Employes de Correspondance
Bureau et Soutien AdministratifExposition à l'IA
- Source des données: BLSPublié: 2026-08
Très élevée· relative
FaibleQuatre bandes relativesTrès élevéeValeur par groupe professionnel
Échelle, base et source
Quatre bandes relatives (Faible / Modérée / Élevée / Très élevée)
831 métiers détaillés du tableau des projections d'emploi du BLS. La valeur est attribuée par code de la National Employment Matrix (NEM), si bien que les métiers partageant un code NEM reçoivent la même bande
- Source des données: AnthropicPublié: 2026-03
0.279
0.000Étendue des valeurs présentées ici0.745Échelle, base et source
- Source des données: ILOPublié: 2025
0.63
0.09Étendue des valeurs présentées ici0.70Valeur par groupe professionnel
Échelle, base et source
Indice d'exposition à l'IA générative, 0–1 tel que publié
Groupe de base CITP-08 — tous les métiers partageant le code reçoivent cette valeur
Calculé par ce site, non publié par l'OIT : sur les 1 012 professions que ce site relie au jeu de données de l'OIT, 2% atteignent ou dépassent cette valeur.
Quelle est la nature de la valeur publiée par cette source
La catégorie BLS est un rang relatif et non un niveau absolu, et ce n'est pas une mesure de première main : elle regroupe en quatre bandes les rangs centiles du métier dans plusieurs études publiées. Ce n'est ni une prévision d'emploi ou de salaire, ni une probabilité d'adoption, et elle ne distingue pas automatisation et augmentation.
Task-level exposure
Tâches exposées uniquement| Task | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Present clear and concise explanations of governing rules and regulations.43-4021 | 0.280073.7 | 0.070036.8 |
Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.43-4021 | 0.040010.5 | 0.01005.3 |
Type acknowledgment letters to persons sending correspondence.43-4021 | 0.02005.3 | 0.01005.3 |
Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.43-4021 | 0.02005.3 | 0.00000.0 |
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.43-4021 | 0.01002.6 | 0.050026.3 |
Compile data from records to prepare periodic reports.43-4021 | 0.01002.6 | 0.040021.1 |
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.43-4021 | 0.00000.0 | 0.01005.3 |
Complete form letters in response to requests or problems identified by correspondence.43-4021 | 0.00000.0 | 0.00000.0 |
Route correspondence to other departments for reply. | —0 | 0.00000.0 |
Compile data pertinent to manufacture of special products for customers. | —0 | 0.00000.0 |
| Not observed on any surface — 7 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Maintain files and control records to show correspondence activities. | —0 | —0 |
Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. | —0 | —0 |
Ensure that money collected is properly recorded and secured. | —0 | —0 |
Compute costs of records furnished to requesters, and write letters to obtain payment. | —0 | —0 |
Prepare records for shipment by certified mail. | —0 | —0 |
Confer with company personnel regarding feasibility of complying with writers' requests. | —0 | —0 |
Process orders for goods requested in correspondence. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.O*NET Task ID 11270 | 1.0 |
Compile data from records to prepare periodic reports.O*NET Task ID 11271 | 1.0 |
Present clear and concise explanations of governing rules and regulations.O*NET Task ID 11272 | 1.0 |
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.O*NET Task ID 11273 | 1.0 |
Type acknowledgment letters to persons sending correspondence.O*NET Task ID 11274 | 1.0 |
Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.O*NET Task ID 11275 | 1.0 |
Maintain files and control records to show correspondence activities.O*NET Task ID 11276 | 1.0 |
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.O*NET Task ID 11277 | 1.0 |
Complete form letters in response to requests or problems identified by correspondence.O*NET Task ID 11278 | 1.0 |
Route correspondence to other departments for reply.O*NET Task ID 11279 | 1.0 |
Prepare records for shipment by certified mail.O*NET Task ID 11285 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page