Medical Secretaries and Administrative Assistants

Office and Administrative Support Occupations

O*NET-SOC code: 43-6013.00

Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery high
Group-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
Source dataset (XLSX download)
Data source: AnthropicPublished: 2026-03
0.362
0.000Range of values carried here0.745
Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
Source dataset (CSV download)
Data source: ILOPublished: 2025
0.53
0.09Range of values carried here0.70
Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Exposed tasks only

16 rated tasks · 16 tasks with β ≥ 0.5 (100.0%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
1 rated task is not in the O*NET 31.0 task list; its score is kept as published for O*NET 27.2.

Source: OpenAI "GPTs are GPTs" exposure rubric
Release: gh-main-0471612
License: MIT License, Copyright (c) 2024 OpenAI

Tasks of O*NET-SOC 2010 occupation 43-6013.00 Medical Secretaries, linked to this occupation by the O*NET-SOC 2010 to 2019 crosswalk

Task (O*NET 20.1)	Claude.aiRaw / share %	APIRaw / share %
Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. 43-6013.00	0.017251.0	0.00197.1
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. 43-6013.00	0.007522.3	0.005219.4
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. 43-6013.00	0.004613.6	—0
Complete insurance or other claim forms. 43-6013.00	0.00236.8	—0
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. 43-6013.00	0.00216.2	0.00186.7
Answer telephones and direct calls to appropriate staff.	—0	0.014554.1
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.	—0	0.003412.7
Not observed on any surface — 9 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Receive and route messages or documents, such as laboratory results, to appropriate staff.	—0	—0
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.	—0	—0
Maintain medical records, technical library, or correspondence files.	—0	—0
Transmit correspondence or medical records by mail, e-mail, or fax.	—0	—0
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.	—0	—0
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.	—0	—0
Arrange hospital admissions for patients.	—0	—0
Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.	—0	—0
Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.	—0	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)	βE1 + 0.5 × E2
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. O*NET Task ID 776	1.0
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. O*NET Task ID 782	1.0
Transmit correspondence or medical records by mail, e-mail, or fax. O*NET Task ID 783	1.0
Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records. O*NET Task ID 786	1.0
Complete insurance or other claim forms. O*NET Task ID 788	1.0
Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. O*NET Task ID 789	1.0
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. O*NET Task ID 775	0.5
Answer telephones and direct calls to appropriate staff. O*NET Task ID 777	0.5
Receive and route messages or documents, such as laboratory results, to appropriate staff. O*NET Task ID 778	0.5
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. O*NET Task ID 779	0.5
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. O*NET Task ID 780	0.5
Maintain medical records, technical library, or correspondence files. O*NET Task ID 781	0.5
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. O*NET Task ID 784	0.5
Arrange hospital admissions for patients. O*NET Task ID 785	0.5
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. O*NET Task ID 787	0.5
Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders. O*NET Task ID 20438	0.5
Show 6 more tasks ▾Show less ▴

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

All O*NET 31.0 task statements (15)

All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.

Task (O*NET 31.0)	Type
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.	Core
Answer telephones and direct calls to appropriate staff.	Core
Receive and route messages or documents, such as laboratory results, to appropriate staff.	Core
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.	Core
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.	Core
Maintain medical records, technical library, or correspondence files.	Core
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.	Core
Transmit correspondence or medical records by mail, e-mail, or fax.	Core
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.	Core
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.	Core
Complete insurance or other claim forms.	Core
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.	Supplemental
Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.	Supplemental
Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.	Supplemental
Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.	Supplemental

Anthropic, "What work can robots do?"2026-09

0.04/ 3· Robot exposure index

0 none3 unstructured settings

Scale, basis and source

Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time

Physical tasks among this occupation's O*NET 29.3 tasks

Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.

Source dataset

The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.

Tier of each physical task

Robot environment tiers (E0–E3)

E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site

Only tasks classified as physical are listed; other tasks have no tier in the source.

Task (O*NET 29.3)	Robot environment tier
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.	E1 purpose-built robot settings

Employment outlook (BLS)

Employment, 2025: 979K
Projected employment, 2035: 1.0M
Change (2025–35): +4.8%
Median annual wage, 2025: $45,930
Typical education needed for entry: High school diploma or equivalent

lowest $30,890median wage across 825 detailed occupations, BLS EP 2025–35highest $559,030

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.

KSCO code	KSCO title	Relation	Status
36121	예약 및 접수 사무원	Overlapping, not the same	confirmed

Relation and status definitions(kr-direct v1.1)

ILO occupational description

AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.

ISCO-08 3344Medical Secretaries

The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.

Medical secretaries, using specialized knowledge of medical terminology and health care delivery procedures, assist health professionals and other workers by performing a variety of communication, documentation, administrative and internal coordination functions, to support health workers in medical facilities and other health-care related organizations.

Tasks

(a) scheduling and confirming medical appointments and communicating messages for medical staff; and patients;
(b) compiling, recording and reviewing medical charts, reports, documents and correspondence;
(c) interviewing patients to complete forms, documents and case histories;
(d) completing insurance and other claims forms;
(e) maintaining medical files and records and technical library;
(f) preparing financial statements and billing procedures;
(g) assisting in the preparation of budgets, drafting of contracts and purchasing or acquisition orders;
(h) supervising the work of office support workers and other office staff.

Example occupations

Dental secretary · Hospital ward secretary · Medical insurance billing secretary · Medical laboratory secretary · Medical office administrative assistant · Medical practice manager · Medical secretary · Medical stenographer · Medical transcriptionist · Pathology secretary · Patient care secretary

Sources: ILO ISCO-08 — details: Credits

ESCO occupational vocabulary

Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.

medical administrative assistantESCO 3344.2Same scope
Medical administrative assistants work very closely with health professionals. They provide office support such as correspondence, fixing appointments and answering queries of patients.
chiropractic assistantESCO 3344.1This occupation is broader
Chiropractic assistants perform routine and administrative tasks to support patient care and work under the sole direction and supervision of a Chiropractor or Specialized Chiropractor. They may interview patients, keep records of the case history, assist Chiropractors or Specialized Chiropractors in providing patients examination and perform administrative tasks. Chiropractic assistants work within defined contexts using agreed protocols and procedures.
front line medical receptionistESCO 4226.2.1This occupation is broader
Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
medical transcriptionistESCO 3344.4This occupation is broader
Medical transcriptionists interpret dictated information from the doctor or other healthcare professionals and convert it into documents. They create, format and edit medical records for patients based on the provided data and take care to apply punctuation and grammar rules.
medical records clerkESCO 3252.1Overlapping, not the same
Medical records clerks organise, keep up-to-date and archive patients` records for medical staff availability. They transfer medical information from a patient’s paper records to an electronic template.
secretaryESCO 4120.1Overlapping, not the same
Secretaries perform a variety of administrative tasks to help keep an organisation run smoothly. They answer telephone calls, draft and send e-mails, maintain diaries, arrange appointments, take messages, file documents, organise and service meetings, and manage databases.

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

France classification links (ROME)

AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.

ROME code	ROME title (French)	Relation
M1609	Secrétaire médical / Secrétaire médicale	Same scopeprovisional
M1613	Télésecrétaire	Related, not a matchprovisional

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

Spain classification links (CNO-11)

AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.

CNO-11 code	CNO-11 title (Spanish)	Relation
3614	Secretarios de centros médicos o clínicas	Same scopeprovisional
4412	Recepcionistas (excepto de hoteles)	Related, not a matchprovisional

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

Germany classification links (KldB)

AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.

KldB code	KldB title (German)	Relation
73222	Verwaltende Berufe im Sozial- und Gesundheitswesen - fachlich ausgerichtete Tätigkeiten	This occupation is narrower
81102	Medizinische Fachangestellte (ohne Spezialisierung) - fachlich ausgerichtete Tätigkeiten	Related, not a match
73223	Verwaltende Berufe im Sozial- und Gesundheitswesen - komplexe Spezialistentätigkeiten	Related, not a matchprovisional

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

Japan classification links (JSCO)

AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.

JSCO code	JSCO title (Japanese)	Relation
259	その他の一般事務従事者	This occupation is narrower

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

Recent Changes Related to This Occupation

Summaries and relation labels are AI Changing Work's own; check any figures against the linked source.

Directly relatedJan 2026: Brookings study identifies 831,000 medical secretaries among workers with high AI exposure and low adaptive capacity. Skills in this role have low transferability to growing occupations.
[Source: Brookings Institution — Measuring US workers capacity to adapt (2026-01)]

Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources