Patient Representatives
Healthcare Practitioners and Technical Occupations- O*NET-SOC code
- 29-2099.08
Assist patients in obtaining services, understanding policies and making health care decisions.
- Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.045
0.000Range of values carried here0.745Group-level value
Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.30
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Exposed tasks only13 rated tasks · 12 tasks with β ≥ 0.5 (92.3%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- All rated tasks are in the O*NET 31.0 task list.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.O*NET Task ID 17674 | 1.0 |
Explain policies, procedures, or services to patients using medical or administrative knowledge.O*NET Task ID 17667 | 0.5 |
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.O*NET Task ID 17668 | 0.5 |
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.O*NET Task ID 17669 | 0.5 |
Interview patients or their representatives to identify problems relating to care.O*NET Task ID 17670 | 0.5 |
Refer patients to appropriate health care services or resources.O*NET Task ID 17671 | 0.5 |
Analyze patients' abilities to pay to determine charges on a sliding scale.O*NET Task ID 17672 | 0.5 |
Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.O*NET Task ID 17673 | 0.5 |
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.O*NET Task ID 17676 | 0.5 |
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.O*NET Task ID 17677 | 0.5 |
Maintain knowledge of community services and resources available to patients.O*NET Task ID 17678 | 0.5 |
Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.O*NET Task ID 17679 | 0.5 |
Teach patients to use home health care equipment.O*NET Task ID 17675 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (13)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Explain policies, procedures, or services to patients using medical or administrative knowledge. | Core |
| Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. | Core |
| Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. | Core |
| Interview patients or their representatives to identify problems relating to care. | Core |
| Refer patients to appropriate health care services or resources. | Core |
| Analyze patients' abilities to pay to determine charges on a sliding scale. | Core |
| Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate. | Core |
| Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff. | Core |
| Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care. | Core |
| Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field. | Core |
| Maintain knowledge of community services and resources available to patients. | Core |
| Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues. | Core |
| Teach patients to use home health care equipment. | Supplemental |
0.00/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
None of this occupation's O*NET 29.3 tasks is classified as a physical task.
Occupation information
Employment outlook (BLS)
Values for the whole SOC 29-2099 group (Health technologists and technicians, all other), not for this O*NET occupation alone.
- Employment, 2025
- 186K
- Projected employment, 2035
- 196K
- Change (2025–35)
- +5.9%
- Median annual wage, 2025
- $50,290
- Typical education needed for entry
- Postsecondary nondegree award
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 36201 | 의료 서비스 상담 종사원 | Overlapping, not the same | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 3259Health Associate Professionals Not Elsewhere Classified
The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.
This unit group covers health associate professionals not classified elsewhere in Sub-major Group 32: Health Associate Professionals. For instance, the group includes occupations such as HIV counsellor, family planning counsellor and other health associate professionals.
Tasks
- In such cases tasks would include:
- (a) interviewing and examining patients to obtain information on their health status and the nature and extent of injury, illness or other physical or mental health condition;
- (b) providing information and counselling to patients and families about certain health conditions, prevention and treatment options, treatment adherence, and personal behaviours that can affect health outcomes;
- (c) administering therapeutic care and treatment to patients;
- (d ) performing certain basic clinical procedures, such as administration of HIV antibody tests or insertion of intrauterine devices;
- (e) dispensing and advising on dietary supplements, antiretroviral and prophylaxis medications, and other healthcare products
- (f) monitoring patients' progress through treatment plans, and identifying signs and symptoms requiring referral to a medical doctor or other health professional;
- (g) recording information on patients' health status and responses to treatment in medical records-keeping systems;
- (h) sharing information with other health care providers when required to ensure continuing and comprehensive care.
Example occupations
Anaesthesia technician · Family planning counsellor · HIV counsellor · Respiratory therapy technician
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
ISCO-08 3259
- anaesthetic technicianESCO 3259.1
Anaesthetic technicians assist specialised doctors in anaesthetics. They prepare operating theatres and other specialised clinics for anaesthetic procedures, prepare the equipment needed for anaesthesia, and assist with inducing and maintaining adequate anaesthesia and post-anaesthesia procedures. They do so under supervision, following the orders of the doctor of medicine.
- chiropractic assistantESCO 3344.1
Chiropractic assistants perform routine and administrative tasks to support patient care and work under the sole direction and supervision of a Chiropractor or Specialized Chiropractor. They may interview patients, keep records of the case history, assist Chiropractors or Specialized Chiropractors in providing patients examination and perform administrative tasks. Chiropractic assistants work within defined contexts using agreed protocols and procedures.
- dietetic technicianESCO 3259.3
Dietetic technicians assist dietitians in planning nutritional programmes and in planning menus for patients as part of an overall treatment plan under supervision of a dietitian. Under supervision of a dietitian, dietetic technicians assist dietitians in patient reviews, enteral feeding discharge planning, and clinical auditing which includes nutritional screening.
- respiratory therapy technicianESCO 3259.5
Respiratory therapy technicians assist doctors and surgeons to treat respiratory problems. They work in hospitals and medical facilities where they operate medical equipment to test patients' respiratory conditions and aid in their treatment. Respiratory therapy technicians also tend to breathing equipment and machines during surgery.
- assistant clinical psychologistESCO 3259.2
Assistant clinical psychologists aid psychologists in their work. They work in healthcare facilities or private practices where they assist psychologists with their treatment of patients. Assistant clinical psychologists are healthcare professionals that can assess patients with psychological tests and aid with therapy, as well as performing administrative functions.
ESCO occupations that ESCO classifies under the ISCO-08 unit groups linked above; they are not matched to this occupation one by one.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| K1220 | Médiateur / Médiatrice en santé | Overlapping, not the same |
| M1609 | Secrétaire médical / Secrétaire médicale | Related, not a match |
| M1212 | Gestionnaire de lits | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 3329 | Técnicos de la sanidad no clasificados bajo otros epígrafes | Related, not a match |
| 3713 | Profesionales de apoyo al trabajo y a la educación social | Related, not a match |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 73222 | Verwaltende Berufe im Sozial- und Gesundheitswesen - fachlich ausgerichtete Tätigkeiten | Related, not a match |
| 82213 | Berufe in der Gesundheitsberatung - komplexe Spezialistentätigkeiten | Related, not a match |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 169 | その他の社会福祉専門職業従事者 | Related, not a match |
| 254 | 受付・案内事務員 | Related, not a match |
| 259 | その他の一般事務従事者 | Related, not a match |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources