First-Line Supervisors of Retail Sales Workers

O*NET-SOC code: 41-1011.00

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

AI exposure

Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery high
Group-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
Source dataset (XLSX download)
Data source: AnthropicPublished: 2026-03
0.263
0.000Range of values carried here0.745
Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
Source dataset (CSV download)
Data source: ILOPublished: 2025
0.36
0.09Range of values carried here0.70
Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

AI exposure (OpenAI rubric)

21 rated tasks · 19 tasks with β ≥ 0.5 (90.5%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
All rated tasks are in the O*NET 31.0 task list.

Source: OpenAI "GPTs are GPTs" exposure rubric
Release: gh-main-0471612
License: MIT License, Copyright (c) 2024 OpenAI

Tasks

Task statements from the O*NET® 31.0 Database, core tasks first.

Task	Type	β (OpenAI)
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.	Core	0.5
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.	Core	0.5
Assign employees to specific duties.	Core	0.5
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.	Core	0.5
Inventory stock and reorder when inventory drops to a specified level.	Core	0.5
Keep records of purchases, sales, and requisitions.	Core	0.5
Enforce safety, health, and security rules.	Core	0
Examine products purchased for resale or received for storage to assess the condition of each product or item.	Core	0.5
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.	Core	0
Establish and implement policies, goals, objectives, and procedures for the department.	Core	0.5
Instruct staff on how to handle difficult and complicated sales.	Core	0.5
Estimate consumer demand and determine the types and amounts of goods to be sold.	Core	0.5
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.	Core	0.5
Plan and prepare work schedules and keep records of employees' work schedules and time cards.	Core	1
Review inventory and sales records to prepare reports for management and budget departments.	Core	0.5
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.	Core	0.5
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.	Supplemental	0.5
Formulate pricing policies for merchandise, according to profitability requirements.	Supplemental	0.5
Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.	Supplemental	0.5
Establish credit policies and operating procedures.	Supplemental	1
Plan budgets and authorize payments and merchandise returns.	Supplemental	0.5

Occupation information

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1. Relation values are read from the O*NET-SOC occupation side.

KSCO code	KSCO title	Relation	Status
52112	소규모 상점 일선 관리 종사원	exact	confirmed
52111	소규모 상점 경영자	close	confirmed

Relation and status definitions(kr-direct v1.1)

Sources and attribution

This page includes information from the O*NET® 31.0 Database (https://www.onetcenter.org/database.html) by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license (https://creativecommons.org/licenses/by/4.0/). O*NET® is a trademark of USDOL/ETA. AI Changing Work has modified all or some of this information: the O*NET-SOC code, title and task statements are reproduced in English without change; task-type labels are shown in the page's language and tasks are listed core first; any Korean occupation title shown on the Korean-language page is AI Changing Work's translation; any KSCO-8 unit groups linked to this occupation were paired with it by AI Changing Work's judgment, and the relation labels and statuses are AI Changing Work's additions. USDOL/ETA has not approved, endorsed, or tested these modifications.

Any AI exposure figures on this page are published by third parties, not by AI Changing Work, and none is part of the O*NET information. OpenAI publishes task-level scores (MIT License) for O*NET 27.2 task statements; each is shown next to the O*NET 31.0 task statement with the same task ID, whose wording can differ from the 27.2 statement that was scored. OpenAI also publishes occupation-level scores for O*NET-SOC codes in the same release, and any such score is shown on the O*NET occupation with the same code. Anthropic publishes an observed exposure index in the Anthropic Economic Index (CC-BY), and the U.S. Bureau of Labor Statistics publishes relative AI exposure categories (public domain); both are published per SOC code, and each value is shown on every O*NET occupation with that code. The International Labour Organization publishes a generative AI exposure index in ILO Working Paper 140 (CC BY 4.0) for ISCO-08 unit groups; AI Changing Work links those groups to O*NET occupations by applying the U.S. Bureau of Labor Statistics ISCO-08 to 2010 SOC and 2010 SOC to 2018 SOC crosswalks as published, without case-by-case selection, and these crosswalks match many groups only in part. Where several unit groups are linked, each group's published value is listed, and any summary shows only the lowest and highest of those values with the number of groups; no exposure figure is averaged or recalculated. Any employment figures are published by the U.S. Bureau of Labor Statistics for the SOC group containing this occupation. Each source is credited where its figures are shown.

O*NET OnLine: 41-1011.00 First-Line Supervisors of Retail Sales Workers

KSCO 코드·명칭: 한국표준직업분류(제8차 개정) — 통계청 고시 제2024-328호 (2024-07-01 고시, 2025-01-01 시행). 저작권법 제7조 제2호의 고시 항목이다. 명칭 표기(가운뎃점·띄어쓰기)는 해설서 2차 정오 반영판의 표기를 따랐으며, 고시 항목표와는 18개 명칭에서 가운뎃점 글리프나 띄어쓰기만 다르다. 통계청은 2025년 10월 국가데이터처로 개편되었다. 이 페이지의 KSCO 연결은 통계청·국가데이터처의 공식 연계표가 아니다.

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