Hotel, Motel, and Resort Desk Clerks

Office and Administrative Support Occupations
O*NET-SOC code
43-4081.00

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Data source: BLSPublished: 2026-08

    Very high· relative

    LowFour relative bandsVery high

    Group-level value

    Scale, basis and source

    Four relative bands (Low / Moderate / High / Very high)

    831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band

    Source dataset (XLSX download)

  • Data source: AnthropicPublished: 2026-03

    0.173

    0.000Range of values carried here0.745
    Scale, basis and source

    Observed exposure index, 0–1 as published

    Mapped onto O*NET tasks

    Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value

    Source dataset (CSV download)

  • Data source: ILOPublished: 2025

    0.51

    0.09Range of values carried here0.70

    Group-level value

    Scale, basis and source

    Generative AI exposure index, 0–1 as published

    Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published

    Source dataset (PDF download)

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

20 rated tasks · 16 tasks with β ≥ 0.5 (80.0%)

β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.

  • Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
  • All rated tasks are in the O*NET 31.0 task list.
Source
OpenAI "GPTs are GPTs" exposure rubric
Release
gh-main-0471612
License
MIT License, Copyright (c) 2024 OpenAI
Task (O*NET 30.2)Claude.aiRaw / share %APIRaw / share %
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

43-4081.00

0.00000.0—0
Make and confirm reservations.
—00.00000.0
Record guest comments or complaints, referring customers to managers as necessary.
—00.00000.0
Arrange tours, taxis, or restaurant reservations for customers.
—00.00000.0
Not observed on any surface — 16 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Greet, register, and assign rooms to guests of hotels or motels.
—0—0
Verify customers' credit, and establish how the customer will pay for the accommodation.
—0—0
Keep records of room availability and guests' accounts, manually or using computers.
—0—0
Compute bills, collect payments, and make change for guests.
—0—0
Issue room keys and escort instructions to bellhops.
—0—0
Review accounts and charges with guests during the check out process.
—0—0
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
—0—0
Transmit and receive messages, using telephones or telephone switchboards.
—0—0
Contact housekeeping or maintenance staff when guests report problems.
—0—0
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
—0—0
Deposit guests' valuables in hotel safes or safe-deposit boxes.
—0—0
Date-stamp, sort, and rack incoming mail and messages.
—0—0
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
—0—0
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
—0—0
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
—0—0
Plan, schedule or supervise the work of other employees.
—0—0

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

All O*NET 31.0 task statements (20)

All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.

Task (O*NET 31.0)Type
Greet, register, and assign rooms to guests of hotels or motels.Core
Verify customers' credit, and establish how the customer will pay for the accommodation.Core
Keep records of room availability and guests' accounts, manually or using computers.Core
Compute bills, collect payments, and make change for guests.Core
Issue room keys and escort instructions to bellhops.Core
Review accounts and charges with guests during the check out process.Core
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.Core
Transmit and receive messages, using telephones or telephone switchboards.Core
Contact housekeeping or maintenance staff when guests report problems.Core
Make and confirm reservations.Core
Record guest comments or complaints, referring customers to managers as necessary.Core
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.Core
Date-stamp, sort, and rack incoming mail and messages.Core
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.Core
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.Core
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.Core
Arrange tours, taxis, or restaurant reservations for customers.Supplemental
Deposit guests' valuables in hotel safes or safe-deposit boxes.Supplemental
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.Supplemental
Plan, schedule or supervise the work of other employees.Supplemental

Occupation information

Employment outlook (BLS)

Employment, 2025
265K
Projected employment, 2035
270K
Change (2025–35)
+1.8%
Median annual wage, 2025
$35,070
Typical education needed for entry
High school diploma or equivalent
lowest $30,890median wage across 825 detailed occupations, BLS EP 2025–35highest $559,030

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

Korea classification links (KSCO)

Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.

KSCO codeKSCO titleRelationStatus
36121예약 및 접수 사무원This occupation is broaderconfirmed

Relation and status definitions(kr-direct v1.1)

ILO occupational description

AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.

  • ISCO-08 4224Hotel Receptionists

The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.

Hotel receptionists welcome and register guests in hotels and other establishments that provide accommodation services. They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.

Tasks

  • (a) maintaining an inventory of rooms available for occupancy, reservations and room assignments;
  • (b) registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys;
  • (c) providing information regarding hotel services and services available in the community;
  • (d) providing information about availability of accommodation and making room reservations;
  • (e) responding to guests’ requests for housekeeping and maintenance services as well as complaints;
  • (f) contacting housekeeping or maintenance services when guests report problems;
  • (g) compiling and checking guest accounts for charges using computerized or manual systems;
  • (h) receiving and forwarding messages in person or using telephone or telephone switchboard;
  • (i) reviewing statements of charges to departing guests and receiving payment.

Example occupations

Hotel front desk clerk · Hotel receptionist

Sources: ILO ISCO-08 — details: Credits

ESCO occupational vocabulary

Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.

  • hotel conciergeESCO 4229.1Same scope

    Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

  • hospitality establishment receptionistESCO 4224.1Overlapping, not the same

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

  • night auditorESCO 4226.1Overlapping, not the same

    Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.

  • receptionistESCO 4226.2Overlapping, not the same

    Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

France classification links (ROME)

AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.

ROME codeROME title (French)Relation
G1703RéceptionnisteSame scopeprovisional
G1709Agent / Agente d'accueil et de prévention en campingThis occupation is broader
G1502Employé / Employée d'hôtelRelated, not a matchprovisional
G1704Agent / Agente de réservation en hôtellerieRelated, not a matchprovisional

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

Spain classification links (CNO-11)

AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.

CNO-11 codeCNO-11 title (Spanish)Relation
4422Recepcionistas de hotelesSame scopeprovisional

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

Germany classification links (KldB)

AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.

KldB codeKldB title (German)Relation
63222Berufe im Hotelservice - fachlich ausgerichtete TätigkeitenThis occupation is narrowerprovisional
63212Hotelkaufleute - fachlich ausgerichtete TätigkeitenRelated, not a matchprovisional
63221Berufe im Hotelservice - Helfer-/AnlerntätigkeitenRelated, not a matchprovisional

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

Japan classification links (JSCO)

AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.

JSCO codeJSCO title (Japanese)Relation
407娯楽場等接客員This occupation is narrowerprovisional
404身の回り世話従事者Related, not a match

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources