Lodging Managers
Management Occupations- O*NET-SOC code
- 11-9081.00
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
- Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.122
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.37
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Exposed tasks only24 rated tasks · 21 tasks with β ≥ 0.5 (87.5%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- All rated tasks are in the O*NET 31.0 task list.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 20.1) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Develop and implement policies and procedures for the operation of a department or establishment.11-9081.00 | 0.015156.8 | 0.00199.2 |
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.11-9081.00 | 0.005520.7 | 0.012964.1 |
Prepare required paperwork pertaining to departmental functions.11-9081.00 | 0.00259.4 | —0 |
Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.11-9081.00 | 0.00197.1 | —0 |
Train staff members.11-9081.00 | 0.00166.0 | —0 |
Show, rent, or assign accommodations. | —0 | 0.003819.0 |
Monitor the revenue activity of the hotel or facility. | —0 | 0.00157.7 |
| Not observed on any surface — 17 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Greet and register guests. | —0 | —0 |
Assign duties to workers, and schedule shifts. | —0 | —0 |
Coordinate front-office activities of hotels or motels, and resolve problems. | —0 | —0 |
Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. | —0 | —0 |
Confer and cooperate with other managers to ensure coordination of hotel activities. | —0 | —0 |
Manage and maintain temporary or permanent lodging facilities. | —0 | —0 |
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. | —0 | —0 |
Inspect guest rooms, public areas, and grounds for cleanliness and appearance. | —0 | —0 |
Interview and hire applicants. | —0 | —0 |
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection. | —0 | —0 |
Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment. | —0 | —0 |
Perform marketing and public relations activities. | —0 | —0 |
Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted. | —0 | —0 |
Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry. | —0 | —0 |
Collect payments and record data pertaining to funds and expenditures. | —0 | —0 |
Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility. | —0 | —0 |
Book tickets for guests for local tours and attractions. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Prepare required paperwork pertaining to departmental functions.O*NET Task ID 1117 | 1.0 |
Greet and register guests.O*NET Task ID 1104 | 0.5 |
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.O*NET Task ID 1105 | 0.5 |
Assign duties to workers, and schedule shifts.O*NET Task ID 1106 | 0.5 |
Coordinate front-office activities of hotels or motels, and resolve problems.O*NET Task ID 1107 | 0.5 |
Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.O*NET Task ID 1108 | 0.5 |
Manage and maintain temporary or permanent lodging facilities.O*NET Task ID 1111 | 0.5 |
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.O*NET Task ID 1112 | 0.5 |
Show, rent, or assign accommodations.O*NET Task ID 1114 | 0.5 |
Develop and implement policies and procedures for the operation of a department or establishment.O*NET Task ID 1115 | 0.5 |
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.O*NET Task ID 1116 | 0.5 |
Interview and hire applicants.O*NET Task ID 1118 | 0.5 |
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.O*NET Task ID 1119 | 0.5 |
Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.O*NET Task ID 1120 | 0.5 |
Perform marketing and public relations activities.O*NET Task ID 1121 | 0.5 |
Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.O*NET Task ID 1122 | 0.5 |
Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.O*NET Task ID 1123 | 0.5 |
Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.O*NET Task ID 1124 | 0.5 |
Book tickets for guests for local tours and attractions.O*NET Task ID 1126 | 0.5 |
Monitor the revenue activity of the hotel or facility.O*NET Task ID 18599 | 0.5 |
Collect payments and record data pertaining to funds and expenditures.O*NET Task ID 18600 | 0.5 |
Confer and cooperate with other managers to ensure coordination of hotel activities.O*NET Task ID 1109 | 0.0 |
Train staff members.O*NET Task ID 1113 | 0.0 |
Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.O*NET Task ID 1125 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (24)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Greet and register guests. | Core |
| Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. | Core |
| Assign duties to workers, and schedule shifts. | Core |
| Coordinate front-office activities of hotels or motels, and resolve problems. | Core |
| Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. | Core |
| Confer and cooperate with other managers to ensure coordination of hotel activities. | Core |
| Manage and maintain temporary or permanent lodging facilities. | Core |
| Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. | Core |
| Train staff members. | Core |
| Show, rent, or assign accommodations. | Core |
| Develop and implement policies and procedures for the operation of a department or establishment. | Core |
| Inspect guest rooms, public areas, and grounds for cleanliness and appearance. | Core |
| Prepare required paperwork pertaining to departmental functions. | Core |
| Interview and hire applicants. | Core |
| Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection. | Core |
| Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment. | Core |
| Perform marketing and public relations activities. | Core |
| Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility. | Core |
| Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted. | Core |
| Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry. | Core |
| Monitor the revenue activity of the hotel or facility. | Core |
| Collect payments and record data pertaining to funds and expenditures. | Core |
| Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions. | Supplemental |
| Book tickets for guests for local tours and attractions. | Supplemental |
0.05/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
Robot environment tiers (E0–E3)
E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site
Only tasks classified as physical are listed; other tasks have no tier in the source.
| Task (O*NET 29.3) | Robot environment tier |
|---|---|
| Inspect guest rooms, public areas, and grounds for cleanliness and appearance. | E1 purpose-built robot settings |
| Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry. | E0 none |
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 55K
- Projected employment, 2035
- 57K
- Change (2025–35)
- +3.8%
- Median annual wage, 2025
- $69,250
- Typical education needed for entry
- High school diploma or equivalent
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 15211 | 숙박 관련 관리자 | Same scope | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 1411Hotel Managers
The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.
Hotel managers plan, organize and direct the operations of hotels, motels and similar establishments to provide guest accommodation and other services.
Tasks
- (a) directing and overseeing reservation, reception, room service and housekeeping activities;
- (b) supervising security arrangements and garden and property maintenance;
- (c) planning and supervising bar, restaurant, function and conference activities;
- (d) observing liquor, gaming, and other laws and regulations;
- (e) assessing and reviewing customer satisfaction;
- (f) overseeing accounting and purchasing activities;
- (g) undertaking budgeting for the establishment;
- (h) controlling selection, training and supervision of staff;
- (i) ensuring compliance with occupational health and safety regulations;
- (j) providing guests with local tourism information, and arranging tours and transportation.
Example occupations
Hotel manager · Motel manager · Youth hostel manager
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- accommodation managerESCO 1411.1Same scope
Accommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment. They manage human resources, finances, marketing and operations through activities such as supervising the staff, keeping financial records and organising activities.
- bed and breakfast operatorESCO 5152.1This occupation is broader
Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests' needs are met.
- camping ground managerESCO 1439.1This occupation is broader
Camping ground managers plan, direct, or coordinate all campsite facilities and manages employees.
- rooms division managerESCO 1411.2This occupation is broader
Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.
- hospitality revenue managerESCO 2431.9Overlapping, not the same
Hospitality revenue managers maximise revenue generated from facilities such as hotels, holiday resorts and camping grounds by analysing trends and competition. They assist establishment managers in strategic decisions. Hospitality revenue managers analyse and optimise the financial potential of facilities and manage the corresponding staff.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| G1408 | Directeur / Directrice de structure d'hébergement touristique | This occupation is broaderprovisional |
| G1411 | Directeur / Directrice d'hôtel | This occupation is broaderprovisional |
| G1415 | Gérant / Gérante de gîte et chambres d'hôtes | This occupation is broaderprovisional |
| G1416 | Directeur / Directrice d'hôtellerie de plein air | This occupation is broaderprovisional |
| G1706 | Chef / Cheffe de réception en hôtellerie | This occupation is broaderprovisional |
| G1302 | Yield manager | Related, not a match |
| G1401 | Adjoint / Adjointe de la direction en hôtellerie-restauration | Related, not a match |
| N3112 | Commissaire de bord | Related, not a match |
| G1402 | Directeur / Directrice d'établissement en hôtellerie-restauration | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 1411 | Directores y gerentes de hoteles | Same scopeprovisional |
| 1419 | Directores y gerentes de otras empresas de servicios de alojamiento | This occupation is broaderprovisional |
| 5840 | Trabajadores propietarios de pequeños alojamientos | Related, not a matchprovisional |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 63213 | Hotelkaufleute - komplexe Spezialistentätigkeiten | This occupation is broaderprovisional |
| 63294 | Führungskräfte - Hotellerie | This occupation is broaderprovisional |
| 63293 | Aufsichtskräfte - Hotellerie | Overlapping, not the sameprovisional |
| 63212 | Hotelkaufleute - fachlich ausgerichtete Tätigkeiten | Related, not a matchprovisional |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 402 | 旅館主・支配人 | This occupation is broader |
| 031 | 会社管理職員 | Related, not a match |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources