Funeral Home Managers

O*NET-SOC code: 11-9171.00

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery high
Group-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
Source dataset (XLSX download)
Data source: AnthropicPublished: 2026-03
0.011
0.000Range of values carried here0.745
Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
Source dataset (CSV download)
Data source: ILOPublished: 2025
0.42
0.09Range of values carried here0.70
Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Exposed tasks only

22 rated tasks · 16 tasks with β ≥ 0.5 (72.7%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
All rated tasks are in the O*NET 31.0 task list.

Source: OpenAI "GPTs are GPTs" exposure rubric
Release: gh-main-0471612
License: MIT License, Copyright (c) 2024 OpenAI

Task (O*NET 30.2)	Claude.aiRaw / share %	APIRaw / share %
Conduct market research and analyze industry trends. 11-9171.00	0.040066.7	0.090060.0
Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. 11-9171.00	0.020033.3	0.050033.3
Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. 11-9171.00	0.00000.0	0.01006.7
Offer counsel and comfort to families and friends of the deceased. 11-9171.00	0.00000.0	0.00000.0
Explain goals, policies, or procedures to staff members. 11-9171.00	0.00000.0	0.00000.0
Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.	—0	0.00000.0
Not observed on any surface — 17 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Attend or make presentations at community events to promote funeral home services or build community relationships.	—0	—0
Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.	—0	—0
Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.	—0	—0
Direct or monitor administrative, support, repair, or maintenance services for funeral homes.	—0	—0
Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.	—0	—0
Negotiate contracts for prearranged funeral services.	—0	—0
Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.	—0	—0
Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.	—0	—0
Schedule funerals, burials, or cremations.	—0	—0
Sell funeral services, products, or merchandise to clients.	—0	—0
Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.	—0	—0
Set prices or credit terms for funeral products or services.	—0	—0
Complete and maintain records, such as state-required documents, tracking documents, or product inventories.	—0	—0
Identify skill development needs for funeral home staff.	—0	—0
Interview and hire new employees.	—0	—0
Schedule work hours for funeral home or contract employees.	—0	—0
Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.	—0	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)	βE1 + 0.5 × E2
Complete and maintain records, such as state-required documents, tracking documents, or product inventories. O*NET Task ID 18846	1.0
Explain goals, policies, or procedures to staff members. O*NET Task ID 18848	1.0
Schedule work hours for funeral home or contract employees. O*NET Task ID 18851	1.0
Conduct market research and analyze industry trends. O*NET Task ID 18831	0.5
Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws. O*NET Task ID 18835	0.5
Negotiate contracts for prearranged funeral services. O*NET Task ID 18836	0.5
Plan and implement changes to service offerings to meet community needs or increase funeral home revenues. O*NET Task ID 18838	0.5
Plan and implement sales promotions or other marketing strategies and activities for funeral home operations. O*NET Task ID 18839	0.5
Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. O*NET Task ID 18840	0.5
Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. O*NET Task ID 18841	0.5
Sell funeral services, products, or merchandise to clients. O*NET Task ID 18843	0.5
Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals. O*NET Task ID 18844	0.5
Set prices or credit terms for funeral products or services. O*NET Task ID 18845	0.5
Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency. O*NET Task ID 18847	0.5
Identify skill development needs for funeral home staff. O*NET Task ID 18849	0.5
Interview and hire new employees. O*NET Task ID 18850	0.5
Show 6 more tasks ▾Show less ▴
Attend or make presentations at community events to promote funeral home services or build community relationships. O*NET Task ID 18830	0.0
Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. O*NET Task ID 18832	0.0
Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff. O*NET Task ID 18833	0.0
Direct or monitor administrative, support, repair, or maintenance services for funeral homes. O*NET Task ID 18834	0.0
Offer counsel and comfort to families and friends of the deceased. O*NET Task ID 18837	0.0
Schedule funerals, burials, or cremations. O*NET Task ID 18842	0.0

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

All O*NET 31.0 task statements (23)

All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.

Task (O*NET 31.0)	Type
Attend or make presentations at community events to promote funeral home services or build community relationships.	Core
Conduct market research and analyze industry trends.	Core
Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.	Core
Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.	Core
Direct or monitor administrative, support, repair, or maintenance services for funeral homes.	Core
Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.	Core
Negotiate contracts for prearranged funeral services.	Core
Offer counsel and comfort to families and friends of the deceased.	Core
Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.	Core
Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.	Core
Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.	Core
Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.	Core
Schedule funerals, burials, or cremations.	Core
Sell funeral services, products, or merchandise to clients.	Core
Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.	Core
Set prices or credit terms for funeral products or services.	Core
Complete and maintain records, such as state-required documents, tracking documents, or product inventories.	Core
Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.	Core
Explain goals, policies, or procedures to staff members.	Core
Identify skill development needs for funeral home staff.	Core
Interview and hire new employees.	Core
Schedule work hours for funeral home or contract employees.	Core
Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.	Core

Employment outlook (BLS)

Employment, 2025: 35K
Projected employment, 2035: 36K
Change (2025–35): +4.1%
Median annual wage, 2025: $78,790
Typical education needed for entry: Associate's degree

lowest $30,890median wage across 825 detailed occupations, BLS EP 2025–35highest $559,030

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.

KSCO code	KSCO title	Relation	Status
15909	그 외 판매 및 고객 서비스 관리자	This occupation is narrower	confirmed

Relation and status definitions(kr-direct v1.1)

ILO occupational description

AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.

ISCO-08 1219Business Services and Administration Managers Not Elsewhere Classified

The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.

This unit group covers business services and administration managers not classified elsewhere in Minor Group 121: Business Services and Administration Managers. For instance, the group includes occupations such as facilities manager, cleaning services manager, administrative services manager employed either as the manager of a department of a large enterprise and organization, or of an enterprise that provides such services to other enterprises and organizations.

Tasks

In such cases tasks would include:
(a) providing administrative, strategic planning and operational support, research and advice to senior management on matters such as the management of building facilities and administrative services;
(b) developing and managing the organization's administrative and physical resources;
(c) developing and implementing administrative and procedural statements and guidelines for use by staff in the organization;
(d) analysing complex resource management issues and initiatives that affect the organization, and preparing associated reports, correspondence and submissions;
(e) providing information and support for the preparation of financial reports and budgets;
(f) leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information;
(g) representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums;
(h) establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources;
(i) planning and directing daily operations;
(j) overseeing the selection, training and performance of staff.

Example occupations

Administrative services manager · Cleaning services manager · Corporate services manager · Facilities manager

Sources: ILO ISCO-08 — details: Credits

ESCO occupational vocabulary

Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.

funeral services directorESCO 5163.4Overlapping, not the same
Funeral services directors coordinate the logistics of funerals. They support the deceased family by arranging the details concerning the location, dates and times of memorial services. Funeral services directors contact representatives of the cemetery to prepare the site, plan transportation for the deceased person, advise on the types of memorials and legal requirements or paperwork. Funeral services directors organise the daily operations of the crematorium. They oversee the staff's activities in the crematorium and ensure that they deliver services according to legal requirements. They monitor the crematorium service revenue budget and develop and maintain operational rules within the crematorium.

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

France classification links (ROME)

AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.

ROME code	ROME title (French)	Relation
K2606	Directeur / Directrice d'entreprise funéraire	Same scopeprovisional
K2602	Conseiller / Conseillère funéraire	Related, not a matchprovisional

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

Spain classification links (CNO-11)

AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.

CNO-11 code	CNO-11 title (Spanish)	Relation
1509	Directores y gerentes de empresas de gestión de residuos y de otras empresas de servicios no clasificados bajo otros epígrafes	This occupation is narrowerprovisional
5892	Empleados de pompas fúnebres y embalsamadores	Related, not a matchprovisional

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

Germany classification links (KldB)

AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.

KldB code	KldB title (German)	Relation
82494	Führungskräfte - Bestattungswesen	This occupation is broader
82493	Aufsichtskräfte - Bestattungswesen	Overlapping, not the same

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

Japan classification links (JSCO)

AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.

JSCO code	JSCO title (Japanese)	Relation
031	会社管理職員	Related, not a match
425	葬儀師，火葬作業員	Related, not a match

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources