New Accounts Clerks
Office and Administrative Support Occupations- O*NET-SOC code
- 43-4141.00
Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
- Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.000
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.64
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Exposed tasks only15 rated tasks · 13 tasks with β ≥ 0.5 (86.7%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- All rated tasks are in the O*NET 31.0 task list.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 30.2) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Compile information about new accounts, enter account information into computers, and file related forms or other documents.43-4141.00 | 0.00000.0 | 0.0100100.0 |
Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.43-4141.00 | 0.00000.0 | 0.00000.0 |
Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.43-4141.00 | 0.00000.0 | —0 |
Refer customers to appropriate bank personnel to meet their financial needs. | —0 | 0.00000.0 |
Execute wire transfers of funds. | —0 | 0.00000.0 |
| Not observed on any surface — 10 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes. | —0 | —0 |
Collect and record customer deposits and fees and issue receipts, using computers. | —0 | —0 |
Investigate and correct errors upon customers' request, according to customer and bank records. | —0 | —0 |
Perform teller duties as required. | —0 | —0 |
Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults. | —0 | —0 |
Obtain credit records from reporting agencies. | —0 | —0 |
Duplicate records for distribution to branch offices. | —0 | —0 |
Perform foreign currency transactions and sell traveler's checks. | —0 | —0 |
Schedule repairs for locks on safe-deposit boxes. | —0 | —0 |
Process loan applications. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.O*NET Task ID 4722 | 1.0 |
Compile information about new accounts, enter account information into computers, and file related forms or other documents.O*NET Task ID 4723 | 1.0 |
Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.O*NET Task ID 4726 | 1.0 |
Duplicate records for distribution to branch offices.O*NET Task ID 4732 | 1.0 |
Refer customers to appropriate bank personnel to meet their financial needs.O*NET Task ID 4724 | 0.5 |
Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.O*NET Task ID 4725 | 0.5 |
Obtain credit records from reporting agencies.O*NET Task ID 4727 | 0.5 |
Collect and record customer deposits and fees and issue receipts, using computers.O*NET Task ID 4728 | 0.5 |
Investigate and correct errors upon customers' request, according to customer and bank records.O*NET Task ID 4729 | 0.5 |
Execute wire transfers of funds.O*NET Task ID 4731 | 0.5 |
Perform foreign currency transactions and sell traveler's checks.O*NET Task ID 4734 | 0.5 |
Schedule repairs for locks on safe-deposit boxes.O*NET Task ID 4735 | 0.5 |
Process loan applications.O*NET Task ID 20141 | 0.5 |
Perform teller duties as required.O*NET Task ID 4730 | 0.0 |
Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.O*NET Task ID 4733 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (15)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities. | Core |
| Compile information about new accounts, enter account information into computers, and file related forms or other documents. | Core |
| Refer customers to appropriate bank personnel to meet their financial needs. | Core |
| Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes. | Core |
| Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit. | Core |
| Collect and record customer deposits and fees and issue receipts, using computers. | Core |
| Investigate and correct errors upon customers' request, according to customer and bank records. | Core |
| Perform teller duties as required. | Core |
| Execute wire transfers of funds. | Core |
| Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults. | Core |
| Obtain credit records from reporting agencies. | Supplemental |
| Duplicate records for distribution to branch offices. | Supplemental |
| Perform foreign currency transactions and sell traveler's checks. | Supplemental |
| Schedule repairs for locks on safe-deposit boxes. | Supplemental |
| Process loan applications. | Supplemental |
0.51/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
Robot environment tiers (E0–E3)
E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site
Only tasks classified as physical are listed; other tasks have no tier in the source.
| Task (O*NET 29.3) | Robot environment tier |
|---|---|
| Collect and record customer deposits and fees and issue receipts, using computers. | E2 structured facilities |
| Perform teller duties as required. | E2 structured facilities |
| Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults. | E1 purpose-built robot settings |
| Perform foreign currency transactions and sell traveler's checks. | E2 structured facilities |
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 38K
- Projected employment, 2035
- 36K
- Change (2025–35)
- -6.5%
- Median annual wage, 2025
- $47,670
- Typical education needed for entry
- High school diploma or equivalent
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 34030 | 은행 사무원 | This occupation is narrower | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 4312Statistical, Finance and Insurance Clerks
The definition, tasks and examples below are the ILO's description of that unit group, not of this occupation.
Statistical, finance and insurance clerks obtain, compile and compute statistical or actuarial data or perform clerical tasks relating to the transactions of insurance establishments, banks and other financial establishments.
Tasks
- (a) processing insurance enrolments, cancellations, claims transactions, policy changes and payments;
- (b) obtaining and compiling statistical or actuarial data based on routine or special sources of information;
- (c) calculating totals, averages, percentages and other details and presenting them in the required tabular form;
- (d) preparing financial documents, and calculating interest or brokerage charges and stamp duties payable;
- (e) maintaining records of bonds, shares and other securities bought or sold on behalf of clients or employer.
Example occupations
Actuarial clerk · Brokerage clerk · Finance clerk · Insurance clerk · Mortgage clerk · Securities clerk · Statistical clerk
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- bank account managerESCO 3312.1Same scope
Bank account managers advise prospective clients on the type of banking accounts suitable for their needs. They work with clients to set up the bank account and remain their primary point of contact in the bank, assisting with all necessary documentation. Bank account managers may recommend their clients to contact other departments in the bank for other specific needs.
- bank tellerESCO 4211.1Overlapping, not the same
Bank tellers deal most frequently with customers of the bank. They promote the banks products and services, and provide information about the customers personal accounts and related transfers, deposits, savings etc. They order bank cards and checks for the customers, receive and balance cash and checks and ensure compliance with internal policies. They work on client accounts, deal with payments and manage the use of vaults and safe deposit boxes
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| C1201 | Chargé / Chargée d'accueil et de services clientèle bancaire | Overlapping, not the sameprovisional |
| C1206 | Conseiller / Conseillère de clientèle bancaire | Related, not a matchprovisional |
| C1211 | Guichetier vendeur / Guichetière vendeuse | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 4113 | Empleados de oficina de servicios estadísticos, financieros y bancarios | This occupation is narrower |
| 4441 | Cajeros de bancos y afines | Related, not a match |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 72112 | Bankkaufleute - fachlich ausgerichtete Tätigkeiten | This occupation is narrowerprovisional |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 262 | 預・貯金窓口事務員 | This occupation is narrower |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources