Reservation and Ticket Agents
Office & Administrative SupportAI exposure
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.247
0.000Range of values carried here0.745Scale, basis and source
- Data source: ILOPublished: 2025
0.56
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
ISCO-08 unit group — every occupation sharing the code gets this value
Computed by this site, not published by the ILO: of the 1,012 occupations this site links to the ILO dataset, 8% score at or above this value.
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Exposed tasks only| Task | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.43-4181 | 0.082842.3 | 0.042145.6 |
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.43-4181 | 0.081541.7 | —0 |
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.43-4181 | 0.00954.9 | 0.011312.3 |
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.43-4181 | 0.00743.8 | 0.030933.5 |
Confer with customers to determine their service requirements and travel preferences.43-4181 | 0.00562.9 | 0.00798.6 |
Provide clients with assistance in preparing required travel documents and forms.43-4181 | 0.00562.9 | —0 |
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.43-4181 | 0.00160.8 | —0 |
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.43-4181 | 0.00160.8 | —0 |
| Not observed on any surface — 13 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. | —0 | —0 |
Maintain computerized inventories of available passenger space and provide information on space reserved or available. | —0 | —0 |
Examine passenger documentation to determine destinations and to assign boarding passes. | —0 | —0 |
Provide boarding or disembarking assistance to passengers needing special assistance. | —0 | —0 |
Check baggage and cargo and direct passengers to designated locations for loading. | —0 | —0 |
Announce arrival and departure information, using public address systems. | —0 | —0 |
Trace lost, delayed, or misdirected baggage for customers. | —0 | —0 |
Keep information facilities clean during operation. | —0 | —0 |
Prepare customer invoices and accept payment. | —0 | —0 |
Promote particular destinations, tour packages, and other travel services. | —0 | —0 |
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. | —0 | —0 |
Contact motel, hotel, resort, and travel operators to obtain current advertising literature. | —0 | —0 |
Open or close information facilities. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.O*NET Task ID 9752 | 1.0 |
Announce arrival and departure information, using public address systems.O*NET Task ID 9761 | 1.0 |
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.O*NET Task ID 9749 | 0.5 |
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.O*NET Task ID 9750 | 0.5 |
Prepare customer invoices and accept payment.O*NET Task ID 9751 | 0.5 |
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.O*NET Task ID 9753 | 0.5 |
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.O*NET Task ID 9754 | 0.5 |
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.O*NET Task ID 9755 | 0.5 |
Maintain computerized inventories of available passenger space and provide information on space reserved or available.O*NET Task ID 9756 | 0.5 |
Confer with customers to determine their service requirements and travel preferences.O*NET Task ID 9757 | 0.5 |
Provide boarding or disembarking assistance to passengers needing special assistance.O*NET Task ID 9759 | 0.0 |
Check baggage and cargo and direct passengers to designated locations for loading.O*NET Task ID 9760 | 0.0 |
Keep information facilities clean during operation.O*NET Task ID 20436 | 0.0 |
Open or close information facilities.O*NET Task ID 20437 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page