連（対応ではない）
259	その他の一般事務従事者	関連（対応ではない）

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

このページのデータの出典・ライセンスと AI Changing Work による改変・翻訳の告知：クレジットと出典