Dispatchers, Except Police, Fire, and Ambulance

Office and Administrative Support Occupations
O*NET-SOC code
43-5032.00

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

  • Data source: BLSPublished: 2026-08

    Very high· relative

    LowFour relative bandsVery high

    Group-level value

    Scale, basis and source

    Four relative bands (Low / Moderate / High / Very high)

    831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band

    Source dataset (XLSX download)

  • Data source: AnthropicPublished: 2026-03

    0.226

    0.000Range of values carried here0.745
    Scale, basis and source

    Observed exposure index, 0–1 as published

    Mapped onto O*NET tasks

    Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value

    Source dataset (CSV download)

  • Data source: ILOPublished: 2025

    0.50

    0.09Range of values carried here0.70

    Group-level value

    Scale, basis and source

    Generative AI exposure index, 0–1 as published

    Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published

    Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

13 rated tasks · 13 tasks with β ≥ 0.5 (100.0%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

  • Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
  • 1 rated task is not in the O*NET 31.0 task list; its score is kept as published for O*NET 27.2.
Source
OpenAI "GPTs are GPTs" exposure rubric
Release
gh-main-0471612
License
MIT License, Copyright (c) 2024 OpenAI

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)βE1 + 0.5 × E2
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

O*NET Task ID 2725

1.0
Receive or prepare work orders.

O*NET Task ID 2728

1.0
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

O*NET Task ID 2731

1.0
Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.

O*NET Task ID 2732

1.0
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

O*NET Task ID 2723

0.5
Arrange for necessary repairs to restore service and schedules.

O*NET Task ID 2724

0.5
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

O*NET Task ID 2726

0.5
Prepare daily work and run schedules.

O*NET Task ID 2727

0.5
Oversee all communications within specifically assigned territories.

O*NET Task ID 2729

0.5
Monitor personnel or equipment locations and utilization to coordinate service and schedules.

O*NET Task ID 2730

0.5
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

O*NET Task ID 2733

0.5
Ensure timely and efficient movement of trains, according to train orders and schedules.

O*NET Task ID 2734

0.5
Order supplies or equipment and issue them to personnel.

O*NET Task ID 2735

0.5

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Eloundou et al. (2023): see full notices on the Credits page

All O*NET 31.0 task statements (12)

All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.

Task (O*NET 31.0)Type
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.Core
Arrange for necessary repairs to restore service and schedules.Core
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.Core
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.Core
Prepare daily work and run schedules.Core
Receive or prepare work orders.Core
Monitor personnel or equipment locations and utilization to coordinate service and schedules.Core
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.Core
Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.Core
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.Core
Oversee all communications within specifically assigned territories.Supplemental
Order supplies or equipment and issue them to personnel.Supplemental

Occupation information

Employment outlook (BLS)

Employment, 2025
204K
Projected employment, 2035
202K
Change (2025–35)
-0.7%
Median annual wage, 2025
$50,340
Typical education needed for entry
High school diploma or equivalent
lowest $30,890median wage across 825 detailed occupations, BLS EP 2025–35highest $559,030

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.

KSCO codeKSCO titleRelationStatus
23833철도교통 관제사Overlapping, not the sameconfirmed
32211도로운송 사무원Overlapping, not the sameconfirmed
32212철도운송 사무원Overlapping, not the sameconfirmed
32290그 외 운송 및 무역 사무원Related, not a matchreviewed

Relation and status definitions(kr-direct v1.1)

ILO occupational description

AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.

  • ISCO-08 4323Transport Clerks

The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.

Transport clerks keep records of operational aspects and coordinate the timing of train, road and air passenger and freight transport, and prepare reports for management.

Tasks

  • (a) keeping records of operational aspects and coordinating the timing of passenger and freight transport;
  • (b) directing train routings within a division or zone of a railway system and keeping related records;
  • (c) directing, controlling and keeping records of freight handling at a railway yard;
  • (d) coordinating and keeping records of operational activities concerning road transport, such as allocation and scheduling of vehicles and drivers, loading and unloading of vehicles and storage of goods in transit;
  • (e) coordinating and keeping records of operational activities concerning air transport of passengers and freight, such as passenger lists and freight manifests;
  • (f) preparing reports for management.

Example occupations

Clerical controller (transport service) · Clerical dispatcher (transport service)

Sources: ILO ISCO-08 — details: Credits

ESCO occupational vocabulary

Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.

  • aircraft dispatcherESCO 4323.2This occupation is broader

    Aircraft dispatchers authorise, regulate, and control commercial airline flights according to governmental and company regulations. They expedite and ensure flight flow by preparing logs of flights, delays, cancellations, and changes in schedules or flight plans.

  • bus route supervisorESCO 4323.4This occupation is broader

    Bus route supervisors coordinate vehicle movements, routes and drivers, and may supervise loading, unloading, and checking of baggage or express shipped by bus.

  • distribution centre dispatcherESCO 9333.2This occupation is broader

    Distribution centre dispatchers ensure efficient shipping of manufactured goods. They stipulate routes and complete shipping documents.

  • freight transport dispatcherESCO 4323.6This occupation is broader

    Freight transport dispatchers receive and transmit reliable messages, track vehicles and equipment, and record other important information. They oversee the planning operations of dispatching by coordinating different modes of transport. Freight transport dispatchers structure routes or services and determine the appropriate mode of transport. They are also responsible for equipment and vehicle maintenance and workers dispatching. The freight transport dispatchers provide the legal and contractual documentation for the transporting parties.

  • ship pilot dispatcherESCO 4323.15This occupation is broader

    Ship pilot dispatchers coordinate ships entering or leaving port. They write orders showing name of ship, berth, tugboat company, and time of arrival or departure, and notify the maritime pilot of assignment. They obtain receipts of pilotage from the pilot upon return from ship. Ship pilot dispatchers also record charges on receipt, using tariff book as guide, compile reports of activities, such as number of ships piloted and charges made, and keep records of ships entering port, showing owner, name of ship, displacement tonnage, agent, and country of registration.

  • taxi controllerESCO 4323.17This occupation is broader

    Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.

  • train dispatcherESCO 8312.4This occupation is broader

    Train dispatchers ensure the safe and efficient dispatch of the train services. The safety of customers is their main priority. When carrying out train dispatch duties, they check the traffic signals and communicate promptly with train drivers and conductors that it is safe for the train to pull away.

  • vessel operations coordinatorESCO 4323.19This occupation is broader

    Vessel operations coordinators manage chartered vessels' transit and performance optimizing the schedulers but also assessing the capabilities and the risks for vessels according to the different types of cargo such as crude oil or other chemical cargos. They make sure all necesary certifications are according to the regulations and all employees have up-to-date passports and licenses. Vessel operations coordinators schedule and maintain records of vessels' maintenance. At the operational level they have contact with the customers, following up customer complains, identifying new opportunities and providing customers with solutions.

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

France classification links (ROME)

AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.

ROME codeROME title (French)Relation
N3205Assistant / Assistante d'exploitation du transport fluvialThis occupation is broader
N4203Agent / Agente d'exploitation en transport routier de marchandisesOverlapping, not the sameprovisional
N3206Assistant / Assistante d'exploitation de terminal portuaireRelated, not a match
N2211Planificateur régulateur vol / Planificatrice régulatrice volRelated, not a matchprovisional
N3210Assistant / Assistante d'exploitation transport maritimeRelated, not a matchprovisional
N4204Agent / Agente d'exploitation transport routier de personnesRelated, not a matchprovisional

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

Spain classification links (CNO-11)

AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.

CNO-11 codeCNO-11 title (Spanish)Relation
4123Empleados de logística y transporte de pasajeros y mercancíasThis occupation is narrower

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

Germany classification links (KldB)

AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.

KldB codeKldB title (German)Relation
51511Berufe in der Überwachung und Steuerung des Straßenverkehrsbetriebs - Helfer- und AnlerntätigkeitenThis occupation is broader
51512Berufe in der Überwachung und Steuerung des Straßenverkehrsbetriebs - fachlich ausgerichtete TätigkeitenThis occupation is broaderprovisional
51632Straßen- und Schienenverkehrskaufleute - fachlich ausgerichtete TätigkeitenOverlapping, not the sameprovisional
51633Straßen- und Schienenverkehrskaufleute - komplexe SpezialistentätigkeitenRelated, not a matchprovisional

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

Japan classification links (JSCO)

AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.

JSCO codeJSCO title (Japanese)Relation
302運行管理事務員This occupation is narrower

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources