First-Line Supervisors of Housekeeping and Janitorial Workers
Building and Grounds Cleaning and Maintenance Occupations- O*NET-SOC code
- 37-1011.00
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
- Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.044
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.20–0.22· 2 ISCO-08 groups
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
ILO value for each linked ISCO-08 group
- ISCO-08 5151Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments0.22
- ISCO-08 5152Domestic Housekeepers0.20
Task-level exposure
Show 18 hidden tasks26 rated tasks · 10 tasks with β ≥ 0.5 (38.5%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- All rated tasks are in the O*NET 31.0 task list.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 20.1) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.37-1011.00 | 0.047354.9 | —0 |
Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.37-1011.00 | 0.023226.9 | 0.006326.9 |
Recommend changes that could improve service and increase operational efficiency.37-1011.00 | 0.00748.6 | —0 |
Establish and implement operational standards and procedures for the departments supervised.37-1011.00 | 0.00273.1 | 0.003012.8 |
Screen job applicants, and hire new employees.37-1011.00 | 0.00192.2 | 0.007733.0 |
Instruct staff in work policies and procedures, and the use and maintenance of equipment.37-1011.00 | 0.00192.2 | 0.00177.5 |
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.37-1011.00 | 0.00172.0 | —0 |
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. | —0 | 0.004619.8 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Plan and prepare employee work schedules.O*NET Task ID 9514 | 1.0 |
Establish and implement operational standards and procedures for the departments supervised.O*NET Task ID 9527 | 1.0 |
Maintain required records of work hours, budgets, payrolls, and other information.O*NET Task ID 9531 | 1.0 |
Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.O*NET Task ID 9536 | 1.0 |
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.O*NET Task ID 9523 | 0.5 |
Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.O*NET Task ID 9525 | 0.5 |
Select and order or purchase new equipment, supplies, or furnishings.O*NET Task ID 9529 | 0.5 |
Recommend changes that could improve service and increase operational efficiency.O*NET Task ID 9530 | 0.5 |
Screen job applicants, and hire new employees.O*NET Task ID 9532 | 0.5 |
Perform financial tasks, such as estimating costs and preparing and managing budgets.O*NET Task ID 9535 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (26)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Direct activities for stopping the spread of infections in facilities, such as hospitals. | Core |
| Inspect work performed to ensure that it meets specifications and established standards. | Core |
| Plan and prepare employee work schedules. | Core |
| Perform or assist with cleaning duties as necessary. | Core |
| Investigate complaints about service and equipment, and take corrective action. | Core |
| Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. | Core |
| Inspect and evaluate the physical condition of facilities to determine the type of work required. | Core |
| Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. | Core |
| Instruct staff in work policies and procedures, and the use and maintenance of equipment. | Core |
| Issue supplies and equipment to workers. | Core |
| Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering. | Core |
| Inventory stock to ensure that supplies and equipment are available in adequate amounts. | Core |
| Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals. | Core |
| Confer with staff to resolve performance and personnel problems, and to discuss company policies. | Core |
| Establish and implement operational standards and procedures for the departments supervised. | Core |
| Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment. | Core |
| Select and order or purchase new equipment, supplies, or furnishings. | Core |
| Recommend changes that could improve service and increase operational efficiency. | Core |
| Maintain required records of work hours, budgets, payrolls, and other information. | Core |
| Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services. | Core |
| Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy. | Core |
| Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses. | Core |
| Check and maintain equipment to ensure that it is in working order. | Core |
| Screen job applicants, and hire new employees. | Supplemental |
| Perform financial tasks, such as estimating costs and preparing and managing budgets. | Supplemental |
| Perform grounds maintenance tasks, such as removing snow and mowing the lawn. | Supplemental |
0.11/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
Robot environment tiers (E0–E3)
E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site
Only tasks classified as physical are listed; other tasks have no tier in the source.
| Task (O*NET 29.3) | Robot environment tier |
|---|---|
| Inspect work performed to ensure that it meets specifications and established standards. | E0 none |
| Perform or assist with cleaning duties as necessary. | E0 none |
| Investigate complaints about service and equipment, and take corrective action. | E0 none |
| Inspect and evaluate the physical condition of facilities to determine the type of work required. | E0 none |
| Issue supplies and equipment to workers. | E1 purpose-built robot settings |
| Inventory stock to ensure that supplies and equipment are available in adequate amounts. | E1 purpose-built robot settings |
| Check and maintain equipment to ensure that it is in working order. | E0 none |
| Perform grounds maintenance tasks, such as removing snow and mowing the lawn. | E2 structured facilities |
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 265K
- Projected employment, 2035
- 274K
- Change (2025–35)
- +3.2%
- Median annual wage, 2025
- $49,100
- Typical education needed for entry
- High school diploma or equivalent
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 15302 | 청소 관련 관리자 | Overlapping, not the same | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 5151Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
- ISCO-08 5152Domestic Housekeepers
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- housekeeping supervisorESCO 5151.2Same scope
Housekeeping supervisors are in charge of supervising and coordinating the daily running of cleaning and housekeeping activities hospitality establishments.
- domestic housekeeperESCO 5152.2Overlapping, not the same
Domestic housekeepers are responsible for all the household activities in a private house. They oversee and execute duties according to the needs of the employer such as cooking, cleaning and washing activities, taking care of children and gardening. They order supplies and are in charge of expenditures allocated. Domestic housekeepers may supervise and instruct household staff in large households.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| G1503 | Gouvernant / Gouvernante d'étage en hôtellerie | This occupation is broaderprovisional |
| G1504 | Gouvernant général / Gouvernante générale en hôtellerie | This occupation is broaderprovisional |
| K2203 | Responsable de secteur en propreté de locaux | This occupation is broaderprovisional |
| K2312 | Ingénieur / Ingénieure responsable propreté nettoiement | This occupation is broaderprovisional |
| K2323 | Responsable propreté urbaine | This occupation is broaderprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 5831 | Supervisores de mantenimiento y limpieza en oficinas, hoteles y otros establecimientos | Same scope |
| 5832 | Mayordomos del servicio doméstico | Related, not a matchprovisional |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 54193 | Aufsichtskräfte - Reinigung | Overlapping, not the same |
| 63293 | Aufsichtskräfte - Hotellerie | Overlapping, not the same |
| 54113 | Berufe in der Gebäudereinigung - komplexe Spezialistentätigkeiten | Related, not a match |
| 83293 | Aufsichtskräfte - Hauswirtschaft und Verbraucherberatung | Related, not a match |
| 53393 | Aufsichtskräfte - Gewerbe- und Gesundheitsaufsicht, Desinfektion | Related, not a matchprovisional |
| 83213 | Berufe in der Hauswirtschaft - komplexe Spezialistentätigkeiten | Related, not a matchprovisional |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 711 | ビル・建物清掃員 | This occupation is narrowerprovisional |
| 404 | 身の回り世話従事者 | Related, not a matchprovisional |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources