Telephone Operators

নিচের প্রতিটি এন্ট্রি প্রকাশিত ESCO-O*NET Crosswalk (সংস্করণ 1, 2022)-এ এই পেশার সঙ্গে একটি একটি করে মেলানো হয়েছে। মিলের ধরনগুলো ওই ক্রসওয়াকের; ভাষা AI Changing Work-এর।

• call centre agentESCO 5244.1এই পেশা বেশি বিস্তৃত

  Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.

• crisis helpline operatorESCO 3412.1এই পেশা বেশি বিস্তৃত

  Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

• customer contact centre information clerkESCO 4222.1এই পেশা বেশি বিস্তৃত

  Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.

• emergency medical dispatcherESCO 4223.1.1এই পেশা বেশি বিস্তৃত

  Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.

• telephone switchboard operatorESCO 4223.1এই পেশা বেশি বিস্তৃত

  Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.

• live chat operatorESCO 4222.1.1আংশিক মিল, একই নয়

  Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.