Insurance Claims and Policy Processing Clerks

Office & Administrative Support

AI exposure

  • Data source: BLSPublished: 2026-08

    Very high· relative

    LowFour relative bandsVery high

    Group-level value

    Scale, basis and source

    Four relative bands (Low / Moderate / High / Very high)

    831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band

    Source dataset (XLSX download)

  • Data source: AnthropicPublished: 2026-03

    0.147

    0.000Range of values carried here0.745
    Scale, basis and source

    Observed exposure index, 0–1 as published

    Mapped onto O*NET tasks

    Source dataset

  • Data source: ILOPublished: 2025

    0.64

    0.09Range of values carried here0.70

    Group-level value

    Scale, basis and source

    Generative AI exposure index, 0–1 as published

    ISCO-08 unit group — every occupation sharing the code gets this value

    Computed by this site, not published by the ILO: of the 1,012 occupations this site links to the ILO dataset, 1% score at or above this value.

    Source dataset

What kind of figure this source publishes

The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.

Task-level exposure

Exposed tasks only
TaskClaude.aiRaw / share %APIRaw / share %
Compose business correspondence for supervisors, managers, and professionals.

43-9041

0.760090.50.110068.8
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.

43-9041

0.04004.80.040025.0
Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.

43-9041

0.04004.80.00000.0
Enter insurance- and claims-related information into database systems.

43-9041

0.00000.00.01006.3
Calculate amount of claim.

43-9041

0.00000.0—0
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

43-9041

0.00000.0—0
Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.

43-9041

0.00000.0—0
Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.

43-9041

0.00000.0—0
Post or attach information to claim file.
—00.00000.0
Correspond with insured or agent to obtain information or to inform them of account status or changes.
—00.00000.0
Not observed on any surface — 15 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Prepare insurance claim forms or related documents, and review them for completeness.
—0—0
Transmit claims for payment or further investigation.
—0—0
Contact insured or other involved persons to obtain missing information.
—0—0
Review insurance policy to determine coverage.
—0—0
Process and record new insurance policies and claims.
—0—0
Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
—0—0
Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
—0—0
Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
—0—0
Notify insurance agent and accounting department of policy cancellation.
—0—0
Pay small claims.
—0—0
Collect initial premiums and issue receipts.
—0—0
Interview clients and take their calls to provide customer service and obtain information on claims.
—0—0
Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
—0—0
Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
—0—0
Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
—0—0

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

Occupation information