Eligibility Interviewers, Government Programs
Office and Administrative Support Occupations- O*NET-SOC code
- 43-4061.00
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.060
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.42–0.45· 2 ISCO-08 groups
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
ILO value for each linked ISCO-08 group
- ISCO-08 3353Government Social Benefits Officials0.45
- ISCO-08 4229Client Information Workers Not Elsewhere Classified0.42
Task-level exposure
Exposed tasks only17 rated tasks · 16 tasks with β ≥ 0.5 (94.1%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- All rated tasks are in the O*NET 31.0 task list.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 30.2) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.43-4061.00 | 0.050083.3 | 0.010033.3 |
Answer applicants' questions about benefits and claim procedures.43-4061.00 | 0.010016.7 | —0 |
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.43-4061.00 | 0.00000.0 | 0.020066.7 |
Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.43-4061.00 | 0.00000.0 | —0 |
Investigate claimants for the possibility of fraud or abuse. | —0 | 0.00000.0 |
| Not observed on any surface — 12 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. | —0 | —0 |
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. | —0 | —0 |
Interview and investigate applicants for public assistance to gather information pertinent to their applications. | —0 | —0 |
Check with employers or other references to verify answers and obtain further information. | —0 | —0 |
Keep records of assigned cases, and prepare required reports. | —0 | —0 |
Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps. | —0 | —0 |
Schedule benefits claimants for adjudication interviews to address questions of eligibility. | —0 | —0 |
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services. | —0 | —0 |
Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures. | —0 | —0 |
Provide social workers with pertinent information gathered during applicant interviews. | —0 | —0 |
Monitor the payments of benefits throughout the duration of a claim. | —0 | —0 |
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Answer applicants' questions about benefits and claim procedures.O*NET Task ID 9732 | 1.0 |
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.O*NET Task ID 9734 | 1.0 |
Keep records of assigned cases, and prepare required reports.O*NET Task ID 9739 | 1.0 |
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.O*NET Task ID 9741 | 1.0 |
Provide social workers with pertinent information gathered during applicant interviews.O*NET Task ID 9743 | 1.0 |
Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.O*NET Task ID 9744 | 1.0 |
Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.O*NET Task ID 9746 | 1.0 |
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.O*NET Task ID 9733 | 0.5 |
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.O*NET Task ID 9735 | 0.5 |
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.O*NET Task ID 9736 | 0.5 |
Interview and investigate applicants for public assistance to gather information pertinent to their applications.O*NET Task ID 9737 | 0.5 |
Check with employers or other references to verify answers and obtain further information.O*NET Task ID 9738 | 0.5 |
Schedule benefits claimants for adjudication interviews to address questions of eligibility.O*NET Task ID 9740 | 0.5 |
Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.O*NET Task ID 9742 | 0.5 |
Monitor the payments of benefits throughout the duration of a claim.O*NET Task ID 9745 | 0.5 |
Investigate claimants for the possibility of fraud or abuse.O*NET Task ID 9747 | 0.5 |
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.O*NET Task ID 9748 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (17)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Answer applicants' questions about benefits and claim procedures. | Core |
| Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. | Core |
| Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. | Core |
| Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. | Core |
| Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status. | Core |
| Interview and investigate applicants for public assistance to gather information pertinent to their applications. | Core |
| Check with employers or other references to verify answers and obtain further information. | Core |
| Keep records of assigned cases, and prepare required reports. | Core |
| Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps. | Core |
| Schedule benefits claimants for adjudication interviews to address questions of eligibility. | Supplemental |
| Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services. | Supplemental |
| Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures. | Supplemental |
| Provide social workers with pertinent information gathered during applicant interviews. | Supplemental |
| Monitor the payments of benefits throughout the duration of a claim. | Supplemental |
| Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims. | Supplemental |
| Investigate claimants for the possibility of fraud or abuse. | Supplemental |
| Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations. | Supplemental |
0.00/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
None of this occupation's O*NET 29.3 tasks is classified as a physical task.
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 163K
- Projected employment, 2035
- 165K
- Change (2025–35)
- +1.6%
- Median annual wage, 2025
- $54,210
- Typical education needed for entry
- High school diploma or equivalent
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 35290 | 그 외 정부 행정 사무원 | Related, not a match | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 3353Government Social Benefits Officials
- ISCO-08 4229Client Information Workers Not Elsewhere Classified
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- immigration officerESCO 3351.3Overlapping, not the same
Immigration officers monitor the eligibility of people, food, electronic devices and merchandise entering a country via an entry point. They use surveillance methods and check identification and documents to ensure entry criteria and custom laws are complied with. They can also conduct interviews with prospective immigrants to verify eligibility and inspect cargo to identify and detect violations.
- social security inspectorESCO 3353.1Overlapping, not the same
Social security inspectors investigate fraudulent activities in social security that affect workers' rights. They audit and examine applications for benefits and investigate company actions based on employee complaints. Inspections include labour-related activities such as non-payment of wages or expenses. Social security inspectors ensure that employees are treated fairly and in accordance to laws. They record and make reports on their findings to ensure validity of the claims they are investigating.
- social security officerESCO 3353.2Overlapping, not the same
Social security officers advise clients on social security benefits and ensure they claim the benefits they are eligible for, as well as providing advice on promotions and other available support services such as employment benefits. They aid clients in applications for benefits such as sickness, maternity, pensions, invalidity, unemployment and family benefits. They investigate the client's right to benefits by reviewing their case and researching legislation and the claim, and suggest an appropriate course of action. Social security advisers also determine the aspects of a specific benefit.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| C1115 | Conseiller retraite / Conseillère retraite | This occupation is broaderprovisional |
| C1124 | Technicien / Technicienne sécurité sociale | Overlapping, not the sameprovisional |
| C1130 | Gestionnaire en protection sociale | Overlapping, not the sameprovisional |
| C1122 | Contrôleur / Contrôleuse prestations de la sécurité sociale | Related, not a matchprovisional |
| C1402 | Agent / Agente technique des régimes de retraite complémentaire et de prévoyance | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 3622 | Profesionales de apoyo de la Administración Pública de servicios sociales | Same scope |
| 4500 | Empleados administrativos con tareas de atención al público no clasificados bajo otros epígrafes | Related, not a match |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 73212 | Berufe in der Sozialverwaltung und -versicherung - fachlich ausgerichtete Tätigkeiten | This occupation is narrower |
| 73213 | Berufe in der Sozialverwaltung und -versicherung - komplexe Spezialistentätigkeiten | Related, not a match |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 161 | 福祉相談指導専門員 | Overlapping, not the same |
| 259 | その他の一般事務従事者 | Related, not a match |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources