First-Line Supervisors of Gambling Services Workers

Personal Care and Service Occupations
O*NET-SOC code
39-1013.00

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Data source: BLSPublished: 2026-08

    High· relative

    LowFour relative bandsVery high

    Group-level value

    Scale, basis and source

    Four relative bands (Low / Moderate / High / Very high)

    831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band

    Source dataset (XLSX download)

  • Data source: AnthropicPublished: 2026-03

    0.000

    0.000Range of values carried here0.745
    Scale, basis and source

    Observed exposure index, 0–1 as published

    Mapped onto O*NET tasks

    Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value

    Source dataset (CSV download)

  • Data source: ILOPublished: 2025

    0.45

    0.09Range of values carried here0.70

    Group-level value

    Scale, basis and source

    Generative AI exposure index, 0–1 as published

    Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published

    Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Exposed tasks only

30 rated tasks · 18 tasks with β ≥ 0.5 (60.0%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

  • Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
  • All rated tasks are in the O*NET 31.0 task list.
Source
OpenAI "GPTs are GPTs" exposure rubric
Release
gh-main-0471612
License
MIT License, Copyright (c) 2024 OpenAI

Tasks of O*NET-SOC 2010 occupations 39-1011.00 Gaming Supervisors; 39-1012.00 Slot Supervisors, linked to this occupation by the O*NET-SOC 2010 to 2019 crosswalk

Task (O*NET 20.1)Claude.aiRaw / share %
Greet customers and ask about the quality of service they are receiving.

39-1011.00

0.0230100.0
Not observed on any surface — 32 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
—0
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
—0
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
—0
Perform paperwork required for monetary transactions.
—0
Resolve customer or employee complaints.
—0
Establish and maintain banks and table limits for each game.
—0
Monitor stations and games and move dealers from game to game to ensure adequate staffing.
—0
Report customer-related incidents occurring in gaming areas to supervisors.
—0
Explain and interpret house rules, such as game rules or betting limits, for patrons.
—0
Evaluate workers' performance and prepare written performance evaluations.
—0
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
—0
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
—0
Record, issue receipts for, and pay off bets.
—0
Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
—0
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
—0
Determine how many gaming tables to open each day and schedule staff accordingly.
—0
Establish policies on types of gambling offered, odds, or extension of credit.
—0
Interview, hire, or train workers.
—0
Provide fire protection or first-aid assistance when necessary.
—0
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
—0
Monitor payment of hand-delivered jackpots to ensure promptness.
—0
Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
—0
Respond to and resolve patrons' complaints.
—0
Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
—0
Reset slot machines after payoffs.
—0
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
—0
Record the specifics of malfunctioning machines and document malfunctions needing repair.
—0
Exchange currency for customers, converting currency into requested combinations of bills and coins.
—0
Answer patrons' questions about gaming machine functions and payouts.
—0
Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
—0
Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
—0
Coordinate and oversee the work of slot department workers, including change runners and slot technicians.
—0

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

All O*NET 31.0 task statements (30)

All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.

Task (O*NET 31.0)Type
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.Core
Respond to and resolve patrons' complaints.Core
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.Core
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.Core
Monitor payment of hand-delivered jackpots to ensure promptness.Core
Greet customers and ask about the quality of service they are receiving.Core
Perform paperwork required for monetary transactions.Core
Explain and interpret house rules, such as game rules or betting limits, for patrons.Core
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.Core
Reset slot machines after payoffs.Core
Answer patrons' questions about gaming machine functions and payouts.Core
Record the specifics of malfunctioning machines and document malfunctions needing repair.Core
Report customer-related incidents occurring in gaming areas to supervisors.Core
Establish and maintain banks and table limits for each game.Core
Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.Core
Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.Core
Exchange currency for customers, converting currency into requested combinations of bills and coins.Core
Monitor stations and games and move dealers from game to game to ensure adequate staffing.Core
Clean and maintain slot machines and surrounding areas.Core
Evaluate workers' performance and prepare written performance evaluations.Core
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.Core
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.Core
Record, issue receipts for, and pay off bets.Supplemental
Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.Supplemental
Determine how many gaming tables to open each day and schedule staff accordingly.Supplemental
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.Supplemental
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.Supplemental
Establish policies on types of gambling offered, odds, or extension of credit.Supplemental
Interview and hire workers.—
Train, supervise, schedule, and evaluate workers.—

Occupation information

Employment outlook (BLS)

Employment, 2025
27K
Projected employment, 2035
28K
Change (2025–35)
+3.5%
Median annual wage, 2025
$63,820
Typical education needed for entry
High school diploma or equivalent
lowest $30,890median wage across 825 detailed occupations, BLS EP 2025–35highest $559,030

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.

KSCO codeKSCO titleRelationStatus
15213오락 및 스포츠 관련 관리자Related, not a matchconfirmed

Relation and status definitions(kr-direct v1.1)

ILO occupational description

AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.

  • ISCO-08 4212Bookmakers, Croupiers and Related Gaming Workers

The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.

Bookmakers and croupiers and related gambling workers determine odds and receive and pay off bets on results of sporting or other events, or conduct games of chance in gambling establishments.

Tasks

  • (a) determining risks to decide odds and to hedge or refuse bets;
  • (b) preparing and issuing lists of approximate odds;
  • (c) distributing cards, rolling dice or spinning a roulette wheel;
  • (d) explaining and interpreting operating rules of a gambling establishment;
  • (e) announcing winning numbers, paying winners and collecting payments from losers.

Example occupations

Bookmaker · Croupier

Sources: ILO ISCO-08 — details: Credits

ESCO occupational vocabulary

Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.

  • casino gaming managerESCO 4212.4Same scope

    Casino gaming managers oversee the day-to-day operations of gaming facilities. They supervise personnel, monitor the gaming areas, oversee the security services, ensure that all gaming rules are followed, and monitor compliance with regulatory requirements, responsible for implementing the operational objectives of the business.

  • gambling managerESCO 1431.2.3Overlapping, not the same

    Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

France classification links (ROME)

AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.

ROME codeROME title (French)Relation
G1244Directeur / Directrice des jeuxOverlapping, not the sameprovisional
G1206Croupier / CroupièreRelated, not a matchprovisional
G1417Exploitant / Exploitante de casino de jeuxRelated, not a matchprovisional

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

Spain classification links (CNO-11)

AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.

CNO-11 codeCNO-11 title (Spanish)Relation
4443Empleados de sala de juegos y afinesThis occupation is narrowerprovisional
1501Directores y gerentes de empresas de actividades recreativas, culturales y deportivasRelated, not a matchprovisional

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

Germany classification links (KldB)

AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.

KldB codeKldB title (German)Relation
94342Berufe im Bereich Glücks- und Wettspiel - fachlich ausgerichtete TätigkeitenRelated, not a match

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

Japan classification links (JSCO)

AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.

JSCO codeJSCO title (Japanese)Relation
407娯楽場等接客員This occupation is narrowerprovisional

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources