First-Line Supervisors of Office and Administrative Support Workers

Office and Administrative Support Occupations

O*NET-SOC 代码: 43-1011.00

Directly supervise and coordinate the activities of clerical and administrative support workers.

数据来源: BLS发布时间: 2026-08
很高· 相对
低四级相对区间很高
职业群单位数值
尺度 · 母数 · 来源
四级相对类别（低 / 中等 / 高 / 很高）
以BLS就业预测表中831个细分职业为基数。取值按 NEM（全国就业矩阵）代码给定，因此共用同一 NEM 代码的职业得到相同分档
来源数据集（XLSX 文件下载）
数据来源: Anthropic发布时间: 2026-03
0.186
0.000此处所载数值的范围0.745
尺度 · 母数 · 来源
观测暴露度指数，按发布原值0–1
以O*NET任务映射为基准
按 SOC 2018 职业发布的数值；具有相同 SOC 2018 代码的所有 O*NET 职业均显示此值
来源数据集（CSV 文件下载）
数据来源: ILO发布时间: 2025
0.43
0.09此处所载数值的范围0.70
职业群单位数值
尺度 · 母数 · 来源
生成式AI暴露度指数，按发布原值0–1
按 ISCO-08 细类（4 位）发布的数值。按原样应用美国劳工统计局（BLS）的官方对照表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）关联到本职业，对应关系为全部或部分对应
来源数据集（PDF 文件下载）

该来源发布的是什么性质的数值

BLS的类别是相对排位而非绝对水平，也不是一手测量：它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测，不是采用概率，也不区分自动化与增强。

Task-level exposure

仅显示有暴露的工作

已评分任务 29 项 · β ≥ 0.5 的任务 26 项（89.7%）

β = 直接暴露（E1）+ 0.5 × 借助工具时的暴露（E2），依据原始代码库的定义。

原始单位：O*NET 27.2 任务 → O*NET 31.0 职业代码
已评分任务中有 1 项不在 O*NET 31.0 任务列表中，其分数按 O*NET 27.2 的发布值保留。

来源: OpenAI "GPTs are GPTs" exposure rubric
版本: gh-main-0471612
许可: MIT License, Copyright (c) 2024 OpenAI

Task (O*NET 20.1)	Claude.aiRaw / share %	APIRaw / share %
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. 43-1011.00	0.182464.3	0.024127.2
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 43-1011.00	0.036512.9	0.014316.2
Resolve customer complaints or answer customers' questions regarding policies and procedures. 43-1011.00	0.01224.3	0.023426.4
Compute figures such as balances, totals, or commissions. 43-1011.00	0.00933.3	—0
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. 43-1011.00	0.00812.9	—0
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. 43-1011.00	0.00742.6	0.00172.0
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. 43-1011.00	0.00431.5	0.00303.4
Recruit, interview, and select employees. 43-1011.00	0.00351.2	0.00404.5
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. 43-1011.00	0.00341.2	—0
Train or instruct employees in job duties or company policies or arrange for training to be provided. 43-1011.00	0.00331.2	0.00222.4
Interpret and communicate work procedures and company policies to staff. 43-1011.00	0.00301.1	—0
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. 43-1011.00	0.00271.0	0.015717.8
Develop or update procedures, policies, or standards. 43-1011.00	0.00220.8	—0
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. 43-1011.00	0.00190.7	—0
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. 43-1011.00	0.00180.6	—0
Develop work schedules according to budgets and workloads. 43-1011.00	0.00180.6	—0
再显示 6 项工作 ▾收起 ▴
Not observed on any surface — 13 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.	—0	—0
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.	—0	—0
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.	—0	—0
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.	—0	—0
Coordinate activities with other supervisory personnel or with other work units or departments.	—0	—0
Make recommendations to management concerning such issues as staffing decisions or procedural changes.	—0	—0
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.	—0	—0
Monitor inventory levels and requisition or purchase supplies as needed.	—0	—0
Discuss work problems or grievances with union representatives.	—0	—0
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.	—0	—0
Arrange for necessary maintenance or repair work.	—0	—0
Keep informed of provisions of labor-management agreements and their effects on departmental operations.	—0	—0
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.	—0	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)	βE1 + 0.5 × E2
Interpret and communicate work procedures and company policies to staff. O*NET Task ID 9712	1.0
Compute figures such as balances, totals, or commissions. O*NET Task ID 9715	1.0
Resolve customer complaints or answer customers' questions regarding policies and procedures. O*NET Task ID 9703	0.5
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. O*NET Task ID 9704	0.5
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. O*NET Task ID 9705	0.5
Implement corporate or departmental policies, procedures, and service standards in conjunction with management. O*NET Task ID 9706	0.5
Train or instruct employees in job duties or company policies or arrange for training to be provided. O*NET Task ID 9708	0.5
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. O*NET Task ID 9709	0.5
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. O*NET Task ID 9710	0.5
Recruit, interview, and select employees. O*NET Task ID 9711	0.5
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. O*NET Task ID 9713	0.5
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. O*NET Task ID 9714	0.5
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. O*NET Task ID 9716	0.5
Coordinate activities with other supervisory personnel or with other work units or departments. O*NET Task ID 9717	0.5
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. O*NET Task ID 9718	0.5
Develop or update procedures, policies, or standards. O*NET Task ID 9719	0.5
Make recommendations to management concerning such issues as staffing decisions or procedural changes. O*NET Task ID 9720	0.5
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. O*NET Task ID 9721	0.5
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. O*NET Task ID 9723	0.5
Develop work schedules according to budgets and workloads. O*NET Task ID 9724	0.5
Monitor inventory levels and requisition or purchase supplies as needed. O*NET Task ID 9725	0.5
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. O*NET Task ID 9727	0.5
Arrange for necessary maintenance or repair work. O*NET Task ID 9728	0.5
Keep informed of provisions of labor-management agreements and their effects on departmental operations. O*NET Task ID 9729	0.5
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. O*NET Task ID 9730	0.5
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored. O*NET Task ID 9731	0.5
再显示 16 项工作 ▾收起 ▴
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. O*NET Task ID 9707	0.0
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. O*NET Task ID 9722	0.0
Discuss work problems or grievances with union representatives. O*NET Task ID 9726	0.0

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

O*NET 31.0 全部任务（28 项）

本职业在 O*NET 31.0 中的全部任务（英文原文；任务类型为核心或补充）。暴露值不列在此清单中，而在上方表格里，位于各来源所用 O*NET 版本的任务表述旁。

任务（O*NET 31.0）	类型
Resolve customer complaints or answer customers' questions regarding policies and procedures.	核心
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.	核心
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.	核心
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.	核心
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.	核心
Train or instruct employees in job duties or company policies or arrange for training to be provided.	核心
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.	核心
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.	核心
Recruit, interview, and select employees.	核心
Interpret and communicate work procedures and company policies to staff.	核心
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.	核心
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.	核心
Compute figures such as balances, totals, or commissions.	核心
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.	核心
Coordinate activities with other supervisory personnel or with other work units or departments.	核心
Develop or update procedures, policies, or standards.	核心
Make recommendations to management concerning such issues as staffing decisions or procedural changes.	核心
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.	核心
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.	核心
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.	补充
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.	补充
Develop work schedules according to budgets and workloads.	补充
Monitor inventory levels and requisition or purchase supplies as needed.	补充
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.	补充
Arrange for necessary maintenance or repair work.	补充
Keep informed of provisions of labor-management agreements and their effects on departmental operations.	补充
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.	补充
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.	补充

就业展望（BLS）

就业人数，2025: 1.5M
预计就业人数，2035: 1.5M
变化 (2025–35): +0.1%
年薪中位数，2025: $69,500
入职通常所需学历: High school diploma or equivalent

最低 $30,890BLS EP 2025–35 中 825 个细分职业的工资中位数范围最高 $559,030

来源: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

韩国职业分类关联（KSCO）

来自 AI Changing Work 制作的 Korea Occupation Direct Crosswalk v1.1 当前版本的关联。关系值从 O*NET-SOC 职业一侧解读。

KSCO 代码	KSCO 名称	关系	状态
37101	총무 사무원	相关，但不对应	已确认

关系与状态的定义(kr-direct v1.1)

国际劳工组织（ILO）职业说明

以下 ISCO-08 职业组由 AI Changing Work 原样套用美国劳工统计局（BLS）发布的对照表（2018 SOC→2010 SOC、2010 SOC→ISCO-08）、不逐案取舍，与本职业相关联；每项关联可能是完全对应，也可能是部分对应。

ISCO-08 3341Office Supervisors
办公室主管

自行翻译

自行翻译 · 非 ISCO 官方词汇 — 未经国际劳工组织审核。

以下定义、任务和职业示例是 ILO 对该 ISCO-08 职业组的描述，而不是对本职业的描述。

Office supervisors supervise and coordinate the activities of workers in Major Group 4: Clerical Support Workers.

任务

(a) coordinating, assigning and reviewing the work of clerks engaged in the following duties: word processing, record keeping and filing, operating telephones and switchboards; data entry, desktop publishing and other activities involving general office and administrative skills;
(b) establishing work schedules and procedures and co-coordinating activities with other work units or departments;
(c) resolving work-related problems and preparing and submitting progress and other reports;
(d) training and instructing employees in job duties, safety procedures and company policies, or arranging for training to be provided;
(e) evaluating employees’ job performance and conformity with regulations, and recommending appropriate personnel action;
(f) assisting in recruitment, interviewing and selection of employees.

职业示例

Clerical supervisor · Data entry supervisor · Filing clerks supervisor · Personnel clerks supervisor

Sources: ILO ISCO-08 — details: Credits

ESCO 职业词汇

以下每一项都是在已公开的ESCO-O*NET Crosswalk（第 1 版，2022 年）中与本职业逐项对应的。对应类型出自该对照表；表述出自 AI Changing Work。

office managerESCO 3341.8范围相同
\ Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
call centre analystESCO 3341.1本职业范围更宽
Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.
call centre supervisorESCO 3341.4本职业范围更宽
Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
contact centre supervisorESCO 3341.5本职业范围更宽
Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
business service managerESCO 1219.1有重叠，但不相同
Business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties.
call centre managerESCO 3341.2有重叠，但不相同
Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
contact centre managerESCO 1439.2有重叠，但不相同
Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
data entry supervisorESCO 3341.6有重叠，但不相同
Data entry supervisors manage the day-to-day operations of data entry staff. They organise the workflow and tasks.
medical practice managerESCO 3344.3有重叠，但不相同
Medical practice managers manage the day-to-day operations of a medical practice. They oversee the staff and business side of the practice.

来源: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

许可: CC BY 4.0 (EU Reuse Notice)

查看原文

ESCO reuse terms and the modification notice are in Credits.

法国职业分类关联（ROME）

本职业与 ROME 4.0 职业条目（fiche）之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。标为「暂定」的关联仅凭同一模型系列（Claude）两位判定者的判定采纳，或对其判定适用运营方规则后采纳，因此其依据弱于已确认的关联。

ROME 代码	ROME 名称（法语）	关系
D1428	Superviseur / Superviseuse technique et logistique en assistance de régulation médicale	本职业范围更宽暂定
D1435	Responsable de plateau de centre d'appels	本职业范围更宽暂定
M1432	Office manager	有重叠，但不相同暂定
C1123	Chef / Cheffe de service de la sécurité sociale	相关，但不对应
M1506	Manager de proximité	相关，但不对应
M1701	Responsable de l'administration des ventes	相关，但不对应
I1406	Superviseur / Superviseuse hot line en informatique	相关，但不对应暂定
M1704	Responsable service clients	相关，但不对应暂定

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

西班牙职业分类关联（CNO-11）

本职业与 CNO-11 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

CNO-11 代码	CNO-11 名称（西班牙语）	关系
3611	Supervisores de secretaría	范围相同暂定

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

德国职业分类关联（KldB）

本职业与 KldB 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

KldB 代码	KldB 名称（德语）	关系
71493	Aufsichtskräfte - Büro und Sekretariat	本职业范围更宽
73293	Aufsichtskräfte - Verwaltung	本职业范围更宽暂定
71393	Aufsichtskräfte - Unternehmensorganisation und -strategie	相关，但不对应
92123	Berufe im Dialogmarketing - komplexe Spezialistentätigkeiten	相关，但不对应暂定

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

日本职业分类关联（JSCO）

本职业与 JSCO 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

JSCO 代码	JSCO 名称（日语）	关系
257	総合事務員	相关，但不对应
263	経理事務員	相关，但不对应
251	庶務事務員	相关，但不对应暂定

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

本页数据的来源与许可，以及 AI Changing Work 的修改与翻译说明：致谢与来源