Order Clerks
Office & Administrative SupportAI exposure
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.075
0.000Range of values carried here0.745Scale, basis and source
- Data source: ILOPublished: 2025
0.63
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
ISCO-08 unit group — every occupation sharing the code gets this value
Computed by this site, not published by the ILO: of the 1,012 occupations this site links to the ILO dataset, 2% score at or above this value.
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Exposed tasks only| Task | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Recommend merchandise or services that will meet customers' needs.43-4151 | 0.009265.4 | 0.011221.0 |
Receive and respond to customer complaints.43-4151 | 0.004934.6 | 0.026750.0 |
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. | —0 | 0.006812.7 |
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits. | —0 | 0.00478.7 |
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. | —0 | 0.00407.5 |
| Not observed on any surface — 14 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Prepare invoices, shipping documents, and contracts. | —0 | —0 |
Verify customer and order information for correctness, checking it against previously obtained information as necessary. | —0 | —0 |
Direct specified departments or units to prepare and ship orders to designated locations. | —0 | —0 |
Check inventory records to determine availability of requested merchandise. | —0 | —0 |
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. | —0 | —0 |
File copies of orders received, or post orders on records. | —0 | —0 |
Compute total charges for merchandise or services and shipping charges. | —0 | —0 |
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. | —0 | —0 |
Adjust inventory records to reflect product movement. | —0 | —0 |
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing. | —0 | —0 |
Inspect outgoing work for compliance with customers' specifications. | —0 | —0 |
Notify departments when supplies of specific items are low, or when orders would deplete available supplies. | —0 | —0 |
Recommend type of packing or labeling needed on order. | —0 | —0 |
Calculate and compile order-related statistics, and prepare reports for management. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.O*NET Task ID 2668 | 1.0 |
Prepare invoices, shipping documents, and contracts.O*NET Task ID 2669 | 1.0 |
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.O*NET Task ID 2670 | 1.0 |
Verify customer and order information for correctness, checking it against previously obtained information as necessary.O*NET Task ID 2672 | 1.0 |
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.O*NET Task ID 2675 | 1.0 |
File copies of orders received, or post orders on records.O*NET Task ID 2677 | 1.0 |
Compute total charges for merchandise or services and shipping charges.O*NET Task ID 2678 | 1.0 |
Recommend type of packing or labeling needed on order.O*NET Task ID 2685 | 1.0 |
Receive and respond to customer complaints.O*NET Task ID 2671 | 0.5 |
Direct specified departments or units to prepare and ship orders to designated locations.O*NET Task ID 2673 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page