Office Automation Specialists
United States · BLS Employment Projections 2024–34 (figures for SOC 43-9199 occupational group)
AI exposure in published research
Figures below are reproduced from external datasets without modification. Where a dataset does not cover this occupation, the value is shown as — rather than as zero.
Data provider: OpenAI · "GPTs are GPTs"
Time basis: 2023 baselineex-ante estimate
Scored against GPT-4-generation capability.
- Human rater basis
- —
- GPT-4 rater basis
- —
This occupation code is not included in this dataset.
This occupation code is not included in this dataset.
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
— This occupation code is not included in this dataset.
- License:
- MIT License · Copyright (c) 2024 OpenAI
Data provider: Anthropic Economic Index
Time basis: Varies by releasecomposite index
- Observed exposure
- —
This occupation code is not included in this dataset.
Theoretical exposure index weighted by measured Claude usage, per the original report's definition.
— This occupation code is not included in this dataset.
Data: Anthropic Economic Index — labor_market_impacts, CC-BY, https://huggingface.co/datasets/Anthropic/EconomicIndex
AI Changing Work uses Anthropic Economic Index data under CC-BY; Anthropic does not endorse or sponsor this site or its analyses.
- License:
- CC BY 4.0
Theoretical estimate vs observed usage
One card (GPTs are GPTs) estimates what AI could theoretically do at the time it was scored; the other (Anthropic Economic Index) observes how AI was actually used. They measure different things, so the two figures cannot be added, averaged, or ranked against each other. The older figure is kept here as a baseline for comparison rather than removed.
Caution: the Anthropic figures — observed exposure and task penetration — take the Eloundou β as one of their inputs. The two sides resembling each other is therefore not evidence that the earlier prediction came true; reading it that way is circular reasoning.
The Anthropic figures are measured on Claude users, who are not the whole economy and not the whole workforce.
The mapping of O*NET tasks and occupation codes was performed by AI Changing Work. The source figures themselves were not modified.
These indices are not forecasts. Which point in time each one belongs to is stated on the badge on its card.
Task Breakdown
- Configure and deploy document management systems
- Design and implement workflow automation rules
- Train staff on new office technology and systems
About This Occupation
If you work as an Office Automation Specialist, AI is transforming your role with mixed effects. With an automation risk of 60/100 and overall exposure at 63%, document management configuration (60% automation) is the most impacted task. BLS projects -3% decline through 2034.
ISCO-08 classification
Clerical Support Workers Not Elsewhere Classified
Definition
ILO original text (English)
This unit group covers clerical support workers not classified elsewhere in Major Group 4: Clerical Support Workers. For instance, the group includes, correspondence clerks, press clippers and publication clerks.
Definition & vocabulary source
Source: International Labour Organization (ILO) — ISCO-08 Structure
License: ILO CC BY 4.0
Official occupational information
- ONET43-4021.00
Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
View original - ONET43-4151.00
Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
View original - ONET43-9199.00
Office and Administrative Support Workers, All Other
All office and administrative support workers not listed separately.
View original
Frequently Asked Questions
They come from two published datasets: the Anthropic Economic Index (labor_market_impacts, CC BY 4.0) and the OpenAI "GPTs are GPTs" exposure rubric (MIT License, Copyright (c) 2024 OpenAI). AI Changing Work maps them onto O*NET occupation and task codes and does not calculate exposure scores of its own. AI Changing Work uses Anthropic Economic Index data under CC-BY; Anthropic does not endorse or sponsor this site or its analyses.
No. They are a diagnosis of exposure as measured at the time each source dataset was published. AI Changing Work publishes no prediction of future automation or job displacement for this occupation.