Customer Service Representatives
Office & Administrative Supportvery highautomate
BLS 2024-34: -5%
Median Wage: $39,680
Employment: 2.9M
Overall Exposure
70+15
2025 vs 2023
Theoretical Exposure
92What AI could do
Observed Exposure
60What AI actually does
Automation Risk Score
68Displacement risk
Exposure Metrics (2023 - 2028)
Solid lines = actual data · Dashed lines = estimated projections
Detailed Metrics Table
| Year | Overall | Theoretical | Observed | Risk | Data Type |
|---|---|---|---|---|---|
| 2023 | 55 | 88 | 28 | 55 | actual |
| 2024 | 62 | 90 | 42 | 62 | actual |
| 2025 | 70 | 92 | 60 | 68 | actual |
| 2026 | 76 | 93 | 68 | 72 | estimated |
| 2027 | 80 | 94 | 75 | 76 | estimated |
| 2028 | 84 | 95 | 80 | 78 | estimated |
Task Breakdown
Answer customer inquiries
80%β 1
Resolve complaints
55%β 0.5
About This Occupation
Customer service representatives interact with customers on behalf of an organization, handling inquiries, complaints, and support requests.