Social and Human Service Assistants
Community and Social Service Occupations- O*NET-SOC code
- 21-1093.00
Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
- Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.000
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.33
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Exposed tasks only20 rated tasks · 10 tasks with β ≥ 0.5 (50.0%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- 1 rated task is not in the O*NET 31.0 task list; its score is kept as published for O*NET 27.2.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 20.1) | Claude.aiRaw / share % |
|---|---|
Assist in locating housing for displaced individuals.21-1093.00 | 0.005245.9 |
Provide information or refer individuals to public or private agencies or community services for assistance.21-1093.00 | 0.002521.6 |
Assist in planning food budgets, using charts or sample budgets.21-1093.00 | 0.002017.1 |
Observe clients' food selections and recommend alternate economical and nutritional food choices.21-1093.00 | 0.001715.3 |
| Not observed on any surface — 14 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | |
Keep records or prepare reports for owner or management concerning visits with clients. | —0 |
Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures. | —0 |
Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping. | —0 |
Submit reports and review reports or problems with superior. | —0 |
Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history. | —0 |
Consult with supervisor concerning programs for individual families. | —0 |
Oversee day-to-day group activities of residents in institution. | —0 |
Meet with youth groups to acquaint them with consequences of delinquent acts. | —0 |
Transport and accompany clients to shopping areas or to appointments, using automobile. | —0 |
Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations. | —0 |
Observe and discuss meal preparation and suggest alternate methods of food preparation. | —0 |
Demonstrate use and care of equipment for tenant use. | —0 |
Inform tenants of facilities, such as laundries or playgrounds. | —0 |
Assist clients with preparation of forms, such as tax or rent forms. | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Keep records or prepare reports for owner or management concerning visits with clients.O*NET Task ID 3754 | 1.0 |
Submit reports and review reports or problems with superior.O*NET Task ID 3757 | 1.0 |
Assist clients with preparation of forms, such as tax or rent forms.O*NET Task ID 3771 | 1.0 |
Assist in planning food budgets, using charts or sample budgets.O*NET Task ID 3772 | 1.0 |
Provide information or refer individuals to public or private agencies or community services for assistance.O*NET Task ID 3753 | 0.5 |
Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.O*NET Task ID 3756 | 0.5 |
Observe clients' food selections and recommend alternate economical and nutritional food choices.O*NET Task ID 3767 | 0.5 |
Assist in locating housing for displaced individuals.O*NET Task ID 3770 | 0.5 |
Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.O*NET Task ID 21179 | 0.5 |
Develop and implement behavioral management and care plans for clients.O*NET Task ID 21180 | 0.5 |
Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.O*NET Task ID 3755 | 0.0 |
Oversee day-to-day group activities of residents in institution.O*NET Task ID 3758 | 0.0 |
Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.O*NET Task ID 3759 | 0.0 |
Meet with youth groups to acquaint them with consequences of delinquent acts.O*NET Task ID 3760 | 0.0 |
Transport and accompany clients to shopping areas or to appointments, using automobile.O*NET Task ID 3761 | 0.0 |
Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations.O*NET Task ID 3762 | 0.0 |
Observe and discuss meal preparation and suggest alternate methods of food preparation.O*NET Task ID 3763 | 0.0 |
Demonstrate use and care of equipment for tenant use.O*NET Task ID 3764 | 0.0 |
Consult with supervisor concerning programs for individual families.O*NET Task ID 3765 | 0.0 |
Inform tenants of facilities, such as laundries or playgrounds.O*NET Task ID 3768 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (19)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Provide information or refer individuals to public or private agencies or community services for assistance. | Core |
| Keep records or prepare reports for owner or management concerning visits with clients. | Core |
| Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures. | Core |
| Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping. | Core |
| Submit reports and review reports or problems with superior. | Core |
| Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history. | Core |
| Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions. | Core |
| Develop and implement behavioral management and care plans for clients. | Core |
| Oversee day-to-day group activities of residents in institution. | Supplemental |
| Transport and accompany clients to shopping areas or to appointments, using automobile. | Supplemental |
| Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations. | Supplemental |
| Observe and discuss meal preparation and suggest alternate methods of food preparation. | Supplemental |
| Demonstrate use and care of equipment for tenant use. | Supplemental |
| Consult with supervisor concerning programs for individual families. | Supplemental |
| Observe clients' food selections and recommend alternate economical and nutritional food choices. | Supplemental |
| Inform tenants of facilities, such as laundries or playgrounds. | Supplemental |
| Assist in locating housing for displaced individuals. | Supplemental |
| Assist clients with preparation of forms, such as tax or rent forms. | Supplemental |
| Assist in planning food budgets, using charts or sample budgets. | Supplemental |
0.00/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
Robot environment tiers (E0–E3)
E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site
Only tasks classified as physical are listed; other tasks have no tier in the source.
| Task (O*NET 29.3) | Robot environment tier |
|---|---|
| Transport and accompany clients to shopping areas or to appointments, using automobile. | E0 none |
| Demonstrate use and care of equipment for tenant use. | E0 none |
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 463K
- Projected employment, 2035
- 498K
- Change (2025–35)
- +7.4%
- Median annual wage, 2025
- $45,930
- Typical education needed for entry
- High school diploma or equivalent
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 25399 | 그 외 사회복지 전문가 및 관련 종사원 | Overlapping, not the same | confirmed |
| 25340 | 청소년 지도사 | Related, not a match | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 3412Social Work Associate Professionals
The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.
Social work associate professionals administer and implement social assistance programmes and community services and assist clients to deal with personal and social problems.
Tasks
- (a) collecting information relevant to clients’ needs and assessing their relevant skills, strengths and deficits;
- (b) helping persons with disabilities or the elderly to obtain services and to improve their ability to function in society;
- (c) assisting clients to identify options and develop plans of action while providing necessary support and assistance;
- (d) assisting clients to identify and access community resources including legal, medical and financial assistance, housing, employment, transportation, assistance with moves, day care and other referral services;
- (e) counselling clients living in group homes and half-way houses, supervising their activities and assisting in pre-release and release planning;
- (f) participating in the selection and admission of clients to appropriate programmes;
- (g) providing crisis intervention and emergency shelter services;
- (h) implementing life skills workshops, substance abuse treatment programmes, behaviour management programmes, youth services programmes and other community and social service programmes under the supervision of social work or health care professionals;
- (i) assisting in evaluating the effectiveness of interventions and programmes by monitoring and reporting on clients' progress;
- (j) maintaining contact with other social service agencies, schools and health care providers involved with clients to provide information and obtain feedback on clients' overall situation and progress.
Example occupations
Community development worker · Community service worker · Crisis intervention worker · Disability services worker · Family services worker · Life skills instructor · Mental health support worker · Welfare support worker · Women's shelter supervisor · Youth services worker
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- gerontology social workerESCO 2635.3.14This occupation is broader
Gerontology social workers provide assistance to elderly individuals and their families helping them to cope with their biopsychosocial needs. They help connecting the elderly with community resources by gathering information about the array of services available to them. Gerontology social workers assess their clients' needs, functional capacity and health problems and liaise with medical professionals when necessary.
- substance misuse workerESCO 2635.3.24Overlapping, not the same
Substance misuse workers provide assistance and counselling to people with substance abuse problems. They monitor their progress, advocate for them, and performe crisis interventions and group therapy. They also assist patients dealing with the consequences of tobacco, alcohol or recreational drugs abuse, which can be problematics as unemployment, physical or mental disorders and poverty.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| K1208 | Moniteur éducateur / Monitrice éducatrice | This occupation is broader |
| K1221 | Ecoutant social / Ecoutante sociale | This occupation is broader |
| K1305 | Technicien / Technicienne d'Intervention Sociale et Familiale (TISF) | This occupation is broaderprovisional |
| K1205 | Agent / Agente d'accueil social | Overlapping, not the same |
| G1212 | Animateur socio-sportif / Animatrice socio-sportive | Related, not a matchprovisional |
| K1217 | Animateur socioéducatif / Animatrice socioéducative | Related, not a matchprovisional |
| K1229 | Médiateur administratif / Médiatrice administrative | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 3713 | Profesionales de apoyo al trabajo y a la educación social | This occupation is narrowerprovisional |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 83122 | Berufe in der Sozialarbeit und Sozialpädagogik - fachlich ausgerichtete Tätigkeiten | This occupation is broader |
| 83123 | Berufe in der Sozialarbeit und Sozialpädagogik - komplexe Spezialistentätigkeiten | Overlapping, not the same |
| 83142 | Berufe in der Haus- und Familienpflege - fachlich ausgerichtete Tätigkeiten | Related, not a match |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 162 | 福祉施設指導専門員 | Related, not a match |
| 169 | その他の社会福祉専門職業従事者 | Related, not a match |
| 361 | 介護職員（医療・福祉施設等） | Related, not a match |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources