Reservation and Transportation Ticket Agents and Travel Clerks

Office and Administrative Support Occupations

O*NET-SOC code: 43-4181.00

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery high
Group-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
Source dataset (XLSX download)
Data source: AnthropicPublished: 2026-03
0.247
0.000Range of values carried here0.745
Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
Source dataset (CSV download)
Data source: ILOPublished: 2025
0.56
0.09Range of values carried here0.70
Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Exposed tasks only

21 rated tasks · 17 tasks with β ≥ 0.5 (81.0%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
2 rated tasks are not in the O*NET 31.0 task list; their scores are kept as published for O*NET 27.2.

Source: OpenAI "GPTs are GPTs" exposure rubric
Release: gh-main-0471612
License: MIT License, Copyright (c) 2024 OpenAI

Task (O*NET 20.1)	Claude.aiRaw / share %
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. 43-4181.00	0.046540.1
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. 43-4181.00	0.046440.0
Confer with customers to determine their service requirements and travel preferences. 43-4181.00	0.013211.4
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. 43-4181.00	0.00484.2
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. 43-4181.00	0.00272.3
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements. 43-4181.00	0.00252.1
Not observed on any surface — 15 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.	—0
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.	—0
Maintain computerized inventories of available passenger space and provide information on space reserved or available.	—0
Examine passenger documentation to determine destinations and to assign boarding passes.	—0
Provide boarding or disembarking assistance to passengers needing special assistance.	—0
Check baggage and cargo and direct passengers to designated locations for loading.	—0
Announce arrival and departure information, using public address systems.	—0
Trace lost, delayed, or misdirected baggage for customers.	—0
Keep information facilities clean during operation.	—0
Prepare customer invoices and accept payment.	—0
Promote particular destinations, tour packages, and other travel services.	—0
Provide clients with assistance in preparing required travel documents and forms.	—0
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.	—0
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.	—0
Open or close information facilities.	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)	βE1 + 0.5 × E2
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies. O*NET Task ID 9752	1.0
Announce arrival and departure information, using public address systems. O*NET Task ID 9761	1.0
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. O*NET Task ID 9749	0.5
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. O*NET Task ID 9750	0.5
Prepare customer invoices and accept payment. O*NET Task ID 9751	0.5
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries. O*NET Task ID 9753	0.5
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. O*NET Task ID 9754	0.5
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements. O*NET Task ID 9755	0.5
Maintain computerized inventories of available passenger space and provide information on space reserved or available. O*NET Task ID 9756	0.5
Confer with customers to determine their service requirements and travel preferences. O*NET Task ID 9757	0.5
Examine passenger documentation to determine destinations and to assign boarding passes. O*NET Task ID 9758	0.5
Trace lost, delayed, or misdirected baggage for customers. O*NET Task ID 9762	0.5
Promote particular destinations, tour packages, and other travel services. O*NET Task ID 9763	0.5
Provide clients with assistance in preparing required travel documents and forms. O*NET Task ID 9764	0.5
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps. O*NET Task ID 9766	0.5
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. O*NET Task ID 9767	0.5
Contact motel, hotel, resort, and travel operators to obtain current advertising literature. O*NET Task ID 9768	0.5
Show 7 more tasks ▾Show less ▴
Provide boarding or disembarking assistance to passengers needing special assistance. O*NET Task ID 9759	0.0
Check baggage and cargo and direct passengers to designated locations for loading. O*NET Task ID 9760	0.0
Keep information facilities clean during operation. O*NET Task ID 20436	0.0
Open or close information facilities. O*NET Task ID 20437	0.0

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

All O*NET 31.0 task statements (19)

All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.

Task (O*NET 31.0)	Type
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.	Core
Prepare customer invoices and accept payment.	Core
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.	Core
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.	Core
Confer with customers to determine their service requirements and travel preferences.	Core
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.	Core
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.	Supplemental
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.	Supplemental
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.	Supplemental
Maintain computerized inventories of available passenger space and provide information on space reserved or available.	Supplemental
Examine passenger documentation to determine destinations and to assign boarding passes.	Supplemental
Provide boarding or disembarking assistance to passengers needing special assistance.	Supplemental
Announce arrival and departure information, using public address systems.	Supplemental
Promote particular destinations, tour packages, and other travel services.	Supplemental
Provide clients with assistance in preparing required travel documents and forms.	Supplemental
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.	Supplemental
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.	Supplemental
Keep information facilities clean during operation.	Supplemental
Open or close information facilities.	Supplemental

Anthropic, "What work can robots do?"2026-09

0.23/ 3· Robot exposure index

0 none3 unstructured settings

Scale, basis and source

Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time

Physical tasks among this occupation's O*NET 29.3 tasks

Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.

Source dataset

The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.

Tier of each physical task

Robot environment tiers (E0–E3)

E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site

Only tasks classified as physical are listed; other tasks have no tier in the source.

Task (O*NET 29.3)	Robot environment tier
Provide boarding or disembarking assistance to passengers needing special assistance.	E0 none
Check baggage and cargo and direct passengers to designated locations for loading.	E2 structured facilities
Keep information facilities clean during operation.	E1 purpose-built robot settings
Open or close information facilities.	E1 purpose-built robot settings

Employment outlook (BLS)

Employment, 2025: 120K
Projected employment, 2035: 123K
Change (2025–35): +2.5%
Median annual wage, 2025: $44,390
Typical education needed for entry: High school diploma or equivalent

lowest $30,890median wage across 825 detailed occupations, BLS EP 2025–35highest $559,030

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.

KSCO code	KSCO title	Relation	Status
36110	여행 사무원	This occupation is broader	confirmed
52131	항공권 판매원	This occupation is broader	confirmed
52132	승차권 판매원	This occupation is broader	confirmed

Relation and status definitions(kr-direct v1.1)

ILO occupational description

AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.

ISCO-08 4221Travel Consultants and Clerks

The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.

Travel consultants and clerks provide information about travel destinations, arrange travel itineraries, obtain travel and accommodation reservations and register passengers at check-in and departure.

Tasks

(a) obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customer’s requirements and advising them on travel arrangements;
(b) providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures;
(c) preparing itineraries;
(d) making and confirming reservations for travel, tours and accommodation;
(e) issuing tickets, boarding passes and vouchers;
(f) helping customers in obtaining necessary travel documents such as visas;
(g) verifying travel documentation and registering passengers and luggage at check-in and departure;
(h) preparing bills and receiving payments.

Example occupations

Airline ticket agent · Check-in attendant · Ticket issuing clerk (travel) · Tourism information clerk · Travel agency clerk · Travel consultant · Travel desk clerk

Sources: ILO ISCO-08 — details: Credits

ESCO occupational vocabulary

Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.

ticket sales agentESCO 4221.2Same scope
Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.
travel consultantESCO 4221.7This occupation is narrower
Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
ticket issuing clerkESCO 5230.3This occupation is broader
Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

France classification links (ROME)

AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.

ROME code	ROME title (French)	Relation
G1306	Billettiste voyages	This occupation is broaderprovisional
N2201	Agent / Agente d'Escale Commerciale aéroportuaire (AEC)	Overlapping, not the sameprovisional
G1101	Agent / Agente d'accueil touristique	Related, not a matchprovisional
G1303	Conseiller / Conseillère en voyages	Related, not a matchprovisional

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

Spain classification links (CNO-11)

AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.

CNO-11 code	CNO-11 title (Spanish)	Relation
4421	Empleados de agencias de viajes	Overlapping, not the same
5824	Azafatos de tierra	Overlapping, not the sameprovisional
5500	Cajeros y taquilleros (excepto bancos)	Related, not a match

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

Germany classification links (KldB)

AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.

KldB code	KldB title (German)	Relation
51422	Servicefachkräfte im Luftverkehr - fachlich ausgerichtete Tätigkeiten	Overlapping, not the same
63112	Tourismuskaufleute - fachlich ausgerichtete Tätigkeiten	Overlapping, not the same
51412	Servicefachkräfte im Straßen- und Schienenverkehr - fachlich ausgerichtete Tätigkeiten	Related, not a match

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

Japan classification links (JSCO)

AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.

JSCO code	JSCO title (Japanese)	Relation
301	旅客・貨物係事務員	Overlapping, not the sameprovisional
281	営業・販売事務員	Related, not a matchprovisional
289	その他の営業・販売事務従事者	Related, not a matchprovisional

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources