Order Clerks
United States · BLS Employment Projections 2024–34 (figures for SOC 43-4151 occupational group)
AI exposure in published research
Figures below are reproduced from external datasets without modification. Where a dataset does not cover this occupation, the value is shown as — rather than as zero.
Data provider: OpenAI · "GPTs are GPTs"
Time basis: 2023 baselineex-ante estimate
Scored against GPT-4-generation capability.
- Human rater basis
- 60.0%
- GPT-4 rater basis
- 71.4%
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
19 rated tasks · 19 tasks with β ≥ 0.5 (100.0%)
- Version:
- gh-main-0471612
- License:
- MIT License · Copyright (c) 2024 OpenAI
Data provider: Anthropic Economic Index
Time basis: Published 2026-03-05composite index
- Observed exposure
- 7.5%
Theoretical exposure index weighted by measured Claude usage, per the original report's definition.
18 tasks · usage observed in 3 · mean 16.7%
Data: Anthropic Economic Index — labor_market_impacts, CC-BY, https://huggingface.co/datasets/Anthropic/EconomicIndex
AI Changing Work uses Anthropic Economic Index data under CC-BY; Anthropic does not endorse or sponsor this site or its analyses.
- Version:
- hf-lmi-2026-03
- License:
- CC BY 4.0
- Observation period:
- — (not applicable to this release)
- Model:
- — (not stated by the source)
- Definition source:
- https://www.anthropic.com/research/labor-market-impacts
2023 prediction vs observation-based index published 2026-03-05
One card (GPTs are GPTs) is a 2023 estimate of what AI could theoretically do; the other (Anthropic Economic Index) is built from observed usage and was published on 2026-03-05 — that is its publication date, not the period it observed. They measure different things, so the two figures cannot be added, averaged, or ranked against each other. The older figure is kept here as a baseline for comparison rather than removed.
Caution: the Anthropic figures — observed exposure and task penetration — take the Eloundou β as one of their inputs. The two sides resembling each other is therefore not evidence that the earlier prediction came true; reading it that way is circular reasoning.
The Anthropic figures are measured on Claude users, who are not the whole economy and not the whole workforce.
The mapping of O*NET tasks and occupation codes was performed by AI Changing Work. The source figures themselves were not modified.
These indices are not forecasts. Which point in time each one belongs to is stated on the badge on its card.
Task Breakdown
- Process incoming customer orders
- Verify order information and pricing
- Track order status and shipments
- Resolve order discrepancies
About This Occupation
Order clerks receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, rentals, and installations. They review orders for completeness and accuracy, compute charges, verify customer credit, and forward orders to appropriate departments for fulfillment. The Bureau of Labor Statistics projects -17% employment change for order clerks from 2024 to 2034, reflecting substantial automation of order-processing workflows by e-commerce platforms, enterprise resource planning systems, and AI-driven chatbots. As of 2024, the median annual wage was approximately $38,820. The highly structured and repetitive nature of order processing makes this occupation among the most susceptible to AI and automation displacement.
ISCO-08 classification
Clerical Support Workers Not Elsewhere Classified
Definition
ILO original text (English)
This unit group covers clerical support workers not classified elsewhere in Major Group 4: Clerical Support Workers. For instance, the group includes, correspondence clerks, press clippers and publication clerks.
Definition & vocabulary source
Source: International Labour Organization (ILO) — ISCO-08 Structure
License: ILO CC BY 4.0
Official occupational information
- ONET43-4021.00
Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
View original - ONET43-4151.00
Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
View original - ONET43-9199.00
Office and Administrative Support Workers, All Other
All office and administrative support workers not listed separately.
View original
Frequently Asked Questions
The Anthropic Economic Index puts observed exposure at 7.5%. The OpenAI "GPTs are GPTs" rubric puts occupation-level β at 60.0% under human raters. Both figures are reproduced from published research without modification.
They come from two published datasets: the Anthropic Economic Index (labor_market_impacts, CC BY 4.0) and the OpenAI "GPTs are GPTs" exposure rubric (MIT License, Copyright (c) 2024 OpenAI). AI Changing Work maps them onto O*NET occupation and task codes and does not calculate exposure scores of its own. AI Changing Work uses Anthropic Economic Index data under CC-BY; Anthropic does not endorse or sponsor this site or its analyses.
No. They are a diagnosis of exposure as measured at the time each source dataset was published. AI Changing Work publishes no prediction of future automation or job displacement for this occupation.