Interviewers, Except Eligibility and Loan
Office and Administrative Support Occupations- O*NET-SOC code
- 43-4111.00
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.385
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.55
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Show 9 hidden tasks17 rated tasks · 14 tasks with β ≥ 0.5 (82.4%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- 1 rated task is not in the O*NET 31.0 task list; its score is kept as published for O*NET 27.2.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 20.1) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Compile, record, and code results or data from interview or survey, using computer or specified form.43-4111.00 | 0.030443.1 | 0.335463.1 |
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.43-4111.00 | 0.016924.0 | 0.140526.4 |
Identify and report problems in obtaining valid data.43-4111.00 | 0.012117.2 | 0.03065.8 |
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.43-4111.00 | 0.009513.5 | 0.01733.2 |
Locate and list addresses and households.43-4111.00 | 0.00162.2 | 0.00190.4 |
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions. | —0 | 0.00380.7 |
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options. | —0 | 0.00180.3 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.O*NET Task ID 2627 | 1.0 |
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.O*NET Task ID 2628 | 1.0 |
Compile, record, and code results or data from interview or survey, using computer or specified form.O*NET Task ID 2629 | 1.0 |
Review data obtained from interview for completeness and accuracy.O*NET Task ID 2630 | 1.0 |
Assist individuals in filling out applications or questionnaires.O*NET Task ID 2632 | 1.0 |
Identify and report problems in obtaining valid data.O*NET Task ID 2634 | 1.0 |
Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.O*NET Task ID 2635 | 1.0 |
Prepare reports to provide answers in response to specific problems.O*NET Task ID 2637 | 1.0 |
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.O*NET Task ID 2633 | 0.5 |
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.O*NET Task ID 2636 | 0.5 |
Locate and list addresses and households.O*NET Task ID 2638 | 0.5 |
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.O*NET Task ID 2641 | 0.5 |
Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.O*NET Task ID 20435 | 0.5 |
Recruit participants for focus groups.O*NET Task ID 23932 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (16)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. | Core |
| Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation. | Core |
| Compile, record, and code results or data from interview or survey, using computer or specified form. | Core |
| Review data obtained from interview for completeness and accuracy. | Core |
| Assist individuals in filling out applications or questionnaires. | Core |
| Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options. | Core |
| Identify and report problems in obtaining valid data. | Core |
| Perform patient services, such as answering the telephone or assisting patients with financial or medical questions. | Core |
| Prepare reports to provide answers in response to specific problems. | Core |
| Meet with supervisor daily to submit completed assignments and discuss progress. | Core |
| Supervise or train other staff members. | Core |
| Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments. | Core |
| Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. | Supplemental |
| Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension. | Supplemental |
| Locate and list addresses and households. | Supplemental |
| Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator. | Supplemental |
0.00/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
None of this occupation's O*NET 29.3 tasks is classified as a physical task.
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 154K
- Projected employment, 2035
- 138K
- Change (2025–35)
- -10.4%
- Median annual wage, 2025
- $45,920
- Typical education needed for entry
- High school diploma or equivalent
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 33202 | 통계 및 설문 조사 사무원 | This occupation is broader | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 4227Survey and Market Research Interviewers
The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.
Survey and market research interviewers interview people and record their responses to survey and market research questions on a range of topics.
Tasks
- (a) contacting individuals by telephone or in person and explaining the purpose of the interview;
- (b) asking questions following the outlines of questionnaires and surveys;
- (c) recording responses on paper or entering responses directly into a computer database through computer-assisted interviewing systems;
- (d) identifying and resolving inconsistencies in responses;
- (e) providing feedback to survey sponsors concerning problems in obtaining valid data.
Example occupations
Market research interviewer · Public opinion interviewer · Survey interviewer
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- market research interviewerESCO 4227.1This occupation is broader
Market research interviewers strive to collect information on the perceptions, opinions, and preferences of customers in relation to commercial products or services. They use interview techniques to draw as much information as possible by contacting people via telephone calls, by approaching them face-to-face or by by virtual means. They pass this information to experts for drawing analysis.
- survey enumeratorESCO 4227.2This occupation is broader
Survey enumerators perform interviews and fill in forms in order to collect the data provided by interviewees. They can collect information by phone, mail, personal visits or on the street. They conduct and help the interviewees administer the information that the interviewer is interested in having, usually related to demographic information for governmental statistical purposes.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| M1401 | Enquêteur / Enquêtrice sondage | This occupation is broader |
| M1425 | Agent recenseur / Agente recenseuse | This occupation is broader |
| M1421 | Panéliste | Related, not a match |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 4430 | Agentes de encuestas | Same scope |
| 4500 | Empleados administrativos con tareas de atención al público no clasificados bajo otros epígrafes | Related, not a match |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 91341 | Berufe in der Markt- und Meinungsforschung - Helfer-/Anlerntätigkeiten | This occupation is broader |
| 73222 | Verwaltende Berufe im Sozial- und Gesundheitswesen - fachlich ausgerichtete Tätigkeiten | Related, not a match |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 292 | 調査員 | This occupation is broader |
| 256 | 電話応接事務員 | Related, not a match |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources