Collections Analysts

Business & Financial Operations

AI exposure

Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery high
Group-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
Source dataset (XLSX download)
Data source: AnthropicPublished: 2026-03
0.234
0.000Range of values carried here0.745
Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Source dataset
Data source: ILOPublished: 2025
0.60
0.09Range of values carried here0.70
Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
ISCO-08 unit group — every occupation sharing the code gets this value
Computed by this site, not published by the ILO: of the 1,012 occupations this site links to the ILO dataset, 4% score at or above this value.
Source dataset

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Show 26 hidden tasks

Task	Claude.aiRaw / share %	APIRaw / share %
Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans. 13-2071	0.110320.6	0.00797.1
Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions. 13-2071	0.109720.4	0.00333.0
Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. 13-2071	0.066412.4	0.01099.8
Create debt management plans, spending plans, or budgets to assist clients to meet financial goals. 13-2071	0.064312.0	0.00797.1
Recommend educational materials or resources to clients on matters such as financial planning, budgeting, or credit. 13-2071	0.03847.2	0.00827.4
Explain services or policies to clients, such as debt management program rules, the advantages and disadvantages of using services, or creditor concession policies. 13-2071	0.03145.9	0.00746.6
Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation. 13-2071	0.02644.9	0.00302.7
Teach courses or seminars on topics such as budgeting, managing personal finances, or financial literacy. 13-2071	0.02113.9	0.00272.4
Estimate time for debt repayment given amount of debt, interest rates, and available funds. 13-2071	0.01282.4	—0
Analyze potential loan markets to find opportunities to promote loans and financial services. 13-2071	0.00941.8	0.00252.2
Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed. 13-2071	0.00881.6	0.00333.0
Prepare written documents to establish contracts with or communicate financial recommendations to clients. 13-2071	0.00671.2	0.00171.5
Review billing for accuracy. 13-2071	0.00641.2	0.01069.5
Assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information. 13-2071	0.00450.8	0.00242.2
Inform individuals and groups about the financial assistance available to college or university students. 13-2071	0.00450.8	0.00191.7
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. 13-2071	0.00290.5	0.00383.4
Match students' needs and eligibility with available financial aid programs to provide informed recommendations. 13-2071	0.00280.5	0.00151.3
Maintain and review account records, updating and recategorizing them according to status changes. 13-2071	0.00260.5	0.00575.1
Contact creditors to explain clients' financial situations and to arrange for payment adjustments so that payments are feasible for clients and agreeable to creditors. 13-2071	0.00260.5	—0
Interview applicants and request specified information for loan applications. 13-2071	0.00240.4	0.00887.9
Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat. 13-2071	0.00230.4	—0
Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.	—0	0.01029.1
Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.	—0	0.00363.2
Review accounts to determine write-offs for collection agencies.	—0	0.00262.3
Assist in selection of financial award candidates using electronic databases to certify loan eligibility.	—0	0.00161.4
Show 15 more tasks ▾Show less ▴

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

Task	βE1 + 0.5 × E2
Calculate clients' available monthly income to meet debt obligations. O*NET Task ID 18935	1.0
Estimate time for debt repayment, given amount of debt, interest rates, and available funds. O*NET Task ID 18937	1.0
Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies. O*NET Task ID 18938	1.0
Prepare written documents to establish contracts with or communicate financial recommendations to clients. O*NET Task ID 18942	1.0
Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions. O*NET Task ID 18952	1.0
Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions. O*NET Task ID 18953	1.0
Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat. O*NET Task ID 18933	0.5
Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information. O*NET Task ID 18934	0.5
Create debt management plans, spending plans, or budgets to assist clients to meet financial goals. O*NET Task ID 18936	0.5
Interview clients by telephone or in person to gather financial information. O*NET Task ID 18939	0.5
Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries. O*NET Task ID 18940	0.5
Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans. O*NET Task ID 18941	0.5
Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first. O*NET Task ID 18943	0.5
Recommend educational materials or resources to clients on matters, such as financial planning, budgeting, or credit. O*NET Task ID 18944	0.5
Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans. O*NET Task ID 18945	0.5
Refer clients to social service or community resources for needs beyond those of credit or debt counseling. O*NET Task ID 18946	0.5
Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed. O*NET Task ID 18947	0.5
Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention. O*NET Task ID 18948	0.5
Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments. O*NET Task ID 18949	0.5
Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs. O*NET Task ID 18950	0.5
Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems. O*NET Task ID 18954	0.5
Teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy. O*NET Task ID 18955	0.5
Show 12 more tasks ▾Show less ▴

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

Occupation information

ILO

ESCO occupational vocabulary

credit analystESCO 3312.2.1
Credit analysts investigate credit applications from customers and evaluate if the applications comply with regulations and guidelines of the financial loan-granting institution. On the basis of credit analyses they advise financial institutions whether customers are loan worthy. They perform tasks such as collecting data on the loan applicant, aquire additional information from other departments or institutions and indicating what sort of agreements the financial institution should reach with the credit applicant. Credit analysts also follow up on the development of the credit portfolio of clients.
credit adviserESCO 3312.2
Credit advisers offer guidance to customers related to credit services. They assess the customer's financial situation and debt issues arisen from credit cards, medical bills and car loans in order to identify optimal credit solutions for customers and also provide debt elimination plans to adjust their finances if needed. They prepare qualitative credit analyses and decision-making material in respect of defined customers in conformity with the bank's strategy on credit policy, ensure the credit quality and follow up on the performance of the credit portfolio. Credit advisers also have expertise in debt management and credit consolidation.
credit managerESCO 3312.3
Credit managers oversee the application of credit policy in the bank. They decide the credit limits to be imposed, the reasonable levels of risk accepted and the conditions and terms of payment made to the customers. They control the collection of payments from their customers and manage the credit department of a bank.
mortgage brokerESCO 3311.2.2
Mortgage brokers handle mortgage loan applications from clients, collect loan documentation and search for new mortgage lending opportunities. They complete and close mortgage loan processes for their clients.
bank account managerESCO 3312.1
Bank account managers advise prospective clients on the type of banking accounts suitable for their needs. They work with clients to set up the bank account and remain their primary point of contact in the bank, assisting with all necessary documentation. Bank account managers may recommend their clients to contact other departments in the bank for other specific needs.
loan officerESCO 3312.5
Loan officers assess and authorise the approval of loan applications for individuals and businesses. They ensure complete transactions between loan organisations, borrowers, and sellers. Loan officers are specialists in consumer, mortgage, or commercial lending.
mortgage loan underwriterESCO 3312.6
Mortgage loan underwriters ensure compliance with underwriter guidelines. They participate in the implementation of new underwriting guidelines. They also review closed and denied loans.
credit risk analystESCO 3312.4
Credit risk analysts manage individual credit risk and care for fraud prevention, business deal analysis, legal documents analysis and recommendations on the level of the risk.
student financial support coordinatorESCO 3312.7
Student financial support coordinators assist students and education administrators in the management of tuition fees and student loans. They advise on and determine the amounts and the eligibility of student loans, advise students on available, suitable loans and liaise with outside loans sources, such as banks, to facilitate the student loan process. They make professional judgement decisions concerning students' eligibility for financial aid and may set up counsel meetings including the student's parents to discuss financial support issues and solutions.

Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

License: CC BY 4.0 (EU Reuse Notice)

View original

ESCO reuse terms and the modification notice are in Credits.

KEIS2025

Shown in the original Korean. This dataset is published under KOGL Type 4, which prohibits derivative works including translation, so the text is reproduced unaltered.

신용추심원(채권관리원)KNOW K000001104
Job outlook: 증가(16%) 현상유지(43%) 감소(40%)
Wages (10,000 KRW): lower(25%) 4.2K average(50%) 4.85K upper(25%) 6.2K
minacross 461 KNOW occupationsmax
Job satisfaction: 68.7
minacross 461 KNOW occupationsmax
Details
Duties
- -채무관계인에 대하여 유선으로 상환을 독촉하거나 상환독촉장을 발송한다.
- -채무관계인에 대하여 재산 및 신용을 조사한다.
- -채무관계인에 대하여 거주를 확인하고 추적한다.
- -위임 채권에 대하여 채무관계인으로부터 변제를 촉구하고 변제금을 수령한다.
- -변제가 불가능할 경우 법적 조치를 취한다.
- -채권추심에 관한 활동일지를 작성한다.
See details on KNOW (Korea Employment Information Service) (external site)
Work abilities
협상(95) · 전산(91) · 설득(91) · 재정 관리(90) · 행동조정(90)
Knowledge
경제와 회계(82) · 법(75) · 상담(75) · 경영 및 행정(71) · 사무(70)
Work environment
불쾌하거나 무례한 사람 상대(99) · 반복적인 신체행동, 정신적 활동(94) · 전화 대화하기(93) · 갈등 상황(93) · 다른 사람과의 접촉(91)
Related occupations
증권 사무원(출납창구제외) · 출납 창구 사무원 · 은행 사무원(출납창구제외) · 보험 심사원 및 사무원
증권 사무원(출납창구제외)KNOW K000001114
Job outlook: 증가(6%) 현상유지(21%) 감소(73%)
Wages (10,000 KRW): lower(25%) 6.75K average(50%) 10.0K upper(25%) 12.5K
minacross 461 KNOW occupationsmax
Job satisfaction: 71.9
minacross 461 KNOW occupationsmax
Details
Duties
- -증권 및 선물의 중개나 판매와 관련된 사무업무를 수행한다.
- -주식거래를 확인하고 증권의 인수와 전달, 주식가격의 변동에 대해 고객에게 알린다.
- -주식액면가를 계산하고 배당금을 나눠주며, 매일의 거래와 보유물에 대한 기록을 관리한다.
- -주식 구매 및 판매에 대한 주문서를 작성하고 양도세를 계산한다.
See details on KNOW (Korea Employment Information Service) (external site)
Work abilities
수리력(98) · 재정 관리(98) · 행동조정(97) · 선택적 집중력(96) · 설득(95)
Knowledge
경제와 회계(97) · 법(89) · 사무(87) · 산수와 수학(84) · 경영 및 행정(80)
Work environment
재택근무(92) · 정확성, 정밀성 유지(91) · 마감시간(91) · 치열한 경쟁(90) · 앉아서 근무(89)
Related occupations
신용추심원(채권관리원) · 출납 창구 사무원 · 은행 사무원(출납창구제외) · 보험 심사원 및 사무원
출납 창구 사무원KNOW K000001131
Job outlook: 증가(0%) 현상유지(10%) 감소(90%)
Wages (10,000 KRW): lower(25%) 3.8K average(50%) 4.5K upper(25%) 6.075K
minacross 461 KNOW occupationsmax
Job satisfaction: 69
minacross 461 KNOW occupationsmax
Details
Duties
- -고객의 현금예금과 인출, 수표, 명의변경, 어음, 신용카드지급, 우편환, 보증수표 및 기타 은행거래와 관련된 업무를 처리한다.
- -계좌를 개설하고 저축계획, 채권구매와 같은 서비스제공에 필요한 정보를 제공한다.
- -여행자수표, 외화 및 우편환을 매도한다.
- -컴퓨터프로그램, 계산기를 사용하여 매일의 거래를 계정잔액이 맞는지 결산한다.
- -예금전표 및 수표를 분류하고 철해둔다.
- -고객들의 거래에 관한 문의에 답하고 문제나 차이가 나는 점을 해결한다.
- -고객의 요청에 따라 화폐를 환전해 준다.
- -우편접수, 우표발매 및 청구서 대금지불, 송금 등의 관련 업무를 수행한다.
See details on KNOW (Korea Employment Information Service) (external site)
Work abilities
서비스 지향(100) · 수리력(97) · 재정 관리(95) · 전산(95) · 듣고 이해하기(94)
Knowledge
경제와 회계(87) · 상담(82) · 고객서비스(81) · 산수와 수학(79) · 사무(72)
Work environment
자동화 정도(99) · 마감시간(97) · 반복적인 신체행동, 정신적 활동(92) · 불쾌하거나 무례한 사람 상대(88) · 앉아서 근무(85)
Related occupations
신용추심원(채권관리원) · 증권 사무원(출납창구제외) · 은행 사무원(출납창구제외) · 보험 심사원 및 사무원
은행 사무원(출납창구제외)KNOW K000001136
Job outlook: 증가(19%) 현상유지(16%) 감소(63%)
Wages (10,000 KRW): lower(25%) 6.225K average(50%) 7.0K upper(25%) 10.25K
minacross 461 KNOW occupationsmax
Job satisfaction: 71.3
minacross 461 KNOW occupationsmax
Details
Duties
- [증권금융사무원]
- -증권회사에서 실행하는 신용대출, 주식담보대출, 예탁증권담보융자, 주식매도자금대출, 금융상품담보대출, 공사채를 담보로 하는 융자 등을 담당한다.
- -신용대출을 위해 고객과 신용약정체결을 하며 고객의 거래실적에 따라 금리를 결정한다.
- -증권회사의 융자(인수업무를 위한 금융, 딜러 임무를 위한금융 등)를 담당한다
- [여신사무원]
- -차용신청서 또는 차용 및 보증신청서를 접수하여 개인이나 법인으로 분류하고, 담보내용, 서류, 거래실적, 자금용도, 상환자원 등을 조사·검토한다.
- -신용조사 및 담보물 감정결과를 검토하여 급부 여부를 결정한다.
- -승인된 신청서에 대하여 담보종류에 따라 근저당권 또는 지상권 또는 질권을 설정하고 보험에 가입하게 하거나 필요한 경우에는 공증을 받는 등 채권보전절차를 받는다.
- -채권보전절차가 완료되면 관계서류를 소정절차에 따라 정비한다.
- -대출금지급계산서를 작성하여 결재를 받고 대전을 예금주의 예금구좌에 입금시킨다.
- -급부금에 대하여 만기일에 회수 및 회수된 채권의 담보권 해지에 관련된 사무를 수행한다.
- [수신사무원]
- -수신상품에 대한 전반적인 업무를 숙지한다.
- -고객과 상품 상담을 한다. 금융실명거래에 의거하여 고객 등록 및 관련 제반서류를 검토한다.
- -통장·채권·증서·수표 등의 신규 발행 업무와 해지(상환) 업무를 수행한다.
- -금융거래에 수반되는 현금 또는 수표 입출금 업무를 수행한다.
- -자동이체 등 전자금융 업무를 수행한다. 현금잔액 확인, 중요증서류 잔고 확인 업무를 수행한다.
- -금융정보원 기준에 따른 거액 창구거래 신고업무를 수행한다. 위폐 감별, 일일마감 업무를 수행한다.
- [무역금융사무원]
- -외환거래의 법적 적정성 여부를 판단한다. 외환거래 관련 서류를 심사 및 작성한다.
- -외환거래에 수반되는 전반적인 운영업무를 진행한다.
- -외환거래 대금 및 수수료를 수령한다. 미달환(해외의 예치환 거래은행에 개설되어 있는 외화예치금계정은 거리가 멀리 떨어져 있어서 대·차기사항이 외국환은행의 그것과 일치하지 않는 경우)을 수시로 점검한다.
- -무역외 거래의 경우 신고를 수리하고 사후관리 업무를 수행한다.
- -무역업무자동화를 관리한다.
- -수출입금융 관련 환거래은행 앞으로 신용공여 업무(신용장 확인, 보증, 인수 및 Risk Partcipation)를 수행한다.
- -국내 거주자의 해외투자사업에 대한 신고수리 업무를 수행한다.
- -외국인투자의 신고수리 업무를 수행한다.
- -기업금융과 연관된 와환거래의 경우 매 건별로 기업금융 승인여부를 확인한다.
See details on KNOW (Korea Employment Information Service) (external site)
Work abilities
조직체계의 분석 및 평가(98) · 판단과 의사결정(98) · 수리력(98) · 사람 파악(97) · 협상(97)
Knowledge
경제와 회계(92) · 법(87) · 영업과 마케팅(84) · 상담(80) · 사무(80)
Work environment
불쾌하거나 무례한 사람 상대(95) · 외부 고객 대하기(95) · 마감시간(91) · 공문, 문서 주고받기(91) · 정확성, 정밀성 유지(89)
Related occupations
신용추심원(채권관리원) · 증권 사무원(출납창구제외) · 출납 창구 사무원 · 보험 심사원 및 사무원
보험 심사원 및 사무원KNOW K000001162
Job outlook: 증가(30%) 현상유지(13%) 감소(57%)
Wages (10,000 KRW): lower(25%) 4.15K average(50%) 6.2K upper(25%) 10.125K
minacross 461 KNOW occupationsmax
Job satisfaction: 70.1
minacross 461 KNOW occupationsmax
Details
Duties
- [보험인수심사원]
- -보험물건의 리스크 정도를 심사하여 보험의 인수여부를 검토, 평가한다.
- -자동차, 화재, 질병, 상해, 생명, 책임, 재산, 선박, 항공 및 기타 보험에 대한 개인 및 그룹단위의 신청을 검토한다.
- -의료 보고서, 등급표, 및 기타 문서 및 참고자료를 이용하여 보험리스크, 보험 할증금, 보험 보상범위 및 기타 보험 계약 조건을 결정하기 위해 신규 및 갱신 신청을 평가한다.
- -보험증권 판매를 승인하고 금융감독원 규정에 맞는지 확인한다.
- -인수심사(언더라이팅) 자문을 구하며 의뢰인 및 보험 대리인, 컨설턴트 및 기타 회사 인사부서로부터 오는 질문에 답한다.
- -인수심사(언더라이팅) 보고서를 작성한다.
- [보험보상심사원]
- -사고내용을 확인하고, 면부책 여부를 결정한 후 보험금 지급의 타당성을 심사하여 보험금 지급을 결정한다.
- -보상청구의 타당성을 결정하기 위해 보상청구를 둘러싼 상황을 조사한다.
- -자동차, 주택 또는 기타 자산의 손실을 검사한다.
- -배상 요구자, 사고 목격자, 의사 및 기타 관련 사람들의 진술을 받고 자문을 구하며 기록이나 보고서 등을 조사한다.
- -보험증권의 보상적용범위가 되는 손실이나 손상의 양을 결정한다.
- -보상청구에 대해 협상하여 조정하며 보험금 지급에 협의가 이루어지지 않는 경우에 소송에 임한다.
- -조정 보고서를 작성한다.
See details on KNOW (Korea Employment Information Service) (external site)
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Knowledge
의료(97) · 법(92) · 상담(85) · 심리(82) · 고객서비스(77)
Work environment
불쾌하거나 무례한 사람 상대(96) · 갈등 상황(95) · 공문, 문서 주고받기(94) · 이미지/평판/재정에 미치는 강도(91) · 전화 대화하기(88)
Related occupations
신용추심원(채권관리원) · 증권 사무원(출납창구제외) · 출납 창구 사무원 · 은행 사무원(출납창구제외)

The KNOW occupations and KECO codes listed here were linked to this page's occupation by this site; this is not a correspondence defined by the Korea Employment Information Service or the Ministry of Employment and Labor.

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