电话接线员
办公与行政支持AI暴露度
- 数据来源: BLS发布时间: 2026-08
高· 相对
低四级相对区间很高职业群单位数值
尺度 · 母数 · 来源
四级相对类别（低 / 中等 / 高 / 很高）
以BLS就业预测表中831个细分职业为基数。取值按 NEM（全国就业矩阵）代码给定，因此共用同一 NEM 代码的职业得到相同分档
- 数据来源: Anthropic发布时间: 2026-03
0.000
0.000此处所载数值的范围0.745尺度 · 母数 · 来源
- 数据来源: ILO发布时间: 2025
0.54
0.09此处所载数值的范围0.70职业群单位数值
尺度 · 母数 · 来源
生成式AI暴露度指数，按发布原值0–1
ISCO-08职业小类单位 — 共用同一代码的职业取值相同
本站计算，并非国际劳工组织发布的数值。在本站与 ILO 数据集相连的 1,012 个职业中，达到或高于此值的占 13%。
该来源发布的是什么性质的数值
BLS的类别是相对排位而非绝对水平，也不是一手测量：它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测，不是采用概率，也不区分自动化与增强。
Task-level exposure
仅显示有暴露的工作| Task | Claude.aiRaw / share % |
|---|---|
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.43-2021 | 0.004172.7 |
Perform clerical duties such as typing, proofreading, and sorting mail.43-2021 | 0.001527.3 |
| Not observed on any surface — 14 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | |
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. | —0 |
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. | —0 |
Observe signal lights on switchboards, and dial or press buttons to make connections. | —0 |
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. | —0 |
Provide assistance for customers with special billing requests. | —0 |
Calculate and quote charges for services such as long-distance connections. | —0 |
Monitor automated systems for placing collect calls and intervene for a callers needing assistance. | —0 |
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary. | —0 |
Interrupt busy lines if an emergency warrants. | —0 |
Provide relay service for hearing-impaired users. | —0 |
Promote company products, services, and savings plans when appropriate. | —0 |
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. | —0 |
Update directory information. | —0 |
Keep records of calls placed and received, and of related toll charges. | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.O*NET Task ID 13243 | 1.0 |
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.O*NET Task ID 13244 | 1.0 |
Observe signal lights on switchboards, and dial or press buttons to make connections.O*NET Task ID 13246 | 1.0 |
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.O*NET Task ID 13247 | 1.0 |
Provide assistance for customers with special billing requests.O*NET Task ID 13248 | 1.0 |
Calculate and quote charges for services such as long-distance connections.O*NET Task ID 13249 | 1.0 |
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.O*NET Task ID 13250 | 1.0 |
Perform clerical duties such as typing, proofreading, and sorting mail.O*NET Task ID 13251 | 1.0 |
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.O*NET Task ID 13252 | 1.0 |
Provide relay service for hearing-impaired users.O*NET Task ID 13254 | 1.0 |
Interrupt busy lines if an emergency warrants.O*NET Task ID 13253 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page