Patient Representatives

Healthcare Practitioners and Technical Occupations

O*NET-SOC code: 29-2099.08

Assist patients in obtaining services, understanding policies and making health care decisions.

Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery high
Group-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
Source dataset (XLSX download)
Data source: AnthropicPublished: 2026-03
0.045
0.000Range of values carried here0.745
Group-level value
Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
Source dataset (CSV download)
Data source: ILOPublished: 2025
0.30
0.09Range of values carried here0.70
Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Exposed tasks only

13 rated tasks · 12 tasks with β ≥ 0.5 (92.3%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
All rated tasks are in the O*NET 31.0 task list.

Source: OpenAI "GPTs are GPTs" exposure rubric
Release: gh-main-0471612
License: MIT License, Copyright (c) 2024 OpenAI

Tasks of O*NET-SOC 2010 occupation 43-4051.03 Patient Representatives, linked to this occupation by the O*NET-SOC 2010 to 2019 crosswalk

Task (O*NET 20.1)	Claude.aiRaw / share %	APIRaw / share %
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff. 43-4051.03	0.014831.4	0.006420.4
Explain policies, procedures, or services to patients using medical or administrative knowledge. 43-4051.03	0.013027.6	0.009028.8
Refer patients to appropriate health care services or resources. 43-4051.03	0.010321.9	0.005818.5
Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues. 43-4051.03	0.006814.4	0.00165.1
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. 43-4051.03	0.00224.7	0.00247.7
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.	—0	0.004614.7
Interview patients or their representatives to identify problems relating to care.	—0	0.00154.8
Not observed on any surface — 6 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.	—0	—0
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.	—0	—0
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.	—0	—0
Maintain knowledge of community services and resources available to patients.	—0	—0
Analyze patients' abilities to pay to determine charges on a sliding scale.	—0	—0
Teach patients to use home health care equipment.	—0	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)	βE1 + 0.5 × E2
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff. O*NET Task ID 17674	1.0
Explain policies, procedures, or services to patients using medical or administrative knowledge. O*NET Task ID 17667	0.5
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. O*NET Task ID 17668	0.5
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. O*NET Task ID 17669	0.5
Interview patients or their representatives to identify problems relating to care. O*NET Task ID 17670	0.5
Refer patients to appropriate health care services or resources. O*NET Task ID 17671	0.5
Analyze patients' abilities to pay to determine charges on a sliding scale. O*NET Task ID 17672	0.5
Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate. O*NET Task ID 17673	0.5
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care. O*NET Task ID 17676	0.5
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field. O*NET Task ID 17677	0.5
Maintain knowledge of community services and resources available to patients. O*NET Task ID 17678	0.5
Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues. O*NET Task ID 17679	0.5
Show 2 more tasks ▾Show less ▴
Teach patients to use home health care equipment. O*NET Task ID 17675	0.0

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

All O*NET 31.0 task statements (13)

All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.

Task (O*NET 31.0)	Type
Explain policies, procedures, or services to patients using medical or administrative knowledge.	Core
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.	Core
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.	Core
Interview patients or their representatives to identify problems relating to care.	Core
Refer patients to appropriate health care services or resources.	Core
Analyze patients' abilities to pay to determine charges on a sliding scale.	Core
Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.	Core
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.	Core
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.	Core
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.	Core
Maintain knowledge of community services and resources available to patients.	Core
Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.	Core
Teach patients to use home health care equipment.	Supplemental

Employment outlook (BLS)

Values for the whole SOC 29-2099 group (Health technologists and technicians, all other), not for this O*NET occupation alone.

Employment, 2025: 186K
Projected employment, 2035: 196K
Change (2025–35): +5.9%
Median annual wage, 2025: $50,290
Typical education needed for entry: Postsecondary nondegree award

lowest $30,890median wage across 825 detailed occupations, BLS EP 2025–35highest $559,030

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.

KSCO code	KSCO title	Relation	Status
36201	의료 서비스 상담 종사원	Overlapping, not the same	confirmed

Relation and status definitions(kr-direct v1.1)

ILO occupational description

AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.

ISCO-08 3259Health Associate Professionals Not Elsewhere Classified

The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.

