Concierges

O*NET-SOC code: 39-6012.00

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery high
Group-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
Source dataset (XLSX download)
Data source: AnthropicPublished: 2026-03
0.188
0.000Range of values carried here0.745
Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
Source dataset (CSV download)
Data source: ILOPublished: 2025
0.51
0.09Range of values carried here0.70
Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Show 11 hidden tasks

16 rated tasks · 12 tasks with β ≥ 0.5 (75.0%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
All rated tasks are in the O*NET 31.0 task list.

Source: OpenAI "GPTs are GPTs" exposure rubric
Release: gh-main-0471612
License: MIT License, Copyright (c) 2024 OpenAI

Task (O*NET 20.1)	Claude.aiRaw / share %	APIRaw / share %
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. 39-6012.00	0.067985.0	0.006456.6
Plan special events, parties, or meetings, which may include booking musicians or celebrities. 39-6012.00	0.00678.4	0.002320.8
Make travel arrangements for sightseeing or other tours. 39-6012.00	0.00364.5	0.002522.6
Provide business services for guests, such as sending or receiving faxes or shipping packages. 39-6012.00	0.00172.1	—0

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task (O*NET 27.2)	βE1 + 0.5 × E2
Perform office duties on a temporary basis when needed. O*NET Task ID 4532	1.0
Arrange for interpreters or translators when patrons require such services. O*NET Task ID 4536	1.0
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. O*NET Task ID 4529	0.5
Make travel arrangements for sightseeing or other tours. O*NET Task ID 4530	0.5
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides. O*NET Task ID 4534	0.5
Arrange for the replacement of items lost by travelers. O*NET Task ID 4535	0.5
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. O*NET Task ID 20259	0.5
Provide directions to guests. O*NET Task ID 20260	0.5
Provide business services for guests, such as sending or receiving faxes or shipping packages. O*NET Task ID 20261	0.5
Plan special events, parties, or meetings, which may include booking musicians or celebrities. O*NET Task ID 20262	0.5
Arrange childcare services for guests. O*NET Task ID 20263	0.5
Order flowers for guests. O*NET Task ID 21203	0.5
Show 2 more tasks ▾Show less ▴

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

All O*NET 31.0 task statements (18)

All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.

Task (O*NET 31.0)	Type
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.	Core
Make travel arrangements for sightseeing or other tours.	Core
Receive, store, or deliver luggage or mail.	Core
Perform office duties on a temporary basis when needed.	Core
Pick up and deliver items or run errands for guests.	Core
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.	Core
Arrange for the replacement of items lost by travelers.	Core
Arrange for interpreters or translators when patrons require such services.	Core
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.	Core
Provide directions to guests.	Core
Provide business services for guests, such as sending or receiving faxes or shipping packages.	Core
Plan special events, parties, or meetings, which may include booking musicians or celebrities.	Core
Arrange childcare services for guests.	Core
Order flowers for guests.	Core
Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.	Core
Assist guests with special needs by providing equipment such as wheelchairs.	Core
Clean and tidy hotel lounge.	Supplemental
Provide food and beverage services to guests.	Supplemental

Anthropic, "What work can robots do?"2026-09

0.32/ 3· Robot exposure index

0 none3 unstructured settings

Scale, basis and source

Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time

Physical tasks among this occupation's O*NET 29.3 tasks

Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.

Source dataset

The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.

Tier of each physical task

Robot environment tiers (E0–E3)

E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site

Only tasks classified as physical are listed; other tasks have no tier in the source.

Task (O*NET 29.3)	Robot environment tier
Receive, store, or deliver luggage or mail.	E1 purpose-built robot settings
Pick up and deliver items or run errands for guests.	E2 structured facilities
Provide business services for guests, such as sending or receiving faxes or shipping packages.	E1 purpose-built robot settings
Clean and tidy hotel lounge.	E1 purpose-built robot settings
Provide food and beverage services to guests.	E1 purpose-built robot settings

Employment outlook (BLS)

Employment, 2025: 50K
Projected employment, 2035: 52K
Change (2025–35): +2.6%
Median annual wage, 2025: $38,950
Typical education needed for entry: High school diploma or equivalent

lowest $30,890median wage across 825 detailed occupations, BLS EP 2025–35highest $559,030

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.

KSCO code	KSCO title	Relation	Status
36122	데스크 안내원	This occupation is narrower	confirmed
44229	그 외 숙박시설 서비스원	Overlapping, not the same	confirmed
94201	아파트 경비원	Related, not a match	confirmed

Relation and status definitions(kr-direct v1.1)

ILO occupational description

AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.

ISCO-08 4224Hotel Receptionists

The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.

Hotel receptionists welcome and register guests in hotels and other establishments that provide accommodation services. They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.

Tasks

(a) maintaining an inventory of rooms available for occupancy, reservations and room assignments;
(b) registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys;
(c) providing information regarding hotel services and services available in the community;
(d) providing information about availability of accommodation and making room reservations;
(e) responding to guests’ requests for housekeeping and maintenance services as well as complaints;
(f) contacting housekeeping or maintenance services when guests report problems;
(g) compiling and checking guest accounts for charges using computerized or manual systems;
(h) receiving and forwarding messages in person or using telephone or telephone switchboard;
(i) reviewing statements of charges to departing guests and receiving payment.

Example occupations

Hotel front desk clerk · Hotel receptionist

Sources: ILO ISCO-08 — details: Credits

ESCO occupational vocabulary

Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.

hotel conciergeESCO 4229.1This occupation is broader
Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

France classification links (ROME)

AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.

ROME code	ROME title (French)	Relation
G1701	Concierge d'hôtel	Same scopeprovisional
G1705	Chef / Cheffe concierge d'hôtel	This occupation is broaderprovisional
K2501	Gardien / Gardienne d'immeuble	Related, not a match

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

Spain classification links (CNO-11)

AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.

CNO-11 code	CNO-11 title (Spanish)	Relation
4422	Recepcionistas de hoteles	Related, not a match
5833	Conserjes de edificios	Related, not a match

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

Germany classification links (KldB)

AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.

KldB code	KldB title (German)	Relation
63222	Berufe im Hotelservice - fachlich ausgerichtete Tätigkeiten	This occupation is narrower
63221	Berufe im Hotelservice - Helfer-/Anlerntätigkeiten	Related, not a match

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

Japan classification links (JSCO)

AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.

JSCO code	JSCO title (Japanese)	Relation
404	身の回り世話従事者	This occupation is narrower
254	受付・案内事務員	Related, not a match

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources