Administrative Services Managers
Management Occupations- O*NET-SOC code
- 11-3012.00
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
- Data source: BLSPublished: 2026-08
Moderate· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.000
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.42
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Show 14 hidden tasks18 rated tasks · 13 tasks with β ≥ 0.5 (72.2%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- All rated tasks are in the O*NET 31.0 task list.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 30.2) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.11-3012.00 | 0.040026.7 | 0.090050.0 |
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.11-3012.00 | 0.040026.7 | 0.030016.7 |
Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.11-3012.00 | 0.040026.7 | 0.030016.7 |
Prepare and review operational reports and schedules to ensure accuracy and efficiency.11-3012.00 | 0.030020.0 | 0.030016.7 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Learn to operate new office technologies as they are developed and implemented.O*NET Task ID 21265 | 1.0 |
Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.O*NET Task ID 21266 | 1.0 |
Direct or coordinate the supportive services department of a business, agency, or organization.O*NET Task ID 19 | 0.5 |
Set goals and deadlines for the department.O*NET Task ID 20 | 0.5 |
Prepare and review operational reports and schedules to ensure accuracy and efficiency.O*NET Task ID 21 | 0.5 |
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.O*NET Task ID 22 | 0.5 |
Plan, administer, and control budgets for contracts, equipment, and supplies.O*NET Task ID 24 | 0.5 |
Hire and terminate clerical and administrative personnel.O*NET Task ID 26 | 0.5 |
Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.O*NET Task ID 21262 | 0.5 |
Develop operational standards and procedures for the work unit or department.O*NET Task ID 21263 | 0.5 |
Establish work procedures or schedules to organize the daily work of administrative staff.O*NET Task ID 21264 | 0.5 |
Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.O*NET Task ID 21268 | 0.5 |
Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.O*NET Task ID 21269 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (18)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Set goals and deadlines for the department. | Core |
| Prepare and review operational reports and schedules to ensure accuracy and efficiency. | Core |
| Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. | Core |
| Acquire, distribute and store supplies. | Core |
| Conduct classes to teach procedures to staff. | Core |
| Direct or coordinate the supportive services department of a business, agency, or organization. | Supplemental |
| Plan, administer, and control budgets for contracts, equipment, and supplies. | Supplemental |
| Hire and terminate clerical and administrative personnel. | Supplemental |
| Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met. | — |
| Develop operational standards and procedures for the work unit or department. | — |
| Establish work procedures or schedules to organize the daily work of administrative staff. | — |
| Learn to operate new office technologies as they are developed and implemented. | — |
| Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence. | — |
| Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs. | — |
| Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll. | — |
| Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance. | — |
| Represent work unit at meetings or conferences and serve as liaison for requests or complaints. | — |
| Supervise administrative staff and provide training and orientation to new staff. | — |
0.00/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
None of this occupation's O*NET 29.3 tasks is classified as a physical task.
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 279K
- Projected employment, 2035
- 293K
- Change (2025–35)
- +5.2%
- Median annual wage, 2025
- $114,130
- Typical education needed for entry
- Bachelor's degree
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 12121 | 총무 및 인사 관리자 | This occupation is narrower | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 1219Business Services and Administration Managers Not Elsewhere Classified
The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.
This unit group covers business services and administration managers not classified elsewhere in Minor Group 121: Business Services and Administration Managers. For instance, the group includes occupations such as facilities manager, cleaning services manager, administrative services manager employed either as the manager of a department of a large enterprise and organization, or of an enterprise that provides such services to other enterprises and organizations.
Tasks
- In such cases tasks would include:
- (a) providing administrative, strategic planning and operational support, research and advice to senior management on matters such as the management of building facilities and administrative services;
- (b) developing and managing the organization's administrative and physical resources;
- (c) developing and implementing administrative and procedural statements and guidelines for use by staff in the organization;
- (d) analysing complex resource management issues and initiatives that affect the organization, and preparing associated reports, correspondence and submissions;
- (e) providing information and support for the preparation of financial reports and budgets;
- (f) leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information;
- (g) representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums;
- (h) establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources;
- (i) planning and directing daily operations;
- (j) overseeing the selection, training and performance of staff.
Example occupations
Administrative services manager · Cleaning services manager · Corporate services manager · Facilities manager
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- defence administration officerESCO 1219.3This occupation is narrower
Defence administration officers perform managerial duties and administrative tasks in defense institutions, such as maintenance of records, management of staff, and handling of accounts.
- membership managerESCO 2431.12This occupation is broader
Membership managers oversee and coordinate the membership plan, support existing members and engage with possible new members. They analyse the market trend reports and develop marketing plans accordingly. Membership managers monitor and ensure the efficiency of processes, systems and strategies.
- court administratorESCO 1349.11Overlapping, not the same
Court administrators perform managerial tasks in a court institution, such as supervision of staff, administration, communicating with judges and reviewing procedures. They also manage the court's finances, and oversee maintenance of the facility and equipment.
- library managerESCO 1349.16Overlapping, not the same
Library managers supervise the correct usage of library equipment and items. They manage the provided services of a library and the operation of the departments within a library. Library managers also provide training for new staff members and manage the budget of the library.
- office managerESCO 3341.8Overlapping, not the same
\ Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| K1417 | Responsable des affaires générales | This occupation is broader |
| M1216 | Secrétaire général / Secrétaire générale | Overlapping, not the same |
| K1419 | Responsable du service des assemblées | Related, not a match |
| M1223 | Chef / Cheffe des services administratifs et financiers | Related, not a match |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 1219 | Directores de políticas y planificación y de otros departamentos administrativos no clasificados bajo otros epígrafes | This occupation is narrowerprovisional |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 71394 | Führungskräfte - Unternehmensorganisation und -strategie | This occupation is narrower |
| 73254 | Berufe in der Justizverwaltung - hoch komplexe Tätigkeiten | Related, not a match |
| 73394 | Führungskräfte - Medien-, Dokumentations- und Informationsdienste | Related, not a matchprovisional |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 031 | 会社管理職員 | This occupation is narrowerprovisional |
| 012 | 管理的国家公務員 | Related, not a matchprovisional |
| 013 | 管理的地方公務員 | Related, not a matchprovisional |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources