Collections Analysts

Business & Financial Operations

AI exposure

  • Data source: BLSPublished: 2026-08

    Very high· relative

    LowFour relative bandsVery high

    Group-level value

    Scale, basis and source

    Four relative bands (Low / Moderate / High / Very high)

    831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band

    Source dataset (XLSX download)

  • Data source: AnthropicPublished: 2026-03

    0.234

    0.000Range of values carried here0.745
    Scale, basis and source

    Observed exposure index, 0–1 as published

    Mapped onto O*NET tasks

    Source dataset

  • Data source: ILOPublished: 2025

    0.60

    0.09Range of values carried here0.70

    Group-level value

    Scale, basis and source

    Generative AI exposure index, 0–1 as published

    ISCO-08 unit group — every occupation sharing the code gets this value

    Computed by this site, not published by the ILO: of the 1,012 occupations this site links to the ILO dataset, 4% score at or above this value.

    Source dataset

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Exposed tasks only
TaskClaude.aiRaw / share %
Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.

13-2071

0.234339.3
Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.

13-2071

0.072612.2
Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.

13-2071

0.03976.7
Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.

13-2071

0.03776.3
Explain services or policies to clients, such as debt management program rules, the advantages and disadvantages of using services, or creditor concession policies.

13-2071

0.03756.3
Teach courses or seminars on topics such as budgeting, managing personal finances, or financial literacy.

13-2071

0.03175.3
Prepare written documents to establish contracts with or communicate financial recommendations to clients.

13-2071

0.03155.3
Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.

13-2071

0.02384.0
Recommend educational materials or resources to clients on matters such as financial planning, budgeting, or credit.

13-2071

0.01863.1
Assist in selection of financial award candidates using electronic databases to certify loan eligibility.

13-2071

0.01041.7
Not observed on any surface — 26 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Calculate clients' available monthly income to meet debt obligations.
—0
Interview clients by telephone or in person to gather financial information.
—0
Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.
—0
Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
—0
Refer clients to social service or community resources for needs beyond those of credit or debt counseling.
—0
Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
—0
Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.
—0
Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.
—0
Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
—0
Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
—0
Disburse funds from client accounts to creditors.
—0
Check loan agreements to ensure that they are complete and accurate, according to policies.
—0
Refer loans to loan committees for approval.
—0
Approve loans within specified limits.
—0
Submit applications to credit analysts for verification and recommendation.
—0
Interview applicants and request specified information for loan applications.
—0
Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
—0
Supervise loan personnel.
—0
Confer with underwriters to resolve mortgage application problems.
—0
Petition courts to transfer titles and deeds of collateral to banks.
—0
Compare data on student aid applications with eligibility requirements of assistance programs.
—0
Review accounts to determine write-offs for collection agencies.
—0
Locate debtors using post office directories, utility services account listings, or mailing lists.
—0
Arrange for maintenance or liquidation of delinquent properties.
—0
Authorize or sign mail collection letters.
—0
Open accounts for clients and disburse funds from clients' accounts to creditors.
—0

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

Occupation information