Operadores Telefonicos
Oficina y Apoyo AdministrativoExposición a la IA
- Fuente de datos: BLSPublicado: 2026-08
Alto· relativa
BajoCuatro bandas relativasMuy altoValor por grupo ocupacional
Escala, base y fuente
Cuatro bandas relativas (Bajo / Moderado / Alto / Muy alto)
831 ocupaciones detalladas de la tabla de proyecciones de empleo de BLS. El valor se asigna por código de la National Employment Matrix (NEM), de modo que las ocupaciones que comparten un código NEM reciben la misma banda
- Fuente de datos: AnthropicPublicado: 2026-03
0.000
0.000Rango de los valores aquí recogidos0.745Escala, base y fuente
Índice de exposición observada, 0–1 tal como se publica
Mapeado sobre tareas de O*NET
- Fuente de datos: ILOPublicado: 2025
0.54
0.09Rango de los valores aquí recogidos0.70Valor por grupo ocupacional
Escala, base y fuente
Índice de exposición a la IA generativa, 0–1 tal como se publica
Grupo primario de la CIUO-08 — todas las ocupaciones con ese código reciben este valor
Calculado por este sitio, no publicado por la OIT: de las 1012 ocupaciones que este sitio vincula al conjunto de datos de la OIT, un 13% alcanza o supera este valor.
Qué tipo de cifra publica esta fuente
La categoría de BLS es un rango relativo, no un nivel absoluto, y tampoco es una medición de primera mano: agrupa en cuatro bandas los rangos percentiles de la ocupación en varios estudios publicados. No es una previsión de empleo ni de salarios, no es una probabilidad de adopción y no distingue entre automatización y aumento.
Task-level exposure
Solo tareas expuestas| Task | Claude.aiRaw / share % |
|---|---|
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.43-2021 | 0.004172.7 |
Perform clerical duties such as typing, proofreading, and sorting mail.43-2021 | 0.001527.3 |
| Not observed on any surface — 14 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | |
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. | —0 |
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. | —0 |
Observe signal lights on switchboards, and dial or press buttons to make connections. | —0 |
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. | —0 |
Provide assistance for customers with special billing requests. | —0 |
Calculate and quote charges for services such as long-distance connections. | —0 |
Monitor automated systems for placing collect calls and intervene for a callers needing assistance. | —0 |
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary. | —0 |
Interrupt busy lines if an emergency warrants. | —0 |
Provide relay service for hearing-impaired users. | —0 |
Promote company products, services, and savings plans when appropriate. | —0 |
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. | —0 |
Update directory information. | —0 |
Keep records of calls placed and received, and of related toll charges. | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.O*NET Task ID 13243 | 1.0 |
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.O*NET Task ID 13244 | 1.0 |
Observe signal lights on switchboards, and dial or press buttons to make connections.O*NET Task ID 13246 | 1.0 |
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.O*NET Task ID 13247 | 1.0 |
Provide assistance for customers with special billing requests.O*NET Task ID 13248 | 1.0 |
Calculate and quote charges for services such as long-distance connections.O*NET Task ID 13249 | 1.0 |
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.O*NET Task ID 13250 | 1.0 |
Perform clerical duties such as typing, proofreading, and sorting mail.O*NET Task ID 13251 | 1.0 |
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.O*NET Task ID 13252 | 1.0 |
Provide relay service for hearing-impaired users.O*NET Task ID 13254 | 1.0 |
Interrupt busy lines if an emergency warrants.O*NET Task ID 13253 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page