Explain products or services and prices, and answer questions from customers.Details
41-9041
0.035388.0
Adjust sales scripts to better target the needs and interests of specific individuals.Details
41-9041
0.004812.0
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
Task
βE1 + 0.5 × E2
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.Details
O*NET Task ID 4618
1.0
Obtain customer information such as name, address, and payment method, and enter orders into computers.Details
O*NET Task ID 4621
1.0
Record names, addresses, purchases, and reactions of prospects contacted.Details
O*NET Task ID 4622
1.0
Adjust sales scripts to better target the needs and interests of specific individuals.Details
O*NET Task ID 4623
1.0
Answer telephone calls from potential customers who have been solicited through advertisements.Details
O*NET Task ID 4625
1.0
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.Details
O*NET Task ID 4626
1.0
Maintain records of contacts, accounts, and orders.Details
O*NET Task ID 4627
1.0
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.Details
O*NET Task ID 4619
0.5
Explain products or services and prices, and answer questions from customers.Details
O*NET Task ID 4620
0.5
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.Details
O*NET Task ID 4624
0.5
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.Details
O*NET Task ID 4628
0.5
Conduct client or market surveys to obtain information about potential customers.Details
O*NET Task ID 4629
0.5
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
Contact centre salespersons contact existing and prospective customers, using the telephone or other electronic communications media, to promote goods and services, obtain sales and arrange sales visits. They may work from a customer contact centre or from non-centralised premises.
作業
(a) promoting goods and services by telephone or electronic mail, following scripts and working from lists of contacts;
(b) creating interest in goods and services, and seeking a sale or agreement to see sales representatives;
(c) arranging processing and despatch of goods and services, information kits and brochures to customers;
(d) arranging appointments for sales representatives;
(e) recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer;
(f) reporting competitor activities and issues raised by contacts for attention by managers;
(g) maintaining statistics of calls made and successes achieved;
(h) submitting periodic reports on telemarketing activities and results.
職業例
Call centre salesperson · Customer contact centre salesperson · Internet salesperson · Telemarketer · Telemarketing salesperson
Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
出典:European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
ESCO reuse terms and the modification notice are in Credits.
Shown in the original Korean. This dataset is published under KOGL Type 4, which prohibits derivative works including translation, so the text is reproduced unaltered.
움직이는 기계(98) · 치열한 경쟁(98) · 실외 근무(96) · 외부 고객 대하기(94) · 전화 대화하기(86)
Related occupations
노점 및 이동 판매원 · 주유원 · 상품 대여원 · 단말기 및 통신 서비스 판매원 · 상점 판매원 · 소규모판매점장 · 온라인 쇼핑 판매원
The KNOW occupations and KECO codes listed here were linked to this page's occupation by this site; this is not a correspondence defined by the Korea Employment Information Service or the Ministry of Employment and Labor.
Projected change: -21.4%
Median wage: $35K
lowest $31Kmedian wage across 825 detailed occupations, BLS EP 2025–35highest $559K
Employment: 61K
Typical entry-level education: No formal educational credential
