Mailroom Supervisors
Office & Administrative SupportAI exposure
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.186
0.000Range of values carried here0.745Scale, basis and source
- Data source: ILOPublished: 2025
0.43
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
ISCO-08 unit group — every occupation sharing the code gets this value
Computed by this site, not published by the ILO: of the 1,012 occupations this site links to the ILO dataset, 30% score at or above this value.
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Exposed tasks only| Task | Claude.aiRaw / share % |
|---|---|
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.43-1011 | 0.202356.2 |
Resolve customer complaints or answer customers' questions regarding policies and procedures.43-1011 | 0.039210.9 |
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.43-1011 | 0.02707.5 |
Compute figures such as balances, totals, or commissions.43-1011 | 0.02486.9 |
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.43-1011 | 0.01785.0 |
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.43-1011 | 0.01674.6 |
Develop or update procedures, policies, or standards.43-1011 | 0.00691.9 |
Interpret and communicate work procedures and company policies to staff.43-1011 | 0.00651.8 |
Make recommendations to management concerning such issues as staffing decisions or procedural changes.43-1011 | 0.00521.4 |
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.43-1011 | 0.00471.3 |
| Not observed on any surface — 16 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | |
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. | —0 |
Implement corporate or departmental policies, procedures, and service standards in conjunction with management. | —0 |
Train or instruct employees in job duties or company policies or arrange for training to be provided. | —0 |
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. | —0 |
Recruit, interview, and select employees. | —0 |
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. | —0 |
Coordinate activities with other supervisory personnel or with other work units or departments. | —0 |
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. | —0 |
Develop work schedules according to budgets and workloads. | —0 |
Monitor inventory levels and requisition or purchase supplies as needed. | —0 |
Discuss work problems or grievances with union representatives. | —0 |
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. | —0 |
Arrange for necessary maintenance or repair work. | —0 |
Keep informed of provisions of labor-management agreements and their effects on departmental operations. | —0 |
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. | —0 |
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored. | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Interpret and communicate work procedures and company policies to staff.O*NET Task ID 9712 | 1.0 |
Compute figures such as balances, totals, or commissions.O*NET Task ID 9715 | 1.0 |
Resolve customer complaints or answer customers' questions regarding policies and procedures.O*NET Task ID 9703 | 0.5 |
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.O*NET Task ID 9704 | 0.5 |
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.O*NET Task ID 9705 | 0.5 |
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.O*NET Task ID 9706 | 0.5 |
Train or instruct employees in job duties or company policies or arrange for training to be provided.O*NET Task ID 9708 | 0.5 |
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.O*NET Task ID 9709 | 0.5 |
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.O*NET Task ID 9710 | 0.5 |
Recruit, interview, and select employees.O*NET Task ID 9711 | 0.5 |
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.O*NET Task ID 9707 | 0.0 |
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.O*NET Task ID 9722 | 0.0 |
Discuss work problems or grievances with union representatives.O*NET Task ID 9726 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page