Concierges

Personal Care and Service Occupations
O*NET-SOC code
39-6012.00

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

  • Data source: BLSPublished: 2026-08

    Very high· relative

    LowFour relative bandsVery high

    Group-level value

    Scale, basis and source

    Four relative bands (Low / Moderate / High / Very high)

    831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band

    Source dataset (XLSX download)

  • Data source: AnthropicPublished: 2026-03

    0.188

    0.000Range of values carried here0.745
    Scale, basis and source

    Observed exposure index, 0–1 as published

    Mapped onto O*NET tasks

    Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value

    Source dataset (CSV download)

  • Data source: ILOPublished: 2025

    0.51

    0.09Range of values carried here0.70

    Group-level value

    Scale, basis and source

    Generative AI exposure index, 0–1 as published

    Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published

    Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Exposed tasks only

16 rated tasks · 12 tasks with β ≥ 0.5 (75.0%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

  • Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
  • All rated tasks are in the O*NET 31.0 task list.
Source
OpenAI "GPTs are GPTs" exposure rubric
Release
gh-main-0471612
License
MIT License, Copyright (c) 2024 OpenAI
Task (O*NET 20.1)Claude.aiRaw / share %
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

39-6012.00

0.0177100.0
Not observed on any surface — 14 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Make travel arrangements for sightseeing or other tours.
—0
Receive, store, or deliver luggage or mail.
—0
Perform office duties on a temporary basis when needed.
—0
Pick up and deliver items or run errands for guests.
—0
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
—0
Arrange for the replacement of items lost by travelers.
—0
Arrange for interpreters or translators when patrons require such services.
—0
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
—0
Provide directions to guests.
—0
Provide business services for guests, such as sending or receiving faxes or shipping packages.
—0
Plan special events, parties, or meetings, which may include booking musicians or celebrities.
—0
Arrange childcare services for guests.
—0
Clean and tidy hotel lounge.
—0
Provide food and beverage services to guests.
—0

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

All O*NET 31.0 task statements (18)

All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.

Task (O*NET 31.0)Type
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.Core
Make travel arrangements for sightseeing or other tours.Core
Receive, store, or deliver luggage or mail.Core
Perform office duties on a temporary basis when needed.Core
Pick up and deliver items or run errands for guests.Core
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.Core
Arrange for the replacement of items lost by travelers.Core
Arrange for interpreters or translators when patrons require such services.Core
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.Core
Provide directions to guests.Core
Provide business services for guests, such as sending or receiving faxes or shipping packages.Core
Plan special events, parties, or meetings, which may include booking musicians or celebrities.Core
Arrange childcare services for guests.Core
Order flowers for guests.Core
Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.Core
Assist guests with special needs by providing equipment such as wheelchairs.Core
Clean and tidy hotel lounge.Supplemental
Provide food and beverage services to guests.Supplemental

Occupation information

Employment outlook (BLS)

Employment, 2025
50K
Projected employment, 2035
52K
Change (2025–35)
+2.6%
Median annual wage, 2025
$38,950
Typical education needed for entry
High school diploma or equivalent
lowest $30,890median wage across 825 detailed occupations, BLS EP 2025–35highest $559,030

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.

KSCO codeKSCO titleRelationStatus
36122데스크 안내원This occupation is narrowerconfirmed
44229그 외 숙박시설 서비스원Overlapping, not the sameconfirmed
94201아파트 경비원Related, not a matchconfirmed

Relation and status definitions(kr-direct v1.1)

ILO occupational description

AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.

  • ISCO-08 4224Hotel Receptionists

The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.

Hotel receptionists welcome and register guests in hotels and other establishments that provide accommodation services. They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.

Tasks

  • (a) maintaining an inventory of rooms available for occupancy, reservations and room assignments;
  • (b) registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys;
  • (c) providing information regarding hotel services and services available in the community;
  • (d) providing information about availability of accommodation and making room reservations;
  • (e) responding to guests’ requests for housekeeping and maintenance services as well as complaints;
  • (f) contacting housekeeping or maintenance services when guests report problems;
  • (g) compiling and checking guest accounts for charges using computerized or manual systems;
  • (h) receiving and forwarding messages in person or using telephone or telephone switchboard;
  • (i) reviewing statements of charges to departing guests and receiving payment.

Example occupations

Hotel front desk clerk · Hotel receptionist

Sources: ILO ISCO-08 — details: Credits

ESCO occupational vocabulary

Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.

  • hotel conciergeESCO 4229.1This occupation is broader

    Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

France classification links (ROME)

AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.

ROME codeROME title (French)Relation
G1701Concierge d'hôtelSame scopeprovisional
G1705Chef / Cheffe concierge d'hôtelThis occupation is broaderprovisional
K2501Gardien / Gardienne d'immeubleRelated, not a match

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

Spain classification links (CNO-11)

AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.

CNO-11 codeCNO-11 title (Spanish)Relation
4422Recepcionistas de hotelesRelated, not a match
5833Conserjes de edificiosRelated, not a match

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

Germany classification links (KldB)

AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.

KldB codeKldB title (German)Relation
63222Berufe im Hotelservice - fachlich ausgerichtete TätigkeitenThis occupation is narrower
63221Berufe im Hotelservice - Helfer-/AnlerntätigkeitenRelated, not a match

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

Japan classification links (JSCO)

AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.

JSCO codeJSCO title (Japanese)Relation
404身の回り世話従事者This occupation is narrower
254受付・案内事務員Related, not a match

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources