Computer User Support Specialists
Computer and Mathematical Occupations- O*NET-SOC 代码
- 15-1232.00
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- 数据来源: BLS发布时间: 2026-08
很高· 相对
低四级相对区间很高职业群单位数值
尺度 · 母数 · 来源
四级相对类别（低 / 中等 / 高 / 很高）
以BLS就业预测表中831个细分职业为基数。取值按 NEM（全国就业矩阵）代码给定，因此共用同一 NEM 代码的职业得到相同分档
- 数据来源: Anthropic发布时间: 2026-03
0.469
0.000此处所载数值的范围0.745尺度 · 母数 · 来源
- 数据来源: ILO发布时间: 2025
0.47
0.09此处所载数值的范围0.70职业群单位数值
尺度 · 母数 · 来源
生成式AI暴露度指数，按发布原值0–1
按 ISCO-08 细类（4 位）发布的数值。按原样应用美国劳工统计局（BLS）的官方对照表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）关联到本职业，对应关系为全部或部分对应
该来源发布的是什么性质的数值
BLS的类别是相对排位而非绝对水平，也不是一手测量：它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测，不是采用概率，也不区分自动化与增强。
Task-level exposure
仅显示有暴露的工作已评分任务 16 项 · β ≥ 0.5 的任务 12 项（75.0%）
β = 直接暴露（E1）+ 0.5 × 借助工具时的暴露（E2），依据原始代码库的定义。
- 原始单位：O*NET 27.2 任务 → O*NET 31.0 职业代码
- 所有已评分任务均在 O*NET 31.0 任务列表中。
- 来源
- OpenAI "GPTs are GPTs" exposure rubric
- 版本
- gh-main-0471612
- 许可
- MIT License, Copyright (c) 2024 OpenAI
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Enter commands and observe system functioning to verify correct operations and detect errors.O*NET Task ID 1283 | 1.0 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.O*NET Task ID 1287 | 1.0 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.O*NET Task ID 1288 | 1.0 |
Refer major hardware or software problems or defective products to vendors or technicians for service.O*NET Task ID 1291 | 1.0 |
Prepare evaluations of software or hardware, and recommend improvements or upgrades.O*NET Task ID 1292 | 1.0 |
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.O*NET Task ID 1293 | 1.0 |
Modify and customize commercial programs for internal needs.O*NET Task ID 1296 | 1.0 |
Answer user inquiries regarding computer software or hardware operation to resolve problems.O*NET Task ID 1282 | 0.5 |
Oversee the daily performance of computer systems.O*NET Task ID 1285 | 0.5 |
Confer with staff, users, and management to establish requirements for new systems or modifications.O*NET Task ID 1289 | 0.5 |
Develop training materials and procedures, or train users in the proper use of hardware or software.O*NET Task ID 1290 | 0.5 |
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.O*NET Task ID 1297 | 0.5 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.O*NET Task ID 1284 | 0.0 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.O*NET Task ID 1286 | 0.0 |
Inspect equipment and read order sheets to prepare for delivery to users.O*NET Task ID 1295 | 0.0 |
Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.O*NET Task ID 15204 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Eloundou et al. (2023): see full notices on the Credits page
O*NET 31.0 全部任务（16 项）
本职业在 O*NET 31.0 中的全部任务（英文原文；任务类型为核心或补充）。暴露值不列在此清单中，而在上方表格里，位于各来源所用 O*NET 版本的任务表述旁。
| 任务（O*NET 31.0） | 类型 |
|---|---|
| Answer user inquiries regarding computer software or hardware operation to resolve problems. | 核心 |
| Enter commands and observe system functioning to verify correct operations and detect errors. | 核心 |
| Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. | 核心 |
| Oversee the daily performance of computer systems. | 核心 |
| Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. | 核心 |
| Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. | 核心 |
| Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. | 核心 |
| Confer with staff, users, and management to establish requirements for new systems or modifications. | 核心 |
| Develop training materials and procedures, or train users in the proper use of hardware or software. | 核心 |
| Refer major hardware or software problems or defective products to vendors or technicians for service. | 核心 |
| Prepare evaluations of software or hardware, and recommend improvements or upgrades. | 核心 |
| Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software. | 核心 |
| Inspect equipment and read order sheets to prepare for delivery to users. | 核心 |
| Modify and customize commercial programs for internal needs. | 补充 |
| Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis. | 补充 |
| Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software. | 补充 |
0.18/ 3· 机器人暴露指数
尺度 · 母数 · 来源
对每项体力任务，按已实际部署、销售或演示的机器人能够完成它的环境评定 0–3 级（0 不可 · 1 围栏式机器单元、灌装线等机器人专用设施 · 2 医院药房、集装箱港口等受管理的设施 · 3 私人住宅、建筑工地等非结构化环境），再按工作时间占比求平均
以该职业 O*NET 29.3 任务中的体力任务为准
等级与时间占比由 Anthropic 使用 Claude Opus 5（网络搜索）估算（截至 2026 年）。
机器人暴露指数与本站的 AI 暴露度是不同的指标，不能相加或相互比较。该指数不代表实际采用情况或成本竞争力，0 也包括没有体力任务的职业。
每项体力任务的等级
机器人环境等级（E0–E3）
E0 机器人不可详情
评定为已实际部署、销售或演示的机器人即使在机器人专用设施中也无法完成
E1 机器人专用设施详情
评定为可在围绕机器搭建的设施中完成，例如围栏式机器单元或灌装线
E2 受管理的设施详情
评定为可在由机构按工作标准维护的人类工作设施中完成，例如医院药房或集装箱港口
E3 非结构化环境详情
评定为可在没有机构按工作标准维护的环境中完成，例如私人住宅或建筑工地
仅列出被归类为体力任务的任务；其他任务在来源中没有等级。
| 任务（O*NET 29.3） | 机器人环境等级 |
|---|---|
| Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. | E1 机器人专用设施 |
| Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. | E1 机器人专用设施 |
| Inspect equipment and read order sheets to prepare for delivery to users. | E1 机器人专用设施 |
职业信息
就业展望（BLS）
- 就业人数，2025
- 751K
- 预计就业人数，2035
- 724K
- 变化 (2025–35)
- -3.5%
- 年薪中位数，2025
- $61,860
- 入职通常所需学历
- Some college, no degree
韩国职业分类关联（KSCO）
来自 AI Changing Work 制作的 Korea Occupation Direct Crosswalk v1.1 当前版本的关联。关系值从 O*NET-SOC 职业一侧解读。
| KSCO 代码 | KSCO 名称 | 关系 | 状态 |
|---|---|---|---|
| 22510 | 정보 시스템 운영자 | 本职业范围更窄 | 已确认 |
关系与状态的定义(kr-direct v1.1)
国际劳工组织（ILO）职业说明
以下 ISCO-08 职业组由 AI Changing Work 原样套用美国劳工统计局（BLS）发布的对照表（2018 SOC→2010 SOC、2010 SOC→ISCO-08）、不逐案取舍，与本职业相关联；每项关联可能是完全对应，也可能是部分对应。
- ISCO-08 3512Information and Communications Technology User Support Technicians
信息和通信技术用户支持技术员
自行翻译
自行翻译 · 非 ISCO 官方词汇 — 未经国际劳工组织审核。
以下定义、任务和职业示例是 ILO 对该 ISCO-08 职业组的描述，而不是对本职业的描述。
Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
任务
- (a) answering user inquiries regarding software or hardware operation to resolve problems;
- (b) entering commands and observing system functioning to verify correct operations and detect errors;
- (c) installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications;
- (d) overseeing the daily performance of communications and computer systems;
- (e) setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software;
- (f) maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- (g) emulating or reproducing technical problems encountered by users;
- (h) consulting user guides, technical manuals and other documents to research and implement solutions;
- (i) assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.
职业示例
Communications assistant (ICT) · Computer database assistant · Computer help desk operator · Computer programming assistant · Computer systems analysis assistant
Sources: ILO ISCO-08 — details: Credits
ESCO 职业词汇
以下每一项都是在已公开的ESCO-O*NET Crosswalk（第 1 版，2022 年）中与本职业逐项对应的。对应类型出自该对照表；表述出自 AI Changing Work。
- ICT help desk agentESCO 3512.1范围相同
ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
- ICT technicianESCO 3512.4有重叠，但不相同
ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).
来源: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
许可: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
法国职业分类关联（ROME）
本职业与 ROME 4.0 职业条目（fiche）之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。标为「暂定」的关联仅凭同一模型系列（Claude）两位判定者的判定采纳，或对其判定适用运营方规则后采纳，因此其依据弱于已确认的关联。
| ROME 代码 | ROME 名称（法语） | 关系 |
|---|---|---|
| I1404 | Conseiller / Conseillère support technique informatique | 范围相同暂定 |
| H1101 | Ingénieur / Ingénieure support technique | 本职业范围更宽 |
| M1874 | Spécialiste support | 本职业范围更宽 |
| I1405 | Administrateur / Administratrice bureautique | 本职业范围更宽暂定 |
| I1406 | Superviseur / Superviseuse hot line en informatique | 本职业范围更宽暂定 |
| I1401 | Technicien / Technicienne de maintenance en informatique | 有重叠，但不相同暂定 |
| H1106 | Responsable support technique clients | 相关，但不对应 |
| M1869 | Gestionnaire de parc informatique | 相关，但不对应 |
| M1810 | Technicien / Technicienne d'exploitation informatique | 相关，但不对应暂定 |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
西班牙职业分类关联（CNO-11）
本职业与 CNO-11 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| CNO-11 代码 | CNO-11 名称（西班牙语） | 关系 |
|---|---|---|
| 3812 | Técnicos en asistencia al usuario de tecnologías de la información | 范围相同 |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
德国职业分类关联（KldB）
本职业与 KldB 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| KldB 代码 | KldB 名称（德语） | 关系 |
|---|---|---|
| 43223 | Berufe in der IT-Anwendungsberatung - komplexe Spezialistentätigkeiten | 本职业范围更窄 |
| 43102 | Berufe in der Informatik (ohne Spezialisierung) - fachlich ausgerichtete Tätigkeiten | 相关，但不对应 |
| 43112 | Berufe in der Wirtschaftsinformatik - fachlich ausgerichtete Tätigkeiten | 相关，但不对应暂定 |
| 43333 | Berufe in der IT-Organisation - komplexe Spezialistentätigkeiten | 相关，但不对应暂定 |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
日本职业分类关联（JSCO）
本职业与 JSCO 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| JSCO 代码 | JSCO 名称（日语） | 关系 |
|---|---|---|
| 109 | その他の情報処理・通信技術者 | 本职业范围更窄 |
| 105 | システム運用管理者 | 相关，但不对应 |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
本页数据的来源与许可，以及 AI Changing Work 的修改与翻译说明：致谢与来源