BLS रोज़गार पूर्वानुमान तालिका के 831 विस्तृत व्यवसायों के आधार पर। मान NEM (नेशनल एम्प्लॉयमेंट मैट्रिक्स) कोड के स्तर पर दिया जाता है, इसलिए एक ही NEM कोड वाले व्यवसायों को वही बैंड मिलता है
जेनरेटिव AI एक्सपोजर सूचकांक, प्रकाशित रूप में 0–1
ISCO-08 यूनिट समूह — समान कोड वाले सभी व्यवसायों को यही मान मिलता है
यह इस साइट की गणना है, ILO द्वारा प्रकाशित आँकड़ा नहीं: इस साइट द्वारा ILO डेटासेट से जोड़े गए 1,012 व्यवसायों में से 23% इस मान के बराबर या उससे अधिक हैं।
BLS की श्रेणी सापेक्ष रैंक है, निरपेक्ष स्तर नहीं, और यह प्रथम-हस्त माप भी नहीं है: यह कई प्रकाशित अध्ययनों में व्यवसाय की पर्सेंटाइल रैंकों को चार बैंडों में बांटती है। यह रोज़गार या वेतन का पूर्वानुमान नहीं है, न अपनाए जाने की संभावना, और यह स्वचालन और संवर्धन में अंतर नहीं करती।
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
Task
βE1 + 0.5 × E2
Enter commands and observe system functioning to verify correct operations and detect errors.Details
O*NET Task ID 1283
1.0
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Details
O*NET Task ID 1287
1.0
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Details
O*NET Task ID 1288
1.0
Refer major hardware or software problems or defective products to vendors or technicians for service.Details
O*NET Task ID 1291
1.0
Prepare evaluations of software or hardware, and recommend improvements or upgrades.Details
O*NET Task ID 1292
1.0
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.Details
O*NET Task ID 1293
1.0
Modify and customize commercial programs for internal needs.Details
O*NET Task ID 1296
1.0
Answer user inquiries regarding computer software or hardware operation to resolve problems.Details
O*NET Task ID 1282
0.5
Oversee the daily performance of computer systems.Details
O*NET Task ID 1285
0.5
Confer with staff, users, and management to establish requirements for new systems or modifications.Details
O*NET Task ID 1289
0.5
Develop training materials and procedures, or train users in the proper use of hardware or software.Details
O*NET Task ID 1290
0.5
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.Details
O*NET Task ID 1297
0.5
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Eloundou et al. (2023): see full notices on the Credits page
व्यावसायिक जानकारी
आईएलओ व्यावसायिक विवरण
Information and Communications Technology User Support Technicians
सूचना और संचार प्रौद्योगिकी उपयोगकर्ता सहायता तकनीशियन
स्वयं अनूदित
स्वयं अनूदित — यह आधिकारिक ISCO शब्दावली नहीं है (ILO द्वारा समीक्षित नहीं)।
Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
कार्य
(a) answering user inquiries regarding software or hardware operation to resolve problems;
(b) entering commands and observing system functioning to verify correct operations and detect errors;
(c) installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications;
(d) overseeing the daily performance of communications and computer systems;
(e) setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software;
(f) maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.
(g) emulating or reproducing technical problems encountered by users;
(h) consulting user guides, technical manuals and other documents to research and implement solutions;
(i) assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.
ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.
ICT technicianESCO 3512.4
ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).
ICT security technicianESCO 3512.3
ICT security technicians propose and implement necessary security updates and measures whenever is required. They advise, support, inform and provide training and security awareness.
ICT help desk agentESCO 3512.1
ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
स्रोत:European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
ESCO reuse terms and the modification notice are in Credits.
Shown in the original Korean. This dataset is published under KOGL Type 4, which prohibits derivative works including translation, so the text is reproduced unaltered.
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Related occupations
IT기술지원전문가 · 정보 시스템 운영자
The KNOW occupations and KECO codes listed here were linked to this page's occupation by this site; this is not a correspondence defined by the Korea Employment Information Service or the Ministry of Employment and Labor.
Projected change: -3.5%
Median wage: $62K
lowest $31Kmedian wage across 825 detailed occupations, BLS EP 2025–35highest $559K
Employment: 751K
Typical entry-level education: Some college, no degree