Customer Success Managers

Sales & Marketing

AI exposure

  • Data source: BLSPublished: 2026-08

    High· relative

    LowFour relative bandsVery high

    Group-level value

    Scale, basis and source

    Four relative bands (Low / Moderate / High / Very high)

    831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band

    Source dataset (XLSX download)

  • Data source: AnthropicPublished: 2026-03

    0.043

    0.000Range of values carried here0.745
    Scale, basis and source

    Observed exposure index, 0–1 as published

    Mapped onto O*NET tasks

    Source dataset

  • Data source: ILOPublished: 2025

    0.41

    0.09Range of values carried here0.70

    Group-level value

    Scale, basis and source

    Generative AI exposure index, 0–1 as published

    ISCO-08 unit group — every occupation sharing the code gets this value

    Computed by this site, not published by the ILO: of the 1,012 occupations this site links to the ILO dataset, 36% score at or above this value.

    Source dataset

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Show 10 hidden tasks
TaskClaude.aiRaw / share %APIRaw / share %
Resolve customer complaints regarding sales and service.

11-2022

0.014542.60.042873.0
Represent company at trade association meetings to promote products.

11-2022

0.011132.60.011619.8
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

11-2022

0.00288.2—0
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

11-2022

0.00226.50.00233.9
Review operational records and reports to project sales and determine profitability.

11-2022

0.00185.3—0
Determine price schedules and discount rates.

11-2022

0.00164.7—0
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
—00.00193.2

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

Occupation information