Cobradores de Contas
Escritório e Suporte AdministrativoExposição à IA
- Fonte dos dados: BLSPublicado: 2026-08
Muito alto· relativa
BaixoQuatro faixas relativasMuito altoValor por grupo ocupacional
Escala, base e fonte
Quatro faixas relativas (Baixo / Moderado / Alto / Muito alto)
831 ocupações detalhadas da tabela de projeções de emprego do BLS. O valor é atribuído por código da National Employment Matrix (NEM), pelo que as ocupações que partilham um código NEM recebem a mesma banda
- Fonte dos dados: AnthropicPublicado: 2026-03
0.299
0.000Intervalo dos valores aqui apresentados0.745Escala, base e fonte
Índice de exposição observada, 0–1 tal como publicado
Mapeado sobre tarefas O*NET
- Fonte dos dados: ILOPublicado: 2025
0.43
0.09Intervalo dos valores aqui apresentados0.70Valor por grupo ocupacional
Escala, base e fonte
Índice de exposição à IA generativa, 0–1 tal como publicado
Grupo de base CITP-08 — todas as ocupações com o mesmo código recebem este valor
Calculado por este site, não publicado pela OIT: das 1.012 ocupações que este site liga ao conjunto de dados da OIT, 30% atingem ou superam este valor.
Que tipo de valor esta fonte publica
A categoria de BLS é uma posição relativa, não um nível absoluto, e também não é uma medição de primeira mão: agrupa em quatro faixas as posições percentis da ocupação em vários estudos publicados. Não é uma previsão de emprego ou de salários, não é uma probabilidade de adoção e não distingue automação de aumento.
Task-level exposure
Apenas tarefas expostas| Task | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Advise customers of necessary actions and strategies for debt repayment.43-3011 | 0.006456.4 | 0.003518.8 |
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.43-3011 | 0.003127.3 | 0.011059.1 |
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.43-3011 | 0.001916.4 | 0.004122.2 |
| Not observed on any surface — 12 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Locate and monitor overdue accounts, using computers and a variety of automated systems. | —0 | —0 |
Record information about financial status of customers and status of collection efforts. | —0 | —0 |
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. | —0 | —0 |
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. | —0 | —0 |
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports. | —0 | —0 |
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. | —0 | —0 |
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. | —0 | —0 |
Answer customer questions regarding problems with their accounts. | —0 | —0 |
Receive payments and post amounts paid to customer accounts. | —0 | —0 |
Negotiate credit extensions when necessary. | —0 | —0 |
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. | —0 | —0 |
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Receive payments and post amounts paid to customer accounts.O*NET Task ID 2472 | 1.0 |
Record information about financial status of customers and status of collection efforts.O*NET Task ID 2474 | 1.0 |
Advise customers of necessary actions and strategies for debt repayment.O*NET Task ID 2477 | 1.0 |
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.O*NET Task ID 2479 | 1.0 |
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.O*NET Task ID 2480 | 1.0 |
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.O*NET Task ID 18560 | 1.0 |
Locate and monitor overdue accounts, using computers and a variety of automated systems.O*NET Task ID 2473 | 0.5 |
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.O*NET Task ID 2475 | 0.5 |
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.O*NET Task ID 2476 | 0.5 |
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.O*NET Task ID 2478 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page