Counter and Rental Clerks
Sales and Related Occupations- O*NET-SOC code
- 41-2021.00
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.205
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: OpenAIPublished: 2023
0.677
0.000Range of values carried here0.844Scale, basis and source
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Show 9 hidden tasks16 rated tasks · 13 tasks with β ≥ 0.5 (81.3%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- All rated tasks are in the O*NET 31.0 task list.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 20.1) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Recommend and provide advice on a wide variety of products and services.41-2021.00 | 0.085156.4 | 0.029754.3 |
Explain rental fees, policies, and procedures.41-2021.00 | 0.029019.2 | 0.006111.2 |
Provide information about rental items, such as availability, operation, or description.41-2021.00 | 0.022114.6 | 0.013825.2 |
Advise customers on use and care of merchandise.41-2021.00 | 0.01036.8 | —0 |
Answer telephones to provide information and receive orders.41-2021.00 | 0.00442.9 | —0 |
Prepare merchandise for display or for purchase or rental. | —0 | 0.00274.9 |
Receive orders for services, such as rentals, repairs, dry cleaning, and storage. | —0 | 0.00244.4 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Answer telephones to provide information and receive orders.O*NET Task ID 681 | 1.0 |
Prepare rental forms, obtaining customer signature and other information, such as required licenses.O*NET Task ID 684 | 1.0 |
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.O*NET Task ID 689 | 1.0 |
Provide information about rental items, such as availability, operation, or description.O*NET Task ID 691 | 1.0 |
Compute charges for merchandise or services and receive payments.O*NET Task ID 678 | 0.5 |
Recommend and provide advice on a wide variety of products and services.O*NET Task ID 680 | 0.5 |
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.O*NET Task ID 682 | 0.5 |
Keep records of transactions and of the number of customers entering an establishment.O*NET Task ID 683 | 0.5 |
Explain rental fees, policies, and procedures.O*NET Task ID 687 | 0.5 |
Reserve items for requested times and keep records of items rented.O*NET Task ID 688 | 0.5 |
Rent items, arrange for provision of services to customers, and accept returns.O*NET Task ID 690 | 0.5 |
Advise customers on use and care of merchandise.O*NET Task ID 692 | 0.5 |
Allocate equipment to participants in sporting events or recreational activities.O*NET Task ID 693 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (16)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Compute charges for merchandise or services and receive payments. | Core |
| Prepare merchandise for display or for purchase or rental. | Core |
| Recommend and provide advice on a wide variety of products and services. | Core |
| Answer telephones to provide information and receive orders. | Core |
| Greet customers and discuss the type, quality, and quantity of merchandise sought for rental. | Core |
| Keep records of transactions and of the number of customers entering an establishment. | Core |
| Prepare rental forms, obtaining customer signature and other information, such as required licenses. | Core |
| Receive, examine, and tag articles to be altered, cleaned, stored, or repaired. | Core |
| Inspect and adjust rental items to meet needs of customer. | Core |
| Explain rental fees, policies, and procedures. | Core |
| Reserve items for requested times and keep records of items rented. | Core |
| Receive orders for services, such as rentals, repairs, dry cleaning, and storage. | Core |
| Rent items, arrange for provision of services to customers, and accept returns. | Core |
| Provide information about rental items, such as availability, operation, or description. | Core |
| Advise customers on use and care of merchandise. | Core |
| Allocate equipment to participants in sporting events or recreational activities. | Supplemental |
0.17/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
Robot environment tiers (E0–E3)
E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site
Only tasks classified as physical are listed; other tasks have no tier in the source.
| Task (O*NET 29.3) | Robot environment tier |
|---|---|
| Prepare merchandise for display or for purchase or rental. | E1 purpose-built robot settings |
| Receive, examine, and tag articles to be altered, cleaned, stored, or repaired. | E1 purpose-built robot settings |
| Inspect and adjust rental items to meet needs of customer. | E0 none |
| Rent items, arrange for provision of services to customers, and accept returns. | E1 purpose-built robot settings |
| Allocate equipment to participants in sporting events or recreational activities. | E1 purpose-built robot settings |
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 409K
- Projected employment, 2035
- 422K
- Change (2025–35)
- +3%
- Median annual wage, 2025
- $41,300
- Typical education needed for entry
- No formal educational credential
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 52201 | 자동차 대여원 | This occupation is broader | confirmed |
| 52202 | 생활용품 대여원 | This occupation is broader | confirmed |
| 52203 | 사무용품 대여원 | This occupation is broader | confirmed |
| 52204 | 오락 및 스포츠용품 대여원 | This occupation is broader | confirmed |
| 52205 | 도서 및 영상 기록 매체 대여원 | This occupation is broader | confirmed |
| 52209 | 그 외 상품 대여원 | This occupation is broader | confirmed |
| 13905 | 장비 및 기계임대 서비스 관리자 | Related, not a match | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 5249Sales Workers Not Elsewhere Classified
The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.
This unit group includes sales workers not classified elsewhere in Sub -major Group 52: Sales Workers.
Example occupations
Rental salesperson
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- rental service representativeESCO 5249.2Same scope
Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
- rental service representative in agricultural machinery and equipmentESCO 5249.2.1.1This occupation is broader
Rental service representatives in agricultural machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
- rental service representative in air transport equipmentESCO 5249.2.1.2This occupation is broader
Rental service representatives in air transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
- rental service representative in construction and civil engineering machineryESCO 5249.2.1.4This occupation is broader
Rental service representatives in construction and civil engineering machinery are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
- rental service representative in machinery, equipment and tangible goodsESCO 5249.2.1This occupation is broader
Rental service representatives in other machinery, equipment and tangible goods are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
- rental service representative in office machinery and equipmentESCO 5249.2.1.5This occupation is broader
Rental service representatives in office machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
- rental service representative in personal and household goodsESCO 5249.2.2This occupation is broader
Rental service representatives in personal and household goods are in charge of renting out equipment and determining specific periods of usage. Personal and household goods are all goods use within households, such as bedroom furniture and linen and kitchen furniture, machinery and materials. Rental service representatives in personal and household goods document transactions, insurances and payments.
- rental service representative in recreational and sports goodsESCO 5249.2.2.1This occupation is broader
Rental service representatives in recreational and sports goods are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
- rental service representative in trucksESCO 5249.2.1.6This occupation is broader
Rental service representatives in trucks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
- rental service representative in video tapes and disksESCO 5249.2.2.2This occupation is broader
Rental service representatives in video tapes and disks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
- rental service representative in water transport equipmentESCO 5249.2.1.7This occupation is broader
Rental service representatives in water transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
- vehicle rental agentESCO 5249.3This occupation is broader
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| I1623 | Conseiller / Conseillère client après-vente des véhicules | This occupation is broader |
| D1204 | Agent technico-commercial / Agente technico-commerciale en location de véhicules | This occupation is broaderprovisional |
| D1224 | Chargé / Chargée de location d'engins et de matériel de chantier | This occupation is broaderprovisional |
| D1234 | Chargé / Chargée de location de matériel de transport ou de loisirs | This occupation is broaderprovisional |
| D1441 | Technico-commercial / Technico-commerciale de l'industrie et des services nautiques | Related, not a match |
| D1238 | Chef / Cheffe d'agence de location de véhicules | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 5499 | Vendedores no clasificados bajo otros epígrafes | This occupation is narrower |
| 5220 | Vendedores en tiendas y almacenes | Related, not a match |
| 4444 | Empleados de casas de empeño y de préstamos | Related, not a matchprovisional |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 61162 | Berufe im Verleih (außer Geld- und Pfandverleih) - fachlich ausgerichtete Tätigkeiten | This occupation is broader |
| 62183 | Berufe im Verkauf (ohne Produktspezialisierung) (sonstige spezifische Tätigkeitsangabe) - komplexe Spezialistentätigkeiten | Related, not a matchprovisional |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 423 | 物品賃貸人 | Overlapping, not the same |
| 339 | その他の販売類似職業従事者 | Related, not a match |
| 334 | 質屋店主・店員 | Related, not a matchprovisional |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources