Receptionists and Information Clerks
Office and Administrative Support Occupations- O*NET-SOC code
- 43-4171.00
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.434
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.57–0.58· 3 ISCO-08 groups
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
ILO value for each linked ISCO-08 group
- ISCO-08 4222Contact Centre Information Clerks0.58
- ISCO-08 4225Inquiry Clerks0.57
- ISCO-08 4226Receptionists (general)0.57
Task-level exposure
Exposed tasks only19 rated tasks · 16 tasks with β ≥ 0.5 (84.2%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- 1 rated task is not in the O*NET 31.0 task list; its score is kept as published for O*NET 27.2.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 20.1) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Process and prepare memos, correspondence, travel vouchers, or other documents.43-4171.00 | 0.037550.2 | 0.00898.8 |
Analyze data to determine answers to questions from customers or members of the public.43-4171.00 | 0.016722.4 | 0.053152.3 |
Schedule appointments and maintain and update appointment calendars.43-4171.00 | 0.00567.5 | 0.016216.0 |
Schedule space or equipment for special programs and prepare lists of participants.43-4171.00 | 0.00415.5 | —0 |
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.43-4171.00 | 0.00405.4 | —0 |
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.43-4171.00 | 0.00364.8 | —0 |
Hear and resolve complaints from customers or the public.43-4171.00 | 0.00324.3 | 0.00313.1 |
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. | —0 | 0.012912.7 |
Transmit information or documents to customers, using computer, mail, or facsimile machine. | —0 | 0.00737.2 |
| Not observed on any surface — 10 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Receive payment and record receipts for services. | —0 | —0 |
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. | —0 | —0 |
File and maintain records. | —0 | —0 |
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. | —0 | —0 |
Collect, sort, distribute, or prepare mail, messages, or courier deliveries. | —0 | —0 |
Keep a current record of staff members' whereabouts and availability. | —0 | —0 |
Take orders for merchandise or materials and send them to the proper departments to be filled. | —0 | —0 |
Enroll individuals to participate in programs and notify them of their acceptance. | —0 | —0 |
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park. | —0 | —0 |
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.O*NET Task ID 746 | 1.0 |
Analyze data to determine answers to questions from customers or members of the public.O*NET Task ID 752 | 1.0 |
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.O*NET Task ID 756 | 1.0 |
Process and prepare memos, correspondence, travel vouchers, or other documents.O*NET Task ID 758 | 1.0 |
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.O*NET Task ID 744 | 0.5 |
Receive payment and record receipts for services.O*NET Task ID 745 | 0.5 |
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.O*NET Task ID 747 | 0.5 |
Hear and resolve complaints from customers or the public.O*NET Task ID 748 | 0.5 |
File and maintain records.O*NET Task ID 749 | 0.5 |
Transmit information or documents to customers, using computer, mail, or facsimile machine.O*NET Task ID 750 | 0.5 |
Schedule appointments and maintain and update appointment calendars.O*NET Task ID 751 | 0.5 |
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.O*NET Task ID 753 | 0.5 |
Keep a current record of staff members' whereabouts and availability.O*NET Task ID 754 | 0.5 |
Take orders for merchandise or materials and send them to the proper departments to be filled.O*NET Task ID 757 | 0.5 |
Schedule space or equipment for special programs and prepare lists of participants.O*NET Task ID 759 | 0.5 |
Enroll individuals to participate in programs and notify them of their acceptance.O*NET Task ID 760 | 0.5 |
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.O*NET Task ID 755 | 0.0 |
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.O*NET Task ID 761 | 0.0 |
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.O*NET Task ID 762 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (18)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. | Core |
| Receive payment and record receipts for services. | Core |
| Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. | Core |
| Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. | Core |
| Hear and resolve complaints from customers or the public. | Core |
| File and maintain records. | Core |
| Transmit information or documents to customers, using computer, mail, or facsimile machine. | Core |
| Schedule appointments and maintain and update appointment calendars. | Core |
| Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. | Core |
| Collect, sort, distribute, or prepare mail, messages, or courier deliveries. | Core |
| Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. | Core |
| Analyze data to determine answers to questions from customers or members of the public. | Supplemental |
| Keep a current record of staff members' whereabouts and availability. | Supplemental |
| Calculate and quote rates for tours, stocks, insurance policies, or other products or services. | Supplemental |
| Take orders for merchandise or materials and send them to the proper departments to be filled. | Supplemental |
| Process and prepare memos, correspondence, travel vouchers, or other documents. | Supplemental |
| Schedule space or equipment for special programs and prepare lists of participants. | Supplemental |
| Enroll individuals to participate in programs and notify them of their acceptance. | Supplemental |
0.22/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
Robot environment tiers (E0–E3)
E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site
Only tasks classified as physical are listed; other tasks have no tier in the source.
| Task (O*NET 29.3) | Robot environment tier |
|---|---|
| Receive payment and record receipts for services. | E2 structured facilities |
| File and maintain records. | E1 purpose-built robot settings |
| Collect, sort, distribute, or prepare mail, messages, or courier deliveries. | E1 purpose-built robot settings |
| Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. | E2 structured facilities |
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 948K
- Projected employment, 2035
- 932K
- Change (2025–35)
- -1.7%
- Median annual wage, 2025
- $38,010
- Typical education needed for entry
- High school diploma or equivalent
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 36122 | 데스크 안내원 | Same scope | confirmed |
| 36129 | 그 외 안내‧접수원 및 전화교환원 | This occupation is broader | confirmed |
| 36123 | 방송 안내원 | Overlapping, not the same | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 4222Contact Centre Information Clerks
- ISCO-08 4225Inquiry Clerks
- ISCO-08 4226Receptionists (general)
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- customer contact centre information clerkESCO 4222.1This occupation is broader
Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.
- front line medical receptionistESCO 4226.2.1This occupation is broader
Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
- hospitality establishment receptionistESCO 4224.1This occupation is broader
Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
- receptionistESCO 4226.2This occupation is broader
Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
- veterinary receptionistESCO 4226.2.2This occupation is broader
Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal related products, in accordance with national legislation.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| M1601 | Chargé / Chargée d'accueil | Same scopeprovisional |
| G1101 | Agent / Agente d'accueil touristique | This occupation is broaderprovisional |
| G1703 | Réceptionniste | Related, not a matchprovisional |
| M1609 | Secrétaire médical / Secrétaire médicale | Related, not a matchprovisional |
| M1616 | Auxiliaire de gestion des écoles de conduite | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 4411 | Empleados de información al usuario | This occupation is broaderprovisional |
| 4412 | Recepcionistas (excepto de hoteles) | This occupation is broaderprovisional |
| 5824 | Azafatos de tierra | Related, not a matchprovisional |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 71452 | Berufe in der Auskunft und Kundeninformation - fachlich ausgerichtete Tätigkeiten | This occupation is broader |
| 71401 | Büro- und Sekretariatskräfte (ohne Spezialisierung) - Helfer-/Anlerntätigkeiten | Overlapping, not the sameprovisional |
| 73222 | Verwaltende Berufe im Sozial- und Gesundheitswesen - fachlich ausgerichtete Tätigkeiten | Related, not a match |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 254 | 受付・案内事務員 | Same scopeprovisional |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Recent Changes Related to This Occupation
Summaries and relation labels are AI Changing Work's own; check any figures against the linked source.
Directly related ILO confirms receptionists among occupations driving gender AI gap; 88% of countries analyzed show women face higher generative AI risks than men
[Source: ILO: Gen AI, Occupational Segregation and Gender Equality (Mar 2026)]Related ILO: business administration and clerical support nearly twice as likely to be exposed to GenAI.
[Source: ILO Research Brief, March 2026]Directly related Brookings study identifies 965,000 receptionists among workers with high AI exposure and low adaptive capacity. Vulnerability concentrated in smaller cities with shallow labor markets.
[Source: Brookings Institution — Measuring US workers capacity to adapt (2026-01)]
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources