Computer User Support Specialists

O*NET-SOC code: 15-1232.00

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery high
Group-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
Source dataset (XLSX download)
Data source: AnthropicPublished: 2026-03
0.469
0.000Range of values carried here0.745
Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
Source dataset (CSV download)
Data source: ILOPublished: 2025
0.47
0.09Range of values carried here0.70
Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Exposed tasks only

16 rated tasks · 12 tasks with β ≥ 0.5 (75.0%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
All rated tasks are in the O*NET 31.0 task list.

Source: OpenAI "GPTs are GPTs" exposure rubric
Release: gh-main-0471612
License: MIT License, Copyright (c) 2024 OpenAI

Tasks of O*NET-SOC 2010 occupation 15-1151.00 Computer User Support Specialists, linked to this occupation by the O*NET-SOC 2010 to 2019 crosswalk

Task (O*NET 20.1)	Claude.aiRaw / share %	APIRaw / share %
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. 15-1151.00	0.090832.5	0.01388.2
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. 15-1151.00	0.071325.5	0.01006.0
Modify and customize commercial programs for internal needs. 15-1151.00	0.065223.3	0.076045.4
Answer user inquiries regarding computer software or hardware operation to resolve problems. 15-1151.00	0.02599.3	0.018811.3
Prepare evaluations of software or hardware, and recommend improvements or upgrades. 15-1151.00	0.00853.0	0.00301.8
Develop training materials and procedures, or train users in the proper use of hardware or software. 15-1151.00	0.00662.4	0.00211.2
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. 15-1151.00	0.00552.0	0.018411.0
Enter commands and observe system functioning to verify correct operations and detect errors. 15-1151.00	0.00291.0	0.020412.2
Confer with staff, users, and management to establish requirements for new systems or modifications. 15-1151.00	0.00281.0	0.00332.0
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.	—0	0.00150.9
Not observed on any surface — 6 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Oversee the daily performance of computer systems.	—0	—0
Refer major hardware or software problems or defective products to vendors or technicians for service.	—0	—0
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.	—0	—0
Inspect equipment and read order sheets to prepare for delivery to users.	—0	—0
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.	—0	—0
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.	—0	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)	βE1 + 0.5 × E2
Enter commands and observe system functioning to verify correct operations and detect errors. O*NET Task ID 1283	1.0
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. O*NET Task ID 1287	1.0
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. O*NET Task ID 1288	1.0
Refer major hardware or software problems or defective products to vendors or technicians for service. O*NET Task ID 1291	1.0
Prepare evaluations of software or hardware, and recommend improvements or upgrades. O*NET Task ID 1292	1.0
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software. O*NET Task ID 1293	1.0
Modify and customize commercial programs for internal needs. O*NET Task ID 1296	1.0
Answer user inquiries regarding computer software or hardware operation to resolve problems. O*NET Task ID 1282	0.5
Oversee the daily performance of computer systems. O*NET Task ID 1285	0.5
Confer with staff, users, and management to establish requirements for new systems or modifications. O*NET Task ID 1289	0.5
Develop training materials and procedures, or train users in the proper use of hardware or software. O*NET Task ID 1290	0.5
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis. O*NET Task ID 1297	0.5
Show 2 more tasks ▾Show less ▴
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. O*NET Task ID 1284	0.0
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. O*NET Task ID 1286	0.0
Inspect equipment and read order sheets to prepare for delivery to users. O*NET Task ID 1295	0.0
Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software. O*NET Task ID 15204	0.0

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

All O*NET 31.0 task statements (16)

All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.

Task (O*NET 31.0)	Type
Answer user inquiries regarding computer software or hardware operation to resolve problems.	Core
Enter commands and observe system functioning to verify correct operations and detect errors.	Core
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.	Core
Oversee the daily performance of computer systems.	Core
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.	Core
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.	Core
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.	Core
Confer with staff, users, and management to establish requirements for new systems or modifications.	Core
Develop training materials and procedures, or train users in the proper use of hardware or software.	Core
Refer major hardware or software problems or defective products to vendors or technicians for service.	Core
Prepare evaluations of software or hardware, and recommend improvements or upgrades.	Core
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.	Core
Inspect equipment and read order sheets to prepare for delivery to users.	Core
Modify and customize commercial programs for internal needs.	Supplemental
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.	Supplemental
Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.	Supplemental

Anthropic, "What work can robots do?"2026-09

0.18/ 3· Robot exposure index

0 none3 unstructured settings

Scale, basis and source

Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time

Physical tasks among this occupation's O*NET 29.3 tasks

Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.

Source dataset

The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.

Tier of each physical task

Robot environment tiers (E0–E3)

E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site

Only tasks classified as physical are listed; other tasks have no tier in the source.

Task (O*NET 29.3)	Robot environment tier
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.	E1 purpose-built robot settings
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.	E1 purpose-built robot settings
Inspect equipment and read order sheets to prepare for delivery to users.	E1 purpose-built robot settings

Employment outlook (BLS)

Employment, 2025: 751K
Projected employment, 2035: 724K
Change (2025–35): -3.5%
Median annual wage, 2025: $61,860
Typical education needed for entry: Some college, no degree

lowest $30,890median wage across 825 detailed occupations, BLS EP 2025–35highest $559,030

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.

KSCO code	KSCO title	Relation	Status
22510	정보 시스템 운영자	This occupation is narrower	confirmed

Relation and status definitions(kr-direct v1.1)

ILO occupational description

AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.

ISCO-08 3512Information and Communications Technology User Support Technicians

The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.

Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.

Tasks

(a) answering user inquiries regarding software or hardware operation to resolve problems;
(b) entering commands and observing system functioning to verify correct operations and detect errors;
(c) installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications;
(d) overseeing the daily performance of communications and computer systems;
(e) setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software;
(f) maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.
(g) emulating or reproducing technical problems encountered by users;
(h) consulting user guides, technical manuals and other documents to research and implement solutions;
(i) assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.

Example occupations

Communications assistant (ICT) · Computer database assistant · Computer help desk operator · Computer programming assistant · Computer systems analysis assistant

Sources: ILO ISCO-08 — details: Credits

ESCO occupational vocabulary

Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.

ICT help desk agentESCO 3512.1Same scope
ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
ICT technicianESCO 3512.4Overlapping, not the same
ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

France classification links (ROME)

AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.

ROME code	ROME title (French)	Relation
I1404	Conseiller / Conseillère support technique informatique	Same scopeprovisional
H1101	Ingénieur / Ingénieure support technique	This occupation is broader
M1874	Spécialiste support	This occupation is broader
I1405	Administrateur / Administratrice bureautique	This occupation is broaderprovisional
I1406	Superviseur / Superviseuse hot line en informatique	This occupation is broaderprovisional
I1401	Technicien / Technicienne de maintenance en informatique	Overlapping, not the sameprovisional
H1106	Responsable support technique clients	Related, not a match
M1869	Gestionnaire de parc informatique	Related, not a match
M1810	Technicien / Technicienne d'exploitation informatique	Related, not a matchprovisional

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

Spain classification links (CNO-11)

AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.

CNO-11 code	CNO-11 title (Spanish)	Relation
3812	Técnicos en asistencia al usuario de tecnologías de la información	Same scope

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

Germany classification links (KldB)

AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.

KldB code	KldB title (German)	Relation
43223	Berufe in der IT-Anwendungsberatung - komplexe Spezialistentätigkeiten	This occupation is narrower
43102	Berufe in der Informatik (ohne Spezialisierung) - fachlich ausgerichtete Tätigkeiten	Related, not a match
43112	Berufe in der Wirtschaftsinformatik - fachlich ausgerichtete Tätigkeiten	Related, not a matchprovisional
43333	Berufe in der IT-Organisation - komplexe Spezialistentätigkeiten	Related, not a matchprovisional

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

Japan classification links (JSCO)

AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.

JSCO code	JSCO title (Japanese)	Relation
109	その他の情報処理・通信技術者	This occupation is narrower
105	システム運用管理者	Related, not a match

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources