Loan Officers
Business and Financial Operations Occupations- O*NET-SOC code
- 13-2072.00
Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. Advise borrowers on financial status and payment methods. Includes mortgage loan officers and agents, collection analysts, loan servicing officers, loan underwriters, and payday loan officers.
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.186
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.60
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Show 26 hidden tasks30 rated tasks · 29 tasks with β ≥ 0.5 (96.7%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- All rated tasks are in the O*NET 31.0 task list.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 30.2) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Maintain and review account records, updating and recategorizing them according to status changes.13-2072.00 | 0.040050.0 | 0.050083.3 |
Work with clients to identify their financial goals and to find ways of reaching those goals.13-2072.00 | 0.020025.0 | 0.00000.0 |
Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.13-2072.00 | 0.020025.0 | 0.00000.0 |
Review billing for accuracy.13-2072.00 | 0.00000.0 | 0.010016.7 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.O*NET Task ID 3410 | 1.0 |
Review loan agreements to ensure that they are complete and accurate according to policy.O*NET Task ID 3413 | 1.0 |
Compute payment schedules.O*NET Task ID 3414 | 1.0 |
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.O*NET Task ID 3426 | 1.0 |
Authorize or sign mail collection letters.O*NET Task ID 21636 | 1.0 |
Review billing for accuracy.O*NET Task ID 21647 | 1.0 |
Approve loans within specified limits, and refer loan applications outside those limits to management for approval.O*NET Task ID 3407 | 0.5 |
Meet with applicants to obtain information for loan applications and to answer questions about the process.O*NET Task ID 3408 | 0.5 |
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.O*NET Task ID 3409 | 0.5 |
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.O*NET Task ID 3411 | 0.5 |
Review and update credit and loan files.O*NET Task ID 3412 | 0.5 |
Stay abreast of new types of loans and other financial services and products to better meet customers' needs.O*NET Task ID 3415 | 0.5 |
Submit applications to credit analysts for verification and recommendation.O*NET Task ID 3416 | 0.5 |
Handle customer complaints and take appropriate action to resolve them.O*NET Task ID 3417 | 0.5 |
Work with clients to identify their financial goals and to find ways of reaching those goals.O*NET Task ID 3418 | 0.5 |
Market bank products to individuals and firms, promoting bank services that may meet customers' needs.O*NET Task ID 3421 | 0.5 |
Set credit policies, credit lines, procedures and standards in conjunction with senior managers.O*NET Task ID 3423 | 0.5 |
Analyze potential loan markets and develop referral networks to locate prospects for loans.O*NET Task ID 3425 | 0.5 |
Assist in selection of financial award candidates using electronic databases to certify loan eligibility.O*NET Task ID 21635 | 0.5 |
Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.O*NET Task ID 21637 | 0.5 |
Confer with underwriters to resolve mortgage application problems.O*NET Task ID 21638 | 0.5 |
Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.O*NET Task ID 21639 | 0.5 |
Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.O*NET Task ID 21640 | 0.5 |
Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.O*NET Task ID 21641 | 0.5 |
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.O*NET Task ID 21642 | 0.5 |
Inform individuals and groups about the financial assistance available to college or university students.O*NET Task ID 21643 | 0.5 |
Maintain and review account records, updating and recategorizing them according to status changes.O*NET Task ID 21644 | 0.5 |
Match individuals' needs and eligibility with available financial aid programs to provide informed recommendations.O*NET Task ID 21645 | 0.5 |
Review accounts to determine write-offs for collection agencies.O*NET Task ID 21646 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (30)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Approve loans within specified limits, and refer loan applications outside those limits to management for approval. | Core |
| Meet with applicants to obtain information for loan applications and to answer questions about the process. | Core |
| Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. | Core |
| Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. | Core |
| Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. | Core |
| Review and update credit and loan files. | Core |
| Review loan agreements to ensure that they are complete and accurate according to policy. | Core |
| Compute payment schedules. | Core |
| Stay abreast of new types of loans and other financial services and products to better meet customers' needs. | Core |
| Submit applications to credit analysts for verification and recommendation. | Core |
| Handle customer complaints and take appropriate action to resolve them. | Core |
| Work with clients to identify their financial goals and to find ways of reaching those goals. | Core |
| Market bank products to individuals and firms, promoting bank services that may meet customers' needs. | Core |
| Analyze potential loan markets and develop referral networks to locate prospects for loans. | Core |
| Supervise loan personnel. | Supplemental |
| Set credit policies, credit lines, procedures and standards in conjunction with senior managers. | Supplemental |
| Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action. | Supplemental |
| Assist in selection of financial award candidates using electronic databases to certify loan eligibility. | — |
| Authorize or sign mail collection letters. | — |
| Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation. | — |
| Confer with underwriters to resolve mortgage application problems. | — |
| Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. | — |
| Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans. | — |
| Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. | — |
| Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs. | — |
| Inform individuals and groups about the financial assistance available to college or university students. | — |
| Maintain and review account records, updating and recategorizing them according to status changes. | — |
| Match individuals' needs and eligibility with available financial aid programs to provide informed recommendations. | — |
| Review accounts to determine write-offs for collection agencies. | — |
| Review billing for accuracy. | — |
0.00/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
None of this occupation's O*NET 29.3 tasks is classified as a physical task.
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 283K
- Projected employment, 2035
- 286K
- Change (2025–35)
- +1.1%
- Median annual wage, 2025
- $76,690
- Typical education needed for entry
- Bachelor's degree
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 34030 | 은행 사무원 | This occupation is narrower | confirmed |
| 51041 | 대출 모집인 | Related, not a match | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 3312Credit and Loans Officers
The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.
Credit and loans officers analyse and evaluate financial information on applications for credit and loans and determine approval or disapproval of the client for the credit or loan, or recommend to management approval or disapproval.
Tasks
- (a) interviewing applicants for personal, mortgage, student and business loans;
- (b) researching and evaluating loan applicant’s financial status, references, credit and ability to repay the loan;
- (c) submitting credit and loan applications to management with recommendations for approval or rejection;
- (d) approving or rejecting loan applications within authorized limits ensuring that credit standards of the institution are respected;
- (e) keeping records of payments, and preparing routine letters requesting payment for overdue accounts and forwarding these for legal action;
- (f) completing credit and loan documentation.
Example occupations
Loans officer · Mortgage officer
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- loan officerESCO 3312.5Same scope
Loan officers assess and authorise the approval of loan applications for individuals and businesses. They ensure complete transactions between loan organisations, borrowers, and sellers. Loan officers are specialists in consumer, mortgage, or commercial lending.
- credit adviserESCO 3312.2This occupation is broader
Credit advisers offer guidance to customers related to credit services. They assess the customer's financial situation and debt issues arisen from credit cards, medical bills and car loans in order to identify optimal credit solutions for customers and also provide debt elimination plans to adjust their finances if needed. They prepare qualitative credit analyses and decision-making material in respect of defined customers in conformity with the bank's strategy on credit policy, ensure the credit quality and follow up on the performance of the credit portfolio. Credit advisers also have expertise in debt management and credit consolidation.
- credit analystESCO 3312.2.1This occupation is broader
Credit analysts investigate credit applications from customers and evaluate if the applications comply with regulations and guidelines of the financial loan-granting institution. On the basis of credit analyses they advise financial institutions whether customers are loan worthy. They perform tasks such as collecting data on the loan applicant, aquire additional information from other departments or institutions and indicating what sort of agreements the financial institution should reach with the credit applicant. Credit analysts also follow up on the development of the credit portfolio of clients.
- mortgage loan underwriterESCO 3312.6This occupation is broader
Mortgage loan underwriters ensure compliance with underwriter guidelines. They participate in the implementation of new underwriting guidelines. They also review closed and denied loans.
- mortgage brokerESCO 3311.2.2Overlapping, not the same
Mortgage brokers handle mortgage loan applications from clients, collect loan documentation and search for new mortgage lending opportunities. They complete and close mortgage loan processes for their clients.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| C1203 | Chargé / Chargée d'affaires bancaires | This occupation is broaderprovisional |
| C1214 | Chargé / Chargée d'études crédits bancaires | This occupation is broaderprovisional |
| C1217 | Conseiller commercial / Conseillère commerciale de banque | Overlapping, not the sameprovisional |
| C1208 | Courtier / Courtière en banque | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 3402 | Comerciales de préstamos y créditos | Same scopeprovisional |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 72113 | Bankkaufleute - komplexe Spezialistentätigkeiten | This occupation is narrower |
| 72112 | Bankkaufleute - fachlich ausgerichtete Tätigkeiten | Related, not a match |
| 61152 | Berufe im Geld- und Pfandverleih - fachlich ausgerichtete Tätigkeiten | Related, not a matchprovisional |
| 72183 | Berufe in Versicherungs- und Finanzdienstleistungen (sonstige spezifische Tätigkeitsangabe) - komplexe Spezialistentätigkeiten | Related, not a matchprovisional |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 281 | 営業・販売事務員 | Related, not a match |
| 346 | 金融・保険営業職業従事者 | Related, not a match |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources