Computer User Support Specialists

Computer and Mathematical Occupations
O*NET-SOC 代码
15-1232.00

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • 数据来源: BLS发布时间: 2026-08

    很高· 相对

    低四级相对区间很高

    职业群单位数值

    尺度 · 母数 · 来源

    四级相对类别（低 / 中等 / 高 / 很高）

    以BLS就业预测表中831个细分职业为基数。取值按 NEM（全国就业矩阵）代码给定，因此共用同一 NEM 代码的职业得到相同分档

    来源数据集（XLSX 文件下载）

  • 数据来源: Anthropic发布时间: 2026-03

    0.469

    0.000此处所载数值的范围0.745
    尺度 · 母数 · 来源

    观测暴露度指数，按发布原值0–1

    以O*NET任务映射为基准

    按 SOC 2018 职业发布的数值；具有相同 SOC 2018 代码的所有 O*NET 职业均显示此值

    来源数据集（CSV 文件下载）

  • 数据来源: ILO发布时间: 2025

    0.47

    0.09此处所载数值的范围0.70

    职业群单位数值

    尺度 · 母数 · 来源

    生成式AI暴露度指数，按发布原值0–1

    按 ISCO-08 细类（4 位）发布的数值。按原样应用美国劳工统计局（BLS）的官方对照表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）关联到本职业，对应关系为全部或部分对应

    来源数据集（PDF 文件下载）

该来源发布的是什么性质的数值

BLS的类别是相对排位而非绝对水平，也不是一手测量：它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测，不是采用概率，也不区分自动化与增强。

Task-level exposure

仅显示有暴露的工作

已评分任务 16 项 · β ≥ 0.5 的任务 12 项（75.0%）

β = 直接暴露（E1）+ 0.5 × 借助工具时的暴露（E2），依据原始代码库的定义。

  • 原始单位：O*NET 27.2 任务 → O*NET 31.0 职业代码
  • 所有已评分任务均在 O*NET 31.0 任务列表中。
来源
OpenAI "GPTs are GPTs" exposure rubric
版本
gh-main-0471612
许可
MIT License, Copyright (c) 2024 OpenAI

以下为 O*NET-SOC 2010 职业 15-1151.00 Computer User Support Specialists 的工作任务，由本站依据 O*NET-SOC 2010→2019 官方对照表关联到此职业

Task (O*NET 20.1)Claude.aiRaw / share %
Modify and customize commercial programs for internal needs.

15-1151.00

0.088543.0
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

15-1151.00

0.037718.3
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

15-1151.00

0.031515.3
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

15-1151.00

0.01788.7
Answer user inquiries regarding computer software or hardware operation to resolve problems.

15-1151.00

0.00914.4
Enter commands and observe system functioning to verify correct operations and detect errors.

15-1151.00

0.00653.2
Prepare evaluations of software or hardware, and recommend improvements or upgrades.

15-1151.00

0.00602.9
Confer with staff, users, and management to establish requirements for new systems or modifications.

15-1151.00

0.00502.4
Develop training materials and procedures, or train users in the proper use of hardware or software.

15-1151.00

0.00361.8
Not observed on any surface — 7 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Oversee the daily performance of computer systems.
—0
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
—0
Refer major hardware or software problems or defective products to vendors or technicians for service.
—0
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
—0
Inspect equipment and read order sheets to prepare for delivery to users.
—0
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
—0
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
—0

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

O*NET 31.0 全部任务（16 项）

本职业在 O*NET 31.0 中的全部任务（英文原文；任务类型为核心或补充）。暴露值不列在此清单中，而在上方表格里，位于各来源所用 O*NET 版本的任务表述旁。

任务（O*NET 31.0）类型
Answer user inquiries regarding computer software or hardware operation to resolve problems.核心
Enter commands and observe system functioning to verify correct operations and detect errors.核心
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.核心
Oversee the daily performance of computer systems.核心
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.核心
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.核心
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.核心
Confer with staff, users, and management to establish requirements for new systems or modifications.核心
Develop training materials and procedures, or train users in the proper use of hardware or software.核心
Refer major hardware or software problems or defective products to vendors or technicians for service.核心
Prepare evaluations of software or hardware, and recommend improvements or upgrades.核心
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.核心
Inspect equipment and read order sheets to prepare for delivery to users.核心
Modify and customize commercial programs for internal needs.补充
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.补充
Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.补充

职业信息

就业展望（BLS）

就业人数，2025
751K
预计就业人数，2035
724K
变化 (2025–35)
-3.5%
年薪中位数，2025
$61,860
入职通常所需学历
Some college, no degree
最低 $30,890BLS EP 2025–35 中 825 个细分职业的工资中位数范围最高 $559,030

来源: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

韩国职业分类关联（KSCO）

来自 AI Changing Work 制作的 Korea Occupation Direct Crosswalk v1.1 当前版本的关联。关系值从 O*NET-SOC 职业一侧解读。

KSCO 代码KSCO 名称关系状态
22510정보 시스템 운영자本职业范围更窄已确认

关系与状态的定义(kr-direct v1.1)

国际劳工组织（ILO）职业说明

以下 ISCO-08 职业组由 AI Changing Work 原样套用美国劳工统计局（BLS）发布的对照表（2018 SOC→2010 SOC、2010 SOC→ISCO-08）、不逐案取舍，与本职业相关联；每项关联可能是完全对应，也可能是部分对应。

  • ISCO-08 3512Information and Communications Technology User Support Technicians

    信息和通信技术用户支持技术员

自行翻译

自行翻译 · 非 ISCO 官方词汇 — 未经国际劳工组织审核。

以下定义、任务和职业示例是 ILO 对该 ISCO-08 职业组的描述，而不是对本职业的描述。

Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.

任务

  • (a) answering user inquiries regarding software or hardware operation to resolve problems;
  • (b) entering commands and observing system functioning to verify correct operations and detect errors;
  • (c) installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications;
  • (d) overseeing the daily performance of communications and computer systems;
  • (e) setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software;
  • (f) maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • (g) emulating or reproducing technical problems encountered by users;
  • (h) consulting user guides, technical manuals and other documents to research and implement solutions;
  • (i) assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.

职业示例

Communications assistant (ICT) · Computer database assistant · Computer help desk operator · Computer programming assistant · Computer systems analysis assistant

Sources: ILO ISCO-08 — details: Credits

ESCO 职业词汇

以下每一项都是在已公开的ESCO-O*NET Crosswalk（第 1 版，2022 年）中与本职业逐项对应的。对应类型出自该对照表；表述出自 AI Changing Work。

  • ICT help desk agentESCO 3512.1范围相同

    ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.

  • ICT technicianESCO 3512.4有重叠，但不相同

    ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).

来源: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

许可: CC BY 4.0 (EU Reuse Notice)

查看原文

ESCO reuse terms and the modification notice are in Credits.

法国职业分类关联（ROME）

本职业与 ROME 4.0 职业条目（fiche）之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。标为「暂定」的关联仅凭同一模型系列（Claude）两位判定者的判定采纳，或对其判定适用运营方规则后采纳，因此其依据弱于已确认的关联。

ROME 代码ROME 名称（法语）关系
I1404Conseiller / Conseillère support technique informatique范围相同暂定
H1101Ingénieur / Ingénieure support technique本职业范围更宽
M1874Spécialiste support本职业范围更宽
I1405Administrateur / Administratrice bureautique本职业范围更宽暂定
I1406Superviseur / Superviseuse hot line en informatique本职业范围更宽暂定
I1401Technicien / Technicienne de maintenance en informatique有重叠，但不相同暂定
H1106Responsable support technique clients相关，但不对应
M1869Gestionnaire de parc informatique相关，但不对应
M1810Technicien / Technicienne d'exploitation informatique相关，但不对应暂定

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

西班牙职业分类关联（CNO-11）

本职业与 CNO-11 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

CNO-11 代码CNO-11 名称（西班牙语）关系
3812Técnicos en asistencia al usuario de tecnologías de la información范围相同

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

德国职业分类关联（KldB）

本职业与 KldB 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

KldB 代码KldB 名称（德语）关系
43223Berufe in der IT-Anwendungsberatung - komplexe Spezialistentätigkeiten本职业范围更窄
43102Berufe in der Informatik (ohne Spezialisierung) - fachlich ausgerichtete Tätigkeiten相关，但不对应
43112Berufe in der Wirtschaftsinformatik - fachlich ausgerichtete Tätigkeiten相关，但不对应暂定
43333Berufe in der IT-Organisation - komplexe Spezialistentätigkeiten相关，但不对应暂定

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

日本职业分类关联（JSCO）

本职业与 JSCO 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

JSCO 代码JSCO 名称（日语）关系
109その他の情報処理・通信技術者本职业范围更窄
105システム運用管理者相关，但不对应

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

本页数据的来源与许可，以及 AI Changing Work 的修改与翻译说明：致谢与来源