This unit group covers health associate professionals not classified elsewhere in Sub-major Group 32: Health Associate Professionals. For instance, the group includes occupations such as HIV counsellor, family planning counsellor and other health associate professionals.

Tasks

In such cases tasks would include:
(a) interviewing and examining patients to obtain information on their health status and the nature and extent of injury, illness or other physical or mental health condition;
(b) providing information and counselling to patients and families about certain health conditions, prevention and treatment options, treatment adherence, and personal behaviours that can affect health outcomes;
(c) administering therapeutic care and treatment to patients;
(d ) performing certain basic clinical procedures, such as administration of HIV antibody tests or insertion of intrauterine devices;
(e) dispensing and advising on dietary supplements, antiretroviral and prophylaxis medications, and other healthcare products
(f) monitoring patients' progress through treatment plans, and identifying signs and symptoms requiring referral to a medical doctor or other health professional;
(g) recording information on patients' health status and responses to treatment in medical records-keeping systems;
(h) sharing information with other health care providers when required to ensure continuing and comprehensive care.

Example occupations

Anaesthesia technician · Family planning counsellor · HIV counsellor · Respiratory therapy technician

Sources: ILO ISCO-08 — details: Credits

ESCO occupational vocabulary

ISCO-08 3259

anaesthetic technicianESCO 3259.1
Anaesthetic technicians assist specialised doctors in anaesthetics. They prepare operating theatres and other specialised clinics for anaesthetic procedures, prepare the equipment needed for anaesthesia, and assist with inducing and maintaining adequate anaesthesia and post-anaesthesia procedures. They do so under supervision, following the orders of the doctor of medicine.
chiropractic assistantESCO 3344.1
Chiropractic assistants perform routine and administrative tasks to support patient care and work under the sole direction and supervision of a Chiropractor or Specialized Chiropractor. They may interview patients, keep records of the case history, assist Chiropractors or Specialized Chiropractors in providing patients examination and perform administrative tasks. Chiropractic assistants work within defined contexts using agreed protocols and procedures.
dietetic technicianESCO 3259.3
Dietetic technicians assist dietitians in planning nutritional programmes and in planning menus for patients as part of an overall treatment plan under supervision of a dietitian. Under supervision of a dietitian, dietetic technicians assist dietitians in patient reviews, enteral feeding discharge planning, and clinical auditing which includes nutritional screening.
respiratory therapy technicianESCO 3259.5
Respiratory therapy technicians assist doctors and surgeons to treat respiratory problems. They work in hospitals and medical facilities where they operate medical equipment to test patients' respiratory conditions and aid in their treatment. Respiratory therapy technicians also tend to breathing equipment and machines during surgery.
assistant clinical psychologistESCO 3259.2
Assistant clinical psychologists aid psychologists in their work. They work in healthcare facilities or private practices where they assist psychologists with their treatment of patients. Assistant clinical psychologists are healthcare professionals that can assess patients with psychological tests and aid with therapy, as well as performing administrative functions.

ESCO occupations that ESCO classifies under the ISCO-08 unit groups linked above; they are not matched to this occupation one by one.

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

France classification links (ROME)

AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.

ROME code	ROME title (French)	Relation
K1220	Médiateur / Médiatrice en santé	Overlapping, not the same
M1609	Secrétaire médical / Secrétaire médicale	Related, not a match
M1212	Gestionnaire de lits	Related, not a matchprovisional

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

Spain classification links (CNO-11)

AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.

CNO-11 code	CNO-11 title (Spanish)	Relation
3329	Técnicos de la sanidad no clasificados bajo otros epígrafes	Related, not a match
3713	Profesionales de apoyo al trabajo y a la educación social	Related, not a match

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

Germany classification links (KldB)

AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.

KldB code	KldB title (German)	Relation
73222	Verwaltende Berufe im Sozial- und Gesundheitswesen - fachlich ausgerichtete Tätigkeiten	Related, not a match
82213	Berufe in der Gesundheitsberatung - komplexe Spezialistentätigkeiten	Related, not a match

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

Japan classification links (JSCO)

AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.

JSCO code	JSCO title (Japanese)	Relation
169	その他の社会福祉専門職業従事者	Related, not a match
254	受付・案内事務員	Related, not a match
259	その他の一般事務従事者	Related, not a match

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources