Counter and Rental Clerks
Sales & MarketingAI exposure
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.205
0.000Range of values carried here0.745Scale, basis and source
- Data source: OpenAIPublished: 2023
0.677
0.000Range of values carried here0.844Scale, basis and source
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Exposed tasks only| Task | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Recommend and provide advice on a wide variety of products and services.41-2021 | 0.085156.4 | 0.029754.3 |
Explain rental fees, policies, and procedures.41-2021 | 0.029019.2 | 0.006111.2 |
Provide information about rental items, such as availability, operation, or description.41-2021 | 0.022114.6 | 0.013825.2 |
Advise customers on use and care of merchandise.41-2021 | 0.01036.8 | —0 |
Answer telephones to provide information and receive orders.41-2021 | 0.00442.9 | —0 |
Prepare merchandise for display or for purchase or rental. | —0 | 0.00274.9 |
Receive orders for services, such as rentals, repairs, dry cleaning, and storage. | —0 | 0.00244.4 |
| Not observed on any surface — 9 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Compute charges for merchandise or services and receive payments. | —0 | —0 |
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental. | —0 | —0 |
Keep records of transactions and of the number of customers entering an establishment. | —0 | —0 |
Prepare rental forms, obtaining customer signature and other information, such as required licenses. | —0 | —0 |
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired. | —0 | —0 |
Inspect and adjust rental items to meet needs of customer. | —0 | —0 |
Reserve items for requested times and keep records of items rented. | —0 | —0 |
Rent items, arrange for provision of services to customers, and accept returns. | —0 | —0 |
Allocate equipment to participants in sporting events or recreational activities. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Answer telephones to provide information and receive orders.O*NET Task ID 681 | 1.0 |
Prepare rental forms, obtaining customer signature and other information, such as required licenses.O*NET Task ID 684 | 1.0 |
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.O*NET Task ID 689 | 1.0 |
Provide information about rental items, such as availability, operation, or description.O*NET Task ID 691 | 1.0 |
Compute charges for merchandise or services and receive payments.O*NET Task ID 678 | 0.5 |
Recommend and provide advice on a wide variety of products and services.O*NET Task ID 680 | 0.5 |
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.O*NET Task ID 682 | 0.5 |
Keep records of transactions and of the number of customers entering an establishment.O*NET Task ID 683 | 0.5 |
Explain rental fees, policies, and procedures.O*NET Task ID 687 | 0.5 |
Reserve items for requested times and keep records of items rented.O*NET Task ID 688 | 0.5 |
Prepare merchandise for display or for purchase or rental.O*NET Task ID 679 | 0.0 |
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.O*NET Task ID 685 | 0.0 |
Inspect and adjust rental items to meet needs of customer.O*NET Task ID 686 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page