Postal Service Clerks
Office and Administrative Support Occupations- O*NET-SOC code
- 43-5051.00
Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.
- Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.000
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.41–0.58· 2 ISCO-08 groups
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
ILO value for each linked ISCO-08 group
- ISCO-08 4211Bank Tellers and Related Clerks0.58
- ISCO-08 4412Mail Carriers and Sorting Clerks0.41
Task-level exposure
Exposed tasks only21 rated tasks · 11 tasks with β ≥ 0.5 (52.4%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- 2 rated tasks are not in the O*NET 31.0 task list; their scores are kept as published for O*NET 27.2.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Keep money drawers in order, and record and balance daily transactions.O*NET Task ID 11321 | 1.0 |
Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.O*NET Task ID 11327 | 1.0 |
Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.O*NET Task ID 11328 | 1.0 |
Register, certify, and insure letters and parcels.O*NET Task ID 11324 | 0.5 |
Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.O*NET Task ID 11325 | 0.5 |
Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.O*NET Task ID 11326 | 0.5 |
Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.O*NET Task ID 11329 | 0.5 |
Rent post office boxes to customers.O*NET Task ID 11332 | 0.5 |
Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.O*NET Task ID 11334 | 0.5 |
Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.O*NET Task ID 11335 | 0.5 |
Order retail items and other supplies for office use.O*NET Task ID 20905 | 0.5 |
Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.O*NET Task ID 11322 | 0.0 |
Obtain signatures from recipients of registered or special delivery mail.O*NET Task ID 11323 | 0.0 |
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.O*NET Task ID 11330 | 0.0 |
Cash money orders.O*NET Task ID 11331 | 0.0 |
Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.O*NET Task ID 11333 | 0.0 |
Receive letters and parcels, and place mail into bags.O*NET Task ID 11336 | 0.0 |
Feed mail into postage canceling devices or hand stamp mail to cancel postage.O*NET Task ID 11337 | 0.0 |
Transport mail from one work station to another.O*NET Task ID 11338 | 0.0 |
Set postage meters, and calibrate them to ensure correct operation.O*NET Task ID 11339 | 0.0 |
Post announcements or government information on public bulletin boards.O*NET Task ID 11340 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (19)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage. | Core |
| Obtain signatures from recipients of registered or special delivery mail. | Core |
| Check mail to ensure correct postage and that packages and letters are in proper condition for mailing. | Core |
| Answer questions regarding mail regulations and procedures, postage rates, and post office boxes. | Core |
| Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices. | Core |
| Transport mail from one work station to another. | Core |
| Keep money drawers in order, and record and balance daily transactions. | Supplemental |
| Register, certify, and insure letters and parcels. | Supplemental |
| Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders. | Supplemental |
| Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail. | Supplemental |
| Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies. | Supplemental |
| Cash money orders. | Supplemental |
| Rent post office boxes to customers. | Supplemental |
| Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation. | Supplemental |
| Provide customers with assistance in filing claims for mail theft, or lost or damaged mail. | Supplemental |
| Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation. | Supplemental |
| Receive letters and parcels, and place mail into bags. | Supplemental |
| Feed mail into postage canceling devices or hand stamp mail to cancel postage. | Supplemental |
| Order retail items and other supplies for office use. | Supplemental |
1.08/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
Robot environment tiers (E0–E3)
E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site
Only tasks classified as physical are listed; other tasks have no tier in the source.
| Task (O*NET 29.3) | Robot environment tier |
|---|---|
| Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage. | E1 purpose-built robot settings |
| Obtain signatures from recipients of registered or special delivery mail. | E2 structured facilities |
| Check mail to ensure correct postage and that packages and letters are in proper condition for mailing. | E1 purpose-built robot settings |
| Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices. | E1 purpose-built robot settings |
| Transport mail from one work station to another. | E2 structured facilities |
| Keep money drawers in order, and record and balance daily transactions. | E2 structured facilities |
| Register, certify, and insure letters and parcels. | E1 purpose-built robot settings |
| Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders. | E2 structured facilities |
| Cash money orders. | E2 structured facilities |
| Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation. | E1 purpose-built robot settings |
| Receive letters and parcels, and place mail into bags. | E1 purpose-built robot settings |
| Feed mail into postage canceling devices or hand stamp mail to cancel postage. | E1 purpose-built robot settings |
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 71K
- Projected employment, 2035
- 71K
- Change (2025–35)
- -0.3%
- Median annual wage, 2025
- $62,130
- Typical education needed for entry
- No formal educational credential
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 34010 | 출납 창구 사무원 | This occupation is narrower | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 4211Bank Tellers and Related Clerks
- ISCO-08 4412Mail Carriers and Sorting Clerks
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- post office counter clerkESCO 4211.2Same scope
Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| C1211 | Guichetier vendeur / Guichetière vendeuse | Related, not a matchprovisional |
| M1603 | Facteur / Factrice | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 4446 | Empleados de mostrador de correos | Same scopeprovisional |
| 4221 | Empleados de servicios de correos (excepto empleados de mostrador) | Related, not a matchprovisional |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 51662 | Kurier-, Express- und Postdienstleistungskaufleute - fachlich ausgerichtete Tätigkeiten | This occupation is narrower |
| 51322 | Berufe für Post- und Zustelldienste - fachlich ausgerichtete Tätigkeiten | Related, not a match |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 303 | 郵便事務員 | This occupation is narrowerprovisional |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources