Appointment Schedulers
Office & Administrative SupportAI exposure
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.434
0.000Range of values carried here0.745Scale, basis and source
- Data source: ILOPublished: 2025
0.57
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
ISCO-08 unit group — every occupation sharing the code gets this value
Computed by this site, not published by the ILO: of the 1,012 occupations this site links to the ILO dataset, 7% score at or above this value.
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Exposed tasks only| Task | Claude.aiRaw / share % |
|---|---|
Analyze data to determine answers to questions from customers or members of the public.43-4171 | 0.072245.5 |
Transmit information or documents to customers, using computer, mail, or facsimile machine.43-4171 | 0.033821.3 |
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.43-4171 | 0.022113.9 |
Schedule appointments and maintain and update appointment calendars.43-4171 | 0.00714.5 |
Process and prepare memos, correspondence, travel vouchers, or other documents.43-4171 | 0.00674.2 |
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.43-4171 | 0.00613.8 |
Hear and resolve complaints from customers or the public.43-4171 | 0.00543.4 |
Schedule space or equipment for special programs and prepare lists of participants.43-4171 | 0.00291.8 |
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.43-4171 | 0.00261.6 |
| Not observed on any surface — 10 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | |
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. | —0 |
Receive payment and record receipts for services. | —0 |
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. | —0 |
File and maintain records. | —0 |
Collect, sort, distribute, or prepare mail, messages, or courier deliveries. | —0 |
Keep a current record of staff members' whereabouts and availability. | —0 |
Take orders for merchandise or materials and send them to the proper departments to be filled. | —0 |
Enroll individuals to participate in programs and notify them of their acceptance. | —0 |
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park. | —0 |
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.O*NET Task ID 746 | 1.0 |
Analyze data to determine answers to questions from customers or members of the public.O*NET Task ID 752 | 1.0 |
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.O*NET Task ID 756 | 1.0 |
Process and prepare memos, correspondence, travel vouchers, or other documents.O*NET Task ID 758 | 1.0 |
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.O*NET Task ID 744 | 0.5 |
Receive payment and record receipts for services.O*NET Task ID 745 | 0.5 |
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.O*NET Task ID 747 | 0.5 |
Hear and resolve complaints from customers or the public.O*NET Task ID 748 | 0.5 |
File and maintain records.O*NET Task ID 749 | 0.5 |
Transmit information or documents to customers, using computer, mail, or facsimile machine.O*NET Task ID 750 | 0.5 |
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.O*NET Task ID 755 | 0.0 |
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.O*NET Task ID 761 | 0.0 |
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.O*NET Task ID 762 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
Occupation information
Recent Changes Related to This Occupation
Mar 2026: ILO confirms receptionists among occupations driving gender AI gap; 88% of countries analyzed show women face higher generative AI risks than men
[Source: ILO: Gen AI, Occupational Segregation and Gender Equality (Mar 2026)]Mar 2026: ILO: business administration and clerical support nearly twice as likely to be exposed to GenAI.
[Source: ILO Research Brief, March 2026]Jan 2026: Brookings study identifies 965,000 receptionists among workers with high AI exposure and low adaptive capacity. Vulnerability concentrated in smaller cities with shallow labor markets.
[Source: Brookings Institution — Measuring US workers capacity to adapt (2026-01)]These summaries were written by AI Changing Work from the source linked with each one, and any figures in them are given as AI Changing Work summarised them; they can differ from the source's own wording and from figures shown elsewhere on this page, so check the source before relying on them. AI Changing Work matched this page's occupation to an O*NET occupation and chose, by its own judgment, case by case, which summaries relate to that O*NET occupation; a summary appearing here does not mean that its source names this occupation.