Passenger Attendants
Transportation and Material Moving Occupations- O*NET-SOC code
- 53-6061.00
Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
- Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.117
0.000Range of values carried here0.745Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.22–0.25· 2 ISCO-08 groups
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
ILO value for each linked ISCO-08 group
- ISCO-08 5111Travel Attendants and Travel Stewards0.22
- ISCO-08 5112Transport Conductors0.25
Task-level exposure
Show 12 hidden tasks14 rated tasks · 4 tasks with β ≥ 0.5 (28.6%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- 2 rated tasks are not in the O*NET 31.0 task list; their scores are kept as published for O*NET 27.2.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
Tasks of O*NET-SOC 2010 occupation 53-6061.00 Transportation Attendants, Except Flight Attendants, linked to this occupation by the O*NET-SOC 2010 to 2019 crosswalk
| Task (O*NET 20.1) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.53-6061.00 | 0.011585.8 | 0.011286.5 |
Respond to passengers' questions, requests, or complaints.53-6061.00 | 0.001914.2 | 0.001713.5 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Respond to passengers' questions, requests, or complaints.O*NET Task ID 13174 | 1.0 |
Greet passengers boarding transportation equipment and announce routes and stops.O*NET Task ID 13179 | 1.0 |
Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.O*NET Task ID 13178 | 0.5 |
Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.O*NET Task ID 13182 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (12)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Provide boarding assistance to elderly, sick, or injured people. | Core |
| Open and close doors for passengers. | Core |
| Respond to passengers' questions, requests, or complaints. | Core |
| Explain and demonstrate safety procedures and safety equipment use. | Core |
| Perform equipment safety checks prior to departure. | Core |
| Signal transportation operators to stop or to proceed. | Core |
| Greet passengers boarding transportation equipment and announce routes and stops. | Core |
| Determine or facilitate seating arrangements. | Core |
| Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps. | Core |
| Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking. | Supplemental |
| Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. | Supplemental |
| Adjust window shades or seat cushions at the request of passengers. | Supplemental |
0.16/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
Robot environment tiers (E0–E3)
E0 noneDetails
Rated not doable by robots that have been deployed, sold or demonstrated, even in a purpose-built setting
E1 purpose-built robot settingsDetails
Rated doable in a setting built around the machine, such as a fenced machine cell or a bottling line
E2 structured facilitiesDetails
Rated doable in a human work facility that an institution keeps to a working standard, such as a hospital pharmacy or a container port
E3 unstructured settingsDetails
Rated doable in a setting that no institution keeps to a working standard, such as a private home or a construction site
Only tasks classified as physical are listed; other tasks have no tier in the source.
| Task (O*NET 29.3) | Robot environment tier |
|---|---|
| Provide boarding assistance to elderly, sick, or injured people. | E0 none |
| Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps. | E0 none |
| Open and close doors for passengers. | E2 structured facilities |
| Perform equipment safety checks prior to departure. | E1 purpose-built robot settings |
| Adjust window shades or seat cushions at the request of passengers. | E1 purpose-built robot settings |
Occupation information
Employment outlook (BLS)
- Employment, 2025
- 27K
- Projected employment, 2035
- 29K
- Change (2025–35)
- +6%
- Median annual wage, 2025
- $37,720
- Typical education needed for entry
- High school diploma or equivalent
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 44121 | 선박 객실 승무원 | This occupation is broader | confirmed |
| 44122 | 열차 객실 승무원 | This occupation is broader | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 5111Travel Attendants and Travel Stewards
- ISCO-08 5112Transport Conductors
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- flight attendantESCO 5111.2.1This occupation is broader
Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalities.
- ground steward/ground stewardessESCO 4221.1This occupation is broader
Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
- railway passenger service agentESCO 5112.2This occupation is broader
Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
- ship steward/ship stewardessESCO 5111.2.2This occupation is broader
Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
- steward/stewardessESCO 5111.2This occupation is broader
Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
- train attendantESCO 5111.2.3This occupation is broader
Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| N3113 | Steward yachting polyvalent / Steward yachting polyvalente | This occupation is broader |
| N4132 | Contrôleur / Contrôleuse de bus | This occupation is broader |
| N4302 | Agent / Agente de contrôle du réseau ferré | This occupation is broaderprovisional |
| N2207 | Agent / Agente d'accompagnement du transport | Overlapping, not the sameprovisional |
| G1107 | Hôte / Hôtesse d'accueil et d'animation de croisière | Related, not a matchprovisional |
| G1611 | Steward / Hôtesse de train | Related, not a matchprovisional |
| N4306 | Agent / Agente d'accompagnement des trains | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 5821 | Auxiliares de vuelo y camareros de avión, barco y tren | Related, not a match |
| 5822 | Revisores y cobradores de transporte terrestre | Related, not a match |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 51401 | Servicekräfte im Personenverkehr (ohne Spezialisierung) - Helfer- und Anlerntätigkeiten | Overlapping, not the same |
| 51412 | Servicefachkräfte im Straßen- und Schienenverkehr - fachlich ausgerichtete Tätigkeiten | Overlapping, not the same |
| 51422 | Servicefachkräfte im Luftverkehr - fachlich ausgerichtete Tätigkeiten | Overlapping, not the sameprovisional |
| 51432 | Servicefachkräfte im Schiffsverkehr - fachlich ausgerichtete Tätigkeiten | Related, not a match |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 404 | 身の回り世話従事者 | Related, not a match |
| 631 | 車掌 | Related, not a match |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